Appropriate resolution customer

Hey, you? b'/xc2/xa0' Yes, you! b'/xc2/xa0' Do you speak several languages? Are you fluent in French? Do you have good knowledge of English? You can be the person that we are looking for! b'/xc2/xa0' As a result of the incredible growth of our client, web'/xe2/x80/x99're looking for bilingual speakers to join us and one of the worldb'/xe2/x80/x99's biggest and most well-known brands. b'/xc2/xa0' At this job, you will: b'/xc2/xa0' Give customers a consistente path to a great experience! - Guarantee the best service to our customers according to Key Performance Indicator (KPI's); - Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; - Know the product/service and the client well; - Prepare complete and accurate work; - Participate in activities designed to improve customer satisfaction and business performance; - Offer additional products and/or services; - Forward calls to other team members when necessary; - Track, document and retrieve information in call tracking database; - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; - Increase customer loyalty by delivering a seamless experience. b'/xc2/xa0' And for a service that the customer won't forget, you need: b'/xc2/xa0' - Six months of relevant experience (prefered); - Strong computer navigation skills and PC knowledge (you donb'/xe2/x80/x99't need to be a pc nerd, donb'/xe2/x80/x99't worry); - Ability to effectively communicate, both written and verbally; - Attention to detail; - Skilled in multitasking including the ability to be flexible and adapt to changes quickly; - Tolerance for repetitive work in a fast-paced, high production work environment; - Ability to work as a team member, as well as independently; - Demonstrate empathy towards customers and colleagues; - Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (Itb'/xe2/x80/x99's not easy, but you can do it!); - Good interpersonal relationship; - Organization and responsability; - Good mood. b'/xc2/xa0' Itb'/xe2/x80/x99's not necessary more than this to do a great job! b'/xc2/xa0' Sob'/xe2/x80/xa6' What are you waiting for? Apply! You wonb'/xe2/x80/x99't regret it.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on shifts (9pm - 5am), who ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your resume to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You will be part of the Customer Support Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You would be part of the Customer Suppot Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You will be part of the Costumer Support Department of Generix Group./7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You would be part of the Costumer Support Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory;   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

  COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory;   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.    

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory;   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.porto@generixgroup.com