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The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

What you’ll be doing: • Handle English and Italian inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • A huge learning and development platform tailored to you. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & Italian language is essential. (C1 level). • Ability to multitask in a fast-paced environment. • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!

As a Web Frontend engineer at Lovys, you'll be part of a team that creates and maintains experiences across some of our web frontend properties, including landing pages, subscription flows, web applications for our customers and partners, and our internal business and operations tools that manage our insurance products across Europe. You'll have the opportunity to impact our core digital insurance business, as well as emerging products data/fraud prevention, and others.  We look after someone who has the ability to think about smarter ways to improve our offering, with a hands-on mentality. The ideal candidate is someone who enjoys a challenge, and thrives in a small, fast-paced environment. Problem solving is a must, as well as ability to work under strict deadlines.  And most importantly, you are excited about re-imagining insurance at Lovys and building a long-lasting company.  Responsibilities Build complex web applications using the latest web tooling and modern JavaScript frameworks, including Angular and Node.js Work within a small team, collaborating with your colleagues (product manager, designer, backend/mobile engineers) to ship impactful products Use experimentation and data analysis to tune your web applications to be high-performing, intuitive and functional  REQUIREMENTS 3+ years of full-time engineering experience  Fluency in English is a must  Strong Javascript coding/debugging abilities: You have advanced knowledge of at least one programming language and are happy to learn more. At the core of modern web applications at Lovys is Angular, a web framework for building high-quality sites and web applications. You have experience and passion for building complex, performant, responsive, accessible and beautiful web experiences that are well-tested, documented and monitored. Strong understanding f web technology concepts: HTTP, HTML, CSS, Web APIs, etc  Fast learner: We're looking for software engineers who thrive on learning new technologies and don't believe in one-size-fits-all solutions. You should be able to adapt easily to meet the needs of our massive growth and rapidly evolving business environment Design and business acumen: You understand requirements, whether you're working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of customers, your attention to details leads to delightful user experience. You’re also comfortable driving development from a sketch to a polished product  Great communications skills: You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  You are excited to learn from and teach others  Comfortable driving development from a sketch to a polished product    NICE TO HAVE  You are familiar with service-oriented architecture, microservices, and distributed systems  You have Web/Visual Design, UI/UX, and other relevant HCI experience  You have experience creating experimentation-heavy, content-driven websites where performance and usability matter most    PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit!   Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. Language(s): Required English| Nice to have French APPLY HERE:  https://landing.jobs/at/lovys/web-front-end-developer-in-leiria?country=PT

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer advisor, you will need to ensure excellent service standards and maintain a high level of customer satisfaction. By being part of the team, you will change our customer's life by providing all the information’s about our company can offer them As a Customer Advisor with French, you will:  Engage with customers to help and offer solutions by inbound calls and emails Create and update records and databases with personnel information and other details Guide in the use of the tool/application to customers We are looking for: Native or proficient French (C2) Previous customer-oriented environment experience is a plus Multitask, rigorous, autonomous, and resourceful Analytical and positive mindset For non-EU residents, it is mandatory to have a valid work permit We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Monthly Performance Bonus Hybrid model – 50% in the office and 50% remote Work from Monday to Saturday Part-time position -30 hours per week- Work hours 08h-15h or 09h-16h Life at our company: Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more! New and modern offices in Braga, Portugal All submissions will be treated confidentially under the General Data Protection Regulation. Apply here https://bit.ly/3vcXRqX

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications. Responsibilities Design and build advanced applications for the iOS platform Collaborate with cross-functional teams to define, design, and ship new features Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance Continuously discover, evaluate, and implement new technologies to maximize development efficiency You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  You are excited to learn from and teach others  REQUIREMENTS Degree in Computer Science, Engineering or a related subject Fluency in English is a must At least 3 years of experience developing iOS applications using the Swift programming language Familiarity with SwiftUI and UIKit Experience with third-party libraries and APIs Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies  PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit!   Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. Language(s): Required English| Nice to have French APPLY HERE: https://landing.jobs/at/lovys/ios-developer-in-leiria-2020?country=PT

 We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams. Responsibilities Design and build advanced applications for the Android platform Collaborate with cross-functional teams to define, design, and ship new features Work with outside data sources and APIs Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance Continuously discover, evaluate, and implement new technologies to maximize development efficiency  You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  You are excited to learn from and teach others  REQUIREMENTS Degree in Computer Science, Engineering or a related subject Fluency in English is a must At least 3 years of experience developing Android applications using the Kotlin programming language. Experience with Android SDK and Architecture components Experience working with remote data via REST and JSON Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies Understanding of the Android application life cycle  PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit! Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. APPLY HERE: https://landing.jobs/at/lovys/android-developer-in-leiria?country=PT

