Basic knowledge
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday). MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory. OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment. For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday). MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION You will be part of the Customer Support Department of Generix Group. MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION You would be part of the Customer Suppot Department of Generix Group. MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Lisboa-Lisboa (Lisboa)
Want to be a part of creating a leading e-commerce and a strong people consultancy company? Lybe is the most successful e-commerce agency in Sweden and now have Consultancy here in Portugal In our strong team we create attractive and smart solutions that increase our customers' sales and profitability. Lybe’s ambition is to be the leading e-commerce agency and grow in the consulting area. To achieve this we have a mission to make our customers industry winners. We do this with the help of the best brains that consists of an international crew which generates a dynamic culture. If you believe, like us, that you should have fun at work to become the best. If you are a talent that wants to grow. Then we can offer you the right conditions. At Lybe you get to work closely together with some of the world's most skilled developers. Grow Everyone at us has a high level of ambition, we always want to improve. Take the opportunity to work with the best of the best and learn new things every day. Have fun To be really sharp and make our customers happy and satisfied, it is important that we have fun at work. We prioritize fun activities and work/life balance. Feel free As long as you do your job, you should have a high level of freedom. In this way we also maintain the space to develop both ourselves and Lybe as a company. The role of a Developer Lybe is a growth company with entrepreneurial spirit which places high demands on a floating competence profile. Industries include everything from strong consumer brands to large listed industrial companies. Our chosen platform for e-commerce is Magento 2, but we are developing skills in anothers technologies in frontend and backend areas. Preferably you have official certification, but this is also something we can help out with. Requirements profile You are passionate about delivering value through well-written code and have the drive to constantly learn more. You are also an excellent team player who helps colleagues to become better every day. Apply or grow into the roles as Frontend Developer, Backend Developer, Systems Architect or Tech Lead. Desirable requirements: Degree in Computer Engineering or similar Knowledge of.NET, C#, SQL and microservices architecture Basic knowledge of.Net Core, Azure (preferred) Basic knowledge of Javascript (preferred) Application Contact Jose at rh@lybe.se or +351 919 588 101 for more information, you are warmly welcome to the office for a cup of coffee.
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Setúbal (Setúbal)
JOB DESCRIPTION Role: Transmission/IP Operations Engineer Department: Technical/Unit: Operations Reporting Line: Senior Transmission/IP Operations Engineer Job Type: Full-time (1 Year contract) / Level: Officer I Responsibilities: The Transmission/IP Operations Engineer will be responsible for the following: • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines. • Interpret, review and implement IP and Transmission networks designs and MOPs (Method of Procedure) from the core network planning team. • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity. • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications. • Deploy and document changes in accordance with problem and change management process. • Ensure that Main One’s global fibre network documentation is always accurate and up to date, including network configurations, rack layout, floor plan and spares list. • Work with GNOC in troubleshooting and resolution of network related problems, within the timeframe of severity level agreements. • Work with partners of MainOne and OEMs in implementation for technical and administrative matters. Skills and Competencies: • At least 3 years work experience in the configuration, operations and maintenance of optical fibre, Transmission and IP Networks. • Good knowledge of Optical Transmission Networks technologies – SDH, DWDM and Ethernet. • Good knowledge of optical fibre characteristics and standards. • Basic knowledge of Networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc. • Knowledge of a Network Management System. • Ability to use Test equipment (eg BERT, OSA, OTDR, OPM, etc.) without supervision. • Ability to interpret topography, network design maps and AutoCAD Designs. • Experience with Microsoft Office products including Word, Excel, Visio and Outlook. • Capable of multi-tasking, manage time and prioritize workload. • Resilience, Adaptability, Reliability and Confidence. • Teamwork abilities. • Good oral and written communication skills in Portuguese and English (mandatory). • Good reading, listening, communicating and documenting skills. Qualifications: • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering • CCNA is a plus / • Driver’s license Demands of the job: • Ability to handle the challenges that come with the job. • Strong analytical skills / • Good technical documentation skills. • Ability to collate and interpret data from various sources. • Willingness to learn and develop new skills. • Actively seek innovative ways of improving existing systems and processes. • Actively encourage strong working relationships with other teams. • Very good understanding of Main One’s solutions and processes. • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving. • Work closely with the GNOC team, the Technical Sales, IP team and the rest of the Network Planning and Implementation team in additional to MainOne partners and OEMs. • Willingness to work long hours and meet tight deadlines. • Ability to work well under pressure • May be required to travel and work on weekends We Offer: • Competitive Salary • Good work environment with great team spirit • An Opportunity to develop a professional Career in MainOne Please forward your CV in English (Mandatory) to the following email: portugal.ops@mainone.net
