BACKOFFICE SUPPORT WITH FRENCH FOR MISTERFLY (REMOTE WORK EM LISBOA-LISBOA

Location: Oriente – Lisbon Company: Misterfly - Operator of an online travel booking platform based in Paris, France. The company's platform operates through various channels and sells diversified travel products including flights, holiday packages, vacation rentals and hotel rooms, offering customers a simple and unique entry point to multiple inventories, comparable and combinable and allowing the personalization of each trip under unique conditions of flexibility. Project starts on 12.10.2022   Your tasks: Help the clients with: booking, doubts, upgrades and reschedualing via calls (inbound and outbound) and emails Deal with claims (strikes, lateness, Cancelation etc..) Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Converse with customer to determine destination, travel dates, financial considerations and travel packages. Compute the cost of travel and packages   Our expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You are living in Lisbon or ready to move there Previous experience in travel agency Multitasking (Resilience & Adaptability) You like interacting with people   We offer: Full time employment [Shedules: Monday to Saturday 8.00 a.m. to 8 p.m. (40h per week)] Work in the company office in Lisbon – Oriente (work from home during Covid time) 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 890€ gross x 14 months up to 100€  performance bonus/month Meal allowance 7.23 € NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance after 6 months    We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.