We’re looking for a talented Senior.NET Developer to join our growing team in Leiria! In this role, you will be developing software components to support multiple services. Lovys offers its customers. You will be collaborating with system architects and business stakeholders to support the creation of specs around the market best-practices. We value people with strong initiative and innovating points of view that are well framed within the global system. We look after someone who has the ability to think about smarter ways to improve our offering, with a hands-on mentality. The ideal candidate is someone who enjoys a challenge and thrives in a small, fast-paced environment. Problem-solving is a must, as well as the ability to work under strict deadlines. And most importantly, you are excited about re-imagining insurance at Lovys and building a long-lasting company.  Responsibilities Design and Implement end to end solutions to help Lovys deliver on its mission Apply critical thinking and troubleshooting skills to our real-world problems Continuously discover, evaluate, and implement new technologies to maximize development efficiency  You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  You are excited to learn from and teach others Mentor, educate and support those around you, as well as other developers within the company   REQUIREMENTS Degree in Computer Science, Engineering or a related subject Fluency in English is a must At least 5 years of experience developing backend components Experience with Web API REST with.NET, Core or.NET Framework, Entity Framework Experience in Unit Testing Hands-on experience with SQL Server Strong Agile software development skills    PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit!    Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3.   APPLY HERE: https://landing.jobs/at/lovys/senior-net-developer-in-leiria-2020?country=PT

We’re looking for a talented junior.NET Developer to join our growing team in Leiria! In this role, you will be developing software components to support multiple services. Lovys offers its customers. You will be collaborating with system architects and business stakeholders to support the creation of specs around the market best-practices. We value people with strong initiative and innovating points of view that are well framed within the global system. We look after someone who has the ability to think about smarter ways to improve our offering, with a hands-on mentality. The ideal candidate is someone who enjoys a challenge and thrives in a small, fast-paced environment. Problem-solving is a must, as well as the ability to work under strict deadlines. And most importantly, you are excited about re-imagining insurance at Lovys and building a long-lasting company. Responsibilities Design and Implement end to end solutions to help Lovys deliver on its mission Apply critical thinking and troubleshooting skills to our real-world problems You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  REQUIREMENTS Degree in Computer Science, Engineering or a related subject At least 2 years of experience developing backend components Familiarity with Web API REST with.NET, Core or.NET Framework, Entity Framework Familiarity in Unit Testing Familiarity with SQL Server    PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit! Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3 APPLY HERE: https://landing.jobs/at/lovys/junior-net-developer-in-leiria?country=PT

We’re looking for a talented senior QA engineering focused to join our Leiria office! In this role, you will work closely with people across engineering, product and support to help deliver an amazing experience using the best technologies available. We look after someone who has the ability to think about smarter ways to improve our offering, with a hands-on mentality. The ideal candidate is someone who enjoys a challenge, and thrives in a small, fast-paced environment. Problem solving is a must, as well as ability to work under strict deadlines. And most importantly, you are excited about re-imagining insurance at Lovys and building a long-lasting company.  Responsibilities Be responsible for instilling a Quality driven mindset into the Team Ramp up a team having an ability to up-skill and technically mentor other QA members.  Be a self-organized player with an ability to work in a fast-paced environment and develop and analyze test scenarios, apply critical thinking, and apply troubleshooting skills.  Continuously discover, evaluate, and implement new technologies to maximize development efficiency  You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  You are excited to learn from and teach others Mentor, educate and support those around you, as well as other developers within the company. REQUIREMENTS At least 5 years of experience as a Quality Assurance Engineer Fluency in English is a must Excellent knowledge of QA methodologies and processes Understanding of various testing approaches and practices in order to design the overall testing methodology.  Experience testing APIs using automation tools  Strong hands-on experience in setting up and running automation test on different platforms (Mobile/Back-end/Front-end) Performance Testing knowledge Ability to write excellent quality test plans, test cases and bugs    NICE TO HAVE Experience in Katalon Knowledge of Azure DevOps Communication skills in French   PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit!   Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. APPLY HERE: https://landing.jobs/at/lovys/senior-qa-engineer-in-leiria-2020-10?country=PT

DESCRIPTION   We are looking for a Senior Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams. Responsibilities Design and build advanced applications for the Android platform Collaborate with cross-functional teams to define, design, and ship new features Work with outside data sources and APIs Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance Continuously discover, evaluate, and implement new technologies to maximize development efficiency  You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  You are excited to learn from and teach others; you have experience in leading or managing teams Mentor, educate and support those around you, as well as other iOS developers within the company   REQUIREMENTS Degree in Computer Science, Engineering or a related subject At least 4 years of experience developing Android applications using the Kotlin programming language. Experience with Android SDK and Architecture components Experience working with remote data via REST and JSON Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies Solid understanding of the Android application life cycle PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit! APPLY HERE: https://landing.jobs/at/lovys/senior-android-developer-in-leiria?country=PT

Partially remote PermanentMobile Apps Developer Senior  Requires work permit Language(s): Required English| Nice to have French We are looking for a Senior iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications. Responsibilities Design and build advanced applications for the iOS platform Collaborate with cross-functional teams to define, design, and ship new features Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance Continuously discover, evaluate, and implement new technologies to maximize development efficiency You are adept at communicating and collaborating effectively with others, promoting your ideas as well as being humble when you may be wrong  You are excited to learn from and teach others; you have experience in leading or managing teams Mentor, educate and support those around you, as well as other iOS developers within the company   REQUIREMENTS     Degree in Computer Science, Engineering or a related subject Fluency in English is a must At least 5 years of experience developing iOS applications using the Swift programming language Deep familiarity with SwiftUI and UIKit Experience with third-party libraries and APIs Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies   PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit! Apply here: https://landing.jobs/at/lovys/senior-ios-developer-in-leiria?country=PT

