Coupled with empathy team

Hey, you? b'/xc2/xa0' Yes, you! b'/xc2/xa0' Do you speak several languages? Are you fluent in French? Do you have good knowledge of English? You can be the person that we are looking for! b'/xc2/xa0' As a result of the incredible growth of our client, web'/xe2/x80/x99're looking for bilingual speakers to join us and one of the worldb'/xe2/x80/x99's biggest and most well-known brands. b'/xc2/xa0' At this job, you will: b'/xc2/xa0' Give customers a consistente path to a great experience! - Guarantee the best service to our customers according to Key Performance Indicator (KPI's); - Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; - Know the product/service and the client well; - Prepare complete and accurate work; - Participate in activities designed to improve customer satisfaction and business performance; - Offer additional products and/or services; - Forward calls to other team members when necessary; - Track, document and retrieve information in call tracking database; - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; - Increase customer loyalty by delivering a seamless experience. b'/xc2/xa0' And for a service that the customer won't forget, you need: b'/xc2/xa0' - Six months of relevant experience (prefered); - Strong computer navigation skills and PC knowledge (you donb'/xe2/x80/x99't need to be a pc nerd, donb'/xe2/x80/x99't worry); - Ability to effectively communicate, both written and verbally; - Attention to detail; - Skilled in multitasking including the ability to be flexible and adapt to changes quickly; - Tolerance for repetitive work in a fast-paced, high production work environment; - Ability to work as a team member, as well as independently; - Demonstrate empathy towards customers and colleagues; - Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (Itb'/xe2/x80/x99's not easy, but you can do it!); - Good interpersonal relationship; - Organization and responsability; - Good mood. b'/xc2/xa0' Itb'/xe2/x80/x99's not necessary more than this to do a great job! b'/xc2/xa0' Sob'/xe2/x80/xa6' What are you waiting for? Apply! You wonb'/xe2/x80/x99't regret it.

Work From Home base in Portugal! About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a Customer Experience Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in some of these language: Italian, French or Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Performance bonus Health insurance with a dental plan (after 6 months contract) Work From Home based in Portugal Apply here https://bit.ly/3vQXX6x or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a global brand, it brings to customers shows and films that everyone is talking about, from groundbreaking series and documentaries to the biggest blockbuster movies ever made. As a Customer Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude Previous experience in Customer Service is highly valued For non-EU residents, it is mandatory to have a valid work permit. Apply to https://bit.ly/3KC78wG

Cross Border Talents is looking for Spanish native speakers to work as customer service in a call center in Lisbon, Portugal. Requirements: - Native Spanish; - English (B2/C1); - Passionate about entertainment and media enterprise; - Excellent communication skills coupled with empathy, team spirit and customer-oriented; - Familiarity with digital streaming services and devices; - Have a positive and can-do attitude; - Previous experience in Customer Service is highly valued. Offer: - Competitive wages (14 monthly payments per year); - Performance bonus; - Opportunity to professionally grow in a unique start-up project Send your CV to my email: mariana.guimaraes@cbtalents.com

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe. As a Customer Care Advisor, you will: Assist clients via inbound calls and e-mail by answering customer inquiries and/or attending to potential requests. Become a specialist in our Client’s products and services Resolve product or service problems by clarifying the customer's complaints. Provide accurate, valid, and complete information by using the right methods/tools. Give real-time, accurate information that empowers the customer to make decisions. Listen to the customer's unique situations and acknowledge their needs. Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for: Proficient in English (C1/C2) Previous experience in Customer Service is highly valued Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with Pet-related stuff is highly valued Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. Apply here https://bit.ly/3iGbgAj or send an email to [email protected]

Join us and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. We are looking for: Native or Proficient German (C2) Fluency in English (B2) Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus  For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages  Performance bonus Health insurance with a dental plan (after 6 months contract) Possibility to do Work from Home* Please send an email for details

About the job role:   As a Social Media Engager, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers' unique situations and acknowledging their needs. You will be the main brand ambassador of our airline company client, crucially contributing to the improvement of our airline’s customer experience. Requirements   We are looking for:   Native or Proficient German (C2) Fluency in English (B2) Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus  For non-EU residents, it is mandatory to have a valid work permit. Responsibilities   As a Social Media Engager, you will:   Booking management (altering, canceling, or creating new reservations) Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests. Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations). Give real-time, accurate information that empowers the customer to make decisions. Go beyond the customer's service expectations so they will remember and share their great experience. Listen to the customer's unique situation and acknowledge their needs. What We Offer     We offer you: Competitive wages (14 monthly payments per year) Performance bonus Transportation allowance Health insurance with a dental plan (after 6 months contract) Relocation package: shared accommodation and flight reimbursement Possibility to do Work from Home*   Life at our company:  Work with a diverse environment with people from over 15 nationalities  Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! We promote inter-company mobility to work at any of our sites around the world. New and modern offices located in Lisbon (Parque das Nações, Oriente).