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Setúbal (Setúbal)
Department:Technical Unit: Operations Reporting Line:Senior Transmission/IP Operations Engineer Job Type:Full-time (1 year contract) Level:Officer I Duration:Permanent Location:Portugal Responsibilities: The Transmission/IP Operations Engineer will be responsible for the following: • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines. • Interpret, review and implement IP and Transmission networks designs and MOPs (Method of Procedure) from the core network planning team. • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity. • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications. • Deploy and document changes in accordance with problem and change management process. • Ensure that Main One’s global fibre network documentation is always accurate and up to date, including network configurations, rack layout, floor plan and spares list. • Work with GNOC in troubleshooting and resolution of network related problems, within the timeframe of severity level agreements. • Work with partners of MainOne and OEMs in implementation for technical and administrative matters. Skills and Competencies: • Preferably, at least 3 years work experience in the configuration, operations and maintenance of optical fibre, Transmission and IP Networks. • Good knowledge of Optical Transmission Networks technologies – SDH, DWDM and Ethernet. • Good knowledge of optical fibre characteristics and standards. • Basic knowledge of Networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc. • Knowledge of a Network Management System. • Ability to use Test equipment (eg BERT, OSA, OTDR, OPM, etc.) without supervision. • Ability to interpret topography, network design maps and AutoCAD Designs. • Experience with Microsoft Office products including Word, Excel, Visio and Outlook. • Capable of multi-tasking, manage time and prioritize workload. • Resilience, Adaptability, Reliability and Confidence. • Teamwork abilities. • Good oral and written communication skills in Portuguese and English (mandatory). • Good reading, listening, communicating and documenting skills. Qualifications: • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering • CCNA is a plus • Driver’s license Demands of the job: • Ability to handle the challenges that come with the job. • Strong analytical skills. • Good technical documentation skills. • Ability to collate and interpret data from various sources. • Willingness to learn and develop new skills. • Actively seek innovative ways of improving existing systems and processes. • Actively encourage strong working relationships with other teams. • Very good understanding of Main One’s solutions and processes. • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving. • Work closely with the GNOC team, the Technical Sales, IP team and the rest of the Network Planning and Implementation team in additional to MainOne partners and OEMs. • Willingness to work long hours and meet tight deadlines. • Ability to work well under pressure. • May be required to travel We Offer: • Competitive and above average salary • Good work environment with great team spirit • An opportunity to develop a professional Career in MainOne • Health Insurance • Company vehicle for professional purposes Please forward your CV in English (Mandatory).
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Portugal (Todas as cidades)
Smart Sales e is a Portuguese freight forwarder with six years’ experience specializing in logistics for trade fairs and African markets operating in the market for over six years. We are looking for an Administrative Assistant for the international department for our office in Mafra Profile: Native speaker of English, French, or Spanish. High school or university degree. - Good knowledge of MS Office, in particular Excel; - A passion for the digital world and social networks; - Dynamic, flexible and able to multi-task; - High sense of responsibility, organization and autonomy; - With ease of learning, ambition for personal and professional growth; - With immediate availability. Main Functions: - Basic knowledge of accounting (invoice organisation, filing); - Elaboration and filling of databases - Elaborate proposals and evaluate them in _CRM Maintain the Receipt and Payment Flows - Contact with suppliers and agents - Reply and send emails and messages on social networks of the company in Portuguese and English. - Ease of communication; - Excellent diction and verbal fluency. - Knowledge in Web Design will be a plus. We offer - Integration in a solid company; - Training for integration in the workplace; - Salary in conformity with the market and experience - Food allowance; - Annual fixed-term or permanent contract according to success and performance Send your application with a cover letter and CV to the following e-mail address: marketing@smarsales.pt
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As a Deployment Technician, you will be involved in a team responsible for the deployment of R&D versions in costumer’s environment and assure the proper running of the solution after the setup. This team works on two different shifts between 9am and 10pm (Monday to Friday). MAIN RESPONSIBILITIES - Ensure the relationship with the customers, and inform them about the status of the requested deployments; - Inform the support team about all the updating services, giving them an overview of the deployments (critical incidents, …); - Ensure a daily follow up of the monitoring reports to check the status of our client’s solutions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Technical skills in support and deployment, such as CloudOps; - Knowledge of Web Services, IIS, load balancing and SQL Server (index, mirroring, …); - System performance analysis and scripting automation; - Prerequisites: synthesis skills, be able to apply the instructions and procedures and be comfortable on the phone to reassure the customer; - Ability to work in a team and be autonomous; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As