We’re looking for a test automation, engineering-focused team player for our Leiria office! In this role, you will work closely with people across engineering, product and support to help deliver an amazing experience using the best technologies available. We look after someone who has the ability to think about smarter ways to improve our offering, with a hands-on mentality. The ideal candidate is someone who enjoys a challenge, and thrives in a small, fast-paced environment. Problem solving is a must, as well as ability to work under strict deadlines. And most importantly, you are excited about re-imagining insurance at Lovys and building a long-lasting company.  Responsibilities Instilling a Quality driven mindset into the Team Ramp up a team having an ability to up-skill and technically mentor other QA members.  Be a self-organized player with an ability to work in a fast-paced environment and develop and analyze test scenarios, apply critical thinking, and apply troubleshooting skills.  Continuously discover, evaluate, and implement new technologies to maximize development efficiency  REQUIREMENTS   At least 2 years of experience as a Quality Assurance Engineer Fluency in English is a must Knowledge of QA methodologies and processes Understanding of various testing approaches and practices in order to design the overall testing methodology.  Familiarity testing APIs using automation tools  Performance Testing knowledge  PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit! Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. APPLY HERE: https://landing.jobs/at/lovys/junior-qa-engineer-in-leiria?country=PT

Language(s): Required English| Nice to have French Partially remote   We’re looking for a talented .NET Developer to join our growing team in Leiria! In this role, you will be developing software components to support multiple services.   Lovys offers its customers. You will be collaborating with system architects and business stakeholders to support the creation of specs around the market best-practices. We value people with strong initiative and innovating points of view that are well framed within the global system. We look after someone who has the ability to think about smarter ways to improve our offering, with a hands-on mentality. The ideal candidate is someone who enjoys a challenge and thrives in a small, fast-paced environment. Problem-solving is a must, as well as the ability to work under strict deadlines.   And most importantly, you are excited about re-imagining insurance at Lovys and building a long-lasting company. Responsibilities Design and Implement end to end solutions to help Lovys deliver on its mission Apply critical thinking and troubleshooting skills to our real-world problems Mentor junior team members   REQUIREMENTS Degree in Computer Science, Engineering or a related subject At least 3 years of experience developing backend components Experience with Web API REST with.NET, Core or.NET Framework, Entity Framework Experience in Unit Testing Hands-on experience with SQL Server Strong Agile software development skills Fluency in English is a must PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit! APPLY HERE:  https://landing.jobs/at/lovys/net-developer-in-leiria?country=PT

We’re looking for a talented  test automation, engineering-focused team player for our Leiria office! In this role, you will work closely with people across engineering, product and support to help deliver an amazing experience using the best technologies available.   We look after someone who has the ability to think about smarter ways to improve our offering, with a hands-on mentality. The ideal candidate is someone who enjoys a challenge, and thrives in a small, fast-paced environment. Problem solving is a must, as well as ability to work under strict deadlines.   And most importantly, you are excited about re-imagining insurance at Lovys and building a long-lasting company.      Responsibilities Be responsible for instilling a Quality driven mindset into the Team Ramp up a team having an ability to up-skill and technically mentor other QA members.  Be a self-organized player with an ability to work in a fast-paced environment and develop and analyze test scenarios, apply critical thinking, and apply troubleshooting skills.    REQUIREMENTS   At 3 years of experience as a Quality Assurance Engineer Excellent knowledge of QA methodologies and processes Understanding of various testing approaches and practices in order to design the overall testing methodology.  Experience testing APIs using automation tools  Strong hands-on experience in setting up and running automation test on different platforms (Mobile/Back-end/Front-end) Performance Testing knowledge Ability to write excellent quality test plans, test cases and bugs Excellent communication skills in English           NICE TO HAVE Experience in Katalon Knowledge of Azure DevOps Communication skills in French PERKS Competitive salary Quarterly offsites and social events (laser tag, karting, afterworks, etc.) Being part of one of Europe's fastest insurtech companies A diverse team with +10 nationalities and great team spirit!

Position description: Initially, the developer will be in contact with ExtJS, with the goal of being part of a migration of the software to Angular 8+.   Challenge: - Design, build, and maintain efficient, reusable, and reliable code; - Ensure the best possible performance, quality, and responsiveness of the applications; - Face challenges while identifying great solutions; - Design and implement low-latency, high-availability, and performing applications; - Contribute to collaborative problem solving and product quality.     Skills: - Solid professional experience (5+ years) as a frontend developer; - At least 2 years working with ExtJS; - Angular skills will be valuable (this is a plus);  - Experience with Javascript, HTML and CSS;   Languages: Fluency in english.   What we have to offer: - Be integrated in a multidisciplinary team, in a dynamic environment and international context (in the logistic sector); - Competitive net salary for the position;   Location: Remote (Portugal) recruit@uniksystem.com