SEB Group’s mission is to make consumers’ everyday life easier and more enjoyable and contribute to better living all around the world. Going beyond the excellence of its machines, SEB Group offers dedicated after-sales service, ready to act within the shortest possible time frames. As Customer Advisor, you will: Engage with customers via email or telephone to provide product information as part of the post-sales proce We are looking for: Proficient Flemish (C1/C2) Fluency in English (B2) Previous experience in Customer Service or as a Sales Representative is preferred Sales skills are valued Excellent verbal and writing skills coupled with empathy and team spirit Proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies Good logical thinking For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Health insurance with a dental plan (after 6 months of the contract)  Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months) Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program  Possibility to do Work from Home* Life at our company: We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022) Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more! All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer. Send your CV to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Support Advisor, you will: •Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues. •Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels. •Improve your technical skills by troubleshooting issues related to electronic equipment. •Escalate potential service issues to the appropriate level (Level 1 to Level 4). We are looking for: •Proficient English (C1/C2) •Excellent communication skills coupled with empathy and team spirit •Previous experience in Customer Service is a plus •Previous experience with iOS and/or macOS, or comparable technology is preferential •For non-EU residents, it is mandatory to have a valid work permit •Workplace: Work from home, if you are based in Portugal We offer you: •Competitive wages (14 monthly payments per year) •Performance bonus •Meal Allowance paid in voucher card •Health insurance with a dental plan (after 6 months of the contract)  Apply here https://bit.ly/36Qidfz or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As Customer Advisor, you will: •Engage with customers via calls, emails, chat and social media for product information •Answer and manage the client complaints, providing informations and solving clients requests, sugestions and compliments •If needed forward the complaints to the law department •Work on continuous improvement for customer satisfaction •Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for: •Proficient French (C2) •Previous experience in Customer Service is preferred •Excellent verbal and writing skills coupled with empathy and team spirit •Good logical thinking •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year) •Meal allowance paid in voucher card (net) •Monthly Performance bonus •Health insurance with a dental plan (after 6 months contract) •The contract is a 6 month (renewable contract) Apply here https://bit.ly/3v8rOH3 or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Advisor, you will: •Confer with customers by email, chat, or phone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints. •Managing customers’ expectations regarding the products and shipping deadlines. •Prepare, maintain, and review purchasing files. •Work on continuous improvement for customer satisfaction We are looking for: •Proficient French (C2) •Previous experience in Customer Service is preferred •Excellent verbal and writing skills coupled with empathy and team spirit •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year) •Meal allowance paid in voucher card (net) •Monthly Performance bonus •Health insurance with a dental plan (after 6 months contract) •The contract is a 6 month (renewable contract) All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer Apply here https://bit.ly/3uFzm4Y or send an email to [email protected]

Marketing Partnerships SpecialistJob description Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster. We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.   About the Marketing Team: No matter how great the product, it needs distribution. Marketing is the heart and soul of distribution at Uniplaces - a combination of Performance, Branding, Data, Partners, and CRM to build up sales funnels and engage our customers to ensure our value proposition is clearly communicated.   In this role, your mission is: To prospect for new partners and develop Uniplaces partnerships marketing program, aiming to increase revenue, acquisition, engagement, and reach new customers. This role will propose tactics to increase sales and awareness with current and new partners, working closely with the current partner marketing team to build, support, and execute marketing activities, necessary to support the channel, which includes tracking and analyzing partner performance and impact on sales, market share and competitive landscape. Some of your daily tasks will be: Create presentations, proposals, and other external communication Prospect and create strong relationships within Partners Contribute to the achievement of partner marketing & sales objectives Identify and deliver on opportunities to improve the customer journey Requirements Your track record: Knowledge of partner ecosystems, KPIs/metrics, and analysis Strong presentation skills Excel within a cross-functional team environment Ability to handle multiple projects, partners, and escalations Understanding of both direct sales and multiple distribution channels Knowledge of Reporting tools, mainly MySQL, Excel/google sheet, and Visualisation software Forward-thinking and highly analytical, with experience in gathering insights to form recommendations Native or Fluent proficiency in English is a plus   Your style: You are passionate about Partners, establishing partnerships, and love analyzing the customer journey