a Platform Support Technician, you will be involved in a team responsible for the performance analysis. MAIN RESPONSABILITIES - Performance analysis: acknowledgment of daily reports, logs, complex alerts management; - Implement corrective solutions based on reports or incidents: research of non-integrated invoices, recovery of invoices, reboot of Web Tomcat server, qualify the anomalies; - Incident management for clients: incident management of frequent problems, reporting directly to the support, CloudOps and R&D; - Ensure continuous improvements: qualify the correction or necessary updates of R&D, implement adapted solutions, reports (frequent actions, architecture or other useful information for different operational teams); - Continuous improvement of the probes for supervision; - Deployment of new versions of platforms: migration of the latest versions, non-regression tests during migration. EXPERIENCE REQUIREMENTS - Studies: Technical Engineer / Superior Technician in a relevant area (Computer Science, Systems, …); - Technical skills in support and deployment, such as Linux administration and databases; - Knowledge of Scripting (Bash or Phyton) and Java would be a plus; - Ability to work in a team, be autonomous and able to apply the instructions and procedures; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As a Deployment Technician, you will be involved in a team responsible for the deployment of R&D versions in costumer’s environment and assure the proper running of the solution after the setup. This team works on two different shifts between 8am and 9pm (Monday to Friday). MAIN RESPONSIBILITIES - Ensure the relationship with the customers, and inform them about the status of the requested deployments; - Inform the support team about all the updating services, giving them an overview of the deployments (critical incidents, …); - Ensure a daily follow up of the monitoring reports to check the status of our client’s solutions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Technical skills in support and deployment, such as CloudOps; - Knowledge of Web Services, IIS, load balancing and SQL Server (index, mirroring, …); - System performance analysis and scripting automation; - Prerequisites: synthesis skills, be able to apply the instructions and procedures and be comfortable on the phone to reassure the customer; - Ability to work in a team and be autonomous; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As an Application Support Technician, you will be involved in a team responsible for the performance analysis. MAIN RESPONSABILITIES - Performance analysis: acknowledgment of daily reports, logs, complex alerts management; - Implement corrective solutions based on reports or incidents: research of non-integrated invoices, recovery of invoices, reboot of Web Tomcat server, qualify the anomalies; - Incident management for clients: incident management of frequent problems, reporting directly to the support, CloudOps and R&D; - Ensure continuous improvements: qualify the correction or necessary updates of R&D, implement adapted solutions, reports (frequent actions, architecture or other useful information for different operational teams); - Continuous improvement of the probes for supervision; - Deployment of new versions of platforms: migration of the latest versions, non-regression tests during migration. EXPERIENCE REQUIREMENTS - Studies: Technical Engineer / Superior Technician in a relevant area (Computer Science, Systems, …); - Technical skills in support and deployment, such as Linux administration and databases; - Knowledge of Scripting (Bash or Phyton) and Java would be a plus; - Ability to work in a team, be autonomous and able to apply the instructions and procedures; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As a Deployment Technician, you will be involved in a team responsible for the deployment of R&D versions in costumer’s environment and assure the proper running of the solution after the setup. MAIN RESPONSIBILITIES - Ensure the relationship with the customers, and inform them about the status of the requested deployments; - Inform the support team about all the updating services, giving them an overview of the deployments (critical incidents, …); - Ensure a daily follow up of the monitoring reports to check the status of our client’s solutions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Technical skills in support and deployment, such as CloudOps; - Knowledge of Web Services, IIS, load balancing and SQL Server (index, mirroring, …); - System performance analysis and scripting automation; - Prerequisites: synthesis skills, be able to apply the instructions and procedures and be comfortable on the phone to reassure the customer; - Ability to work in a team and be autonomous; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As a Deployment Technician, you will be involved in a team responsible for the deployment of R&D versions in costumer’s environment and assure the proper running of the solution after the setup. MAIN RESPONSIBILITIES - Ensure the relationship with the customers, and inform them about the status of the requested deployments; - Inform the support team about all the updating services, giving them an overview of the deployments (critical incidents, …); - Ensure a daily follow up of the monitoring reports to check the status of our client’s solutions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Technical skills in support and deployment, such as CloudOps; - Knowledge of Web Services, IIS, load balancing and SQL Server (index, mirroring, …); - System performance analysis and scripting automation; - Prerequisites: synthesis skills, be able to apply the instructions and procedures and be comfortable on the phone to reassure the customer; - Ability to work in a team and be autonomous; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory. OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment. For application, please send your CV to: generix.porto@generixgroup.com
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Santarém-Viseu (Viseu)
We are looking for an entry level engineers who are looking to start their career in the software industry. The applicant should have a sound basic knowledge and is able to apply the principles and techniques of computer engineering, information analysis, and computer science to design, build, and develop computer systems and software with support from their superiors and lead. Job Responsibilities: - Create and/or maintain our Sports WebApp (Tennis & Padel) - Learn and use different technologies (React, GraphQL, NextJS) Job Requirements: - Bachelor's Degree in IT / Computer Science Engineering - Ability to understand the application and explore the product - Good knowledge of Javascript, HTML, CSS, JSON, RESTful APIs - Understanding in using Version Control such as GIT - Strong problem solving and coding skills - Ability to reproduce a bug, identify the bug with help of log messages or platform tools and understand what caused it This position is fully remote and time-flexible. Initial Contract of 6 to 12 months with possibility to change to an indefinite duration. We don't expect you to fulfil all the requirements. Don't worry about it and apply! Please send your CV to cedilhavirtual@gmail.com
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Lisboa-Lisboa (Lisboa)
Obligations: OpenShift/Kubernetes Dockers GitHub Artifact (JFrog) Ansible Python/PowerShell JIRA/Confluence Linux Administration Basic knowledge of databases Team Player and being able to be part of a community to share information/knowledge Good to have: Azure/AWS German speaker Job type: Full time
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Portugal (Todas as cidades)
Dou aulas particulares e explicações de Francês e Inglês. Podem ser presenciais ou online. Explicações: do 5 ao 11 ano. Também dou aulas de Português para estrangeiros. I also give lessons of portuguese to foreigners (as long as they have, at least, basic knowledge of English or French). Para mais informações, p.f. utilizar os contactos (n telemóvel ou e-mail) que constam no anúncio.
8 €
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Portugal (Todas as cidades)
Dou aulas particulares e explicações de Francês e Inglês. Podem ser presenciais, de preferência, ou online. Explicações: do 5 ao 11ano. Também dou aulas de Português para estrangeiros. I also give lessons of portuguese to foreigners (as long as they have, at least, basic knowledge of English or French). Para mais informações, p.f. utilizar os contactos (n telemóvel ou e-mail) que constam no anúncio.
8 €
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Lisboa-Lisboa (Lisboa)
Requirements At least 4 years of experience with Frontend technologies. More than 2 years of experience with Vue.js. Experience with React and PHP (nice to have). Basic knowledge in UI/UX (nice to have). Languages Advanced English. Location Full remote (Portugal) Availability to travel to France. recruit@uniksystem.com
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Portugal (Todas as cidades)
Dou aulas particulares e explicações de Francês e Inglês. Podem ser presenciais ou online. Explicações do 5 ao 11ano. Também dou aulas de Português para estrangeiros. I also give lessons of portuguese to foreigners (as long as they have, at least, basic knowledge of English or French). Para mais informações, p.f. utilizar os contactos (n telem., de preferência, ou endereço e-mail) que constam no anúncio.
8 €
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Aveiro-Aveiro (Aveiro)
Yazaki, a Japanese multinational automotive company, located in Ovar - Portugal, is recruiting Engineering Hardware Project Manager (m/f): What will your job be about? Develop on board chargers, high voltage DC DC, high voltage power distribution modules, instrument clusters, smart junction boxes, body electronics design, fuel senders, quiescent relay boxes, for both passenger cars and trucks; Design, develop and test the hardware of automotive embedded systems according to customer requirements and internal procedures and write the corresponding documentation of design and testing activities; Assist quality assurance in verifying requirements, design, implementation and testing; Participate in quotation activities for new business; Support design validation and product validation of the products developed. What will you bring with you? Knowledge about electronics: high voltage electronics, power supplies, digital and analog circuits, EMC / EMI norms; Knowledge and experience with CAD tools for schematic and layout design (e.g. Mentor Xpedition, OrCAD); Strong experience/knowledge in simulation tools (Spice, Simetrix) and worst case analysis e.g.MathCAD); Knowledge about automotive interfaces (LIN, CAN); Previous automotive experience in hardware is an advantage; Basic understanding of related design disciplines and experience with Project management would be a plus; English fluent
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Aveiro-Aveiro (Aveiro)
Yazaki, a Japanese multinational automotive company, located in Ovar - Portugal, is recruiting Senior Software Validation Engineer (m/f): What will your job be about? Analyze customer requirements (software related); Perform primary analysis for customer reported issues; Propose and / or implement new testing tools or methodologies; Identify project risks related to Software Testing and build up related action plan; Create test strategies, test plans and test cases (Report and track issues / defects); Contribute to the development and implementation of test processes; Participate in the project management of large projects by planning and estimating work packages and/or assure complete management of small projects; Mentoring and coaching for junior tester engineers. What will you bring with you? At least 5 years’ experience in testing (preferable software testing of automotive electronics components); Good knowledge of communication protocols: CAN, LIN and automotive diagnostic (UDS); Good knowledge in software testing tools (CANoe, CAPL) and / or scripting Knowledge about Embedded System (I/O, timing constrains, …); Basic understanding of related design disciplines; Good knowledge about software test process, methods and techniques; Experience in test management (estimation, planning, tracking) would be a plus; Fluent in English.
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Setúbal (Setúbal)
Job Title: Administrative Assistant b'/xc2/xa0' Department: Support Services b'/xc2/xa0' Reporting Line: Assistant General Manager, Portugal Operations b'/xc2/xa0' Responsibilities: The Administrative Officer will be responsible for organising and handling all of the administrative and operational activities that facilitate the smooth and efficient running of the Main One Portugal office. He or she will provide administrative support for the Portugal Operations Manager in the day-to-day functions of the unit. b'/xe2/x80/xa2' Operate basic office equipment such as fax, photocopier, scanner, computer (windows and Microsoft Office tools), etc. b'/xe2/x80/xa2' Sort and distribute all incoming mail, letters and other materials as well as dispatch outgoing mail. b'/xe2/x80/xa2' Maintain and coordinate disbursement of office supplies. b'/xe2/x80/xa2' Perform basic clerical tasks, such as systematically arranging letters, memoranda, invoices and other indexed documents according to an established system. b'/xe2/x80/xa2' Exceptional customer service skills, over the phone and in person, with customers (internal and external). b'/xe2/x80/xa2' Run companyb'/xe2/x80/x99's errands to as the need arises. b'/xe2/x80/xa2' Liaise with our partners, accounting, lawyers, auditors, suppliers and vendors that provide support for Main One. b'/xe2/x80/xa2' Maintain accurate records of all expenses, documentation, archiving, billing, etc. b'/xe2/x80/xa2' Other duties that may be allocated from time to time according Company requirements b'/xc2/xa0'b'/xc2/xa0' Supervision: To work directly under the supervision of the AGM, Portugal Operations b'/xc2/xa0' Contacts: Will be required to provide administrative support to all internal departments and receive instructions from multiple persons b'/xc2/xa0' Qualifications: b'/xc2/xa0'b'/xe2/x80/xa2'b'/xc2/xa0' Proficient use of English Language- verbal and writingb'/xc2/xa0' b'/xc2/xa0' b'/xe2/x80/xa2'b'/xc2/xa0' Twelfth grade or equivalent (Portuguese school) b'/xe2/x80/xa2'b'/xc2/xa0' At least two years of relevant experience. b'/xc2/xa0' b'/xc2/xa0'Competencies: b'/xe2/x80/xa2'b'/xc2/xa0' Excellent Interpersonal Skills b'/xe2/x80/xa2'b'/xc2/xa0' Problem Solving Skills b'/xe2/x80/xa2'b'/xc2/xa0' Proficiency in MS Office Applications b'/xe2/x80/xa2'b'/xc2/xa0' knowledge of operating standard office equipment b'/xc2/xa0'b'/xc2/xa0' Demands of the Job: b'/xe2/x80/xa2'b'/xc2/xa0' Ability to prioritize work and have a positive attitude b'/xe2/x80/xa2'b'/xc2/xa0' Maintain consistent punctuality and smart personal appearance b'/xe2/x80/xa2'b'/xc2/xa0' Must show maturity and good judgement b'/xc2/xa0' b'/xc2/xa0' We offer: b'/xe2/x80/xa2'b'/xc2/xa0' Competitive salary b'/xe2/x80/xa2'b'/xc2/xa0' Good work environment with great team spirit b'/xe2/x80/xa2'b'/xc2/xa0' An opportunity to develop a professional career in MainOne b'/xc2/xa0' PS: Only applications in English with CV will be considered b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0' All applications should be sent to: paulo.moura@mainone.net b'/xc2/xa0'
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION You will be part of the Costumer Support Department of Generix Group./7days” shifts. MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION You would be part of the Costumer Support Department of Generix Group. MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa). For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7. OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment. For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment. For application, please send your CV to: generix.maia@generixgroup.com
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.
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Porto-Porto (Porto)
COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment. For application, please send your CV to: generix.porto@generixgroup.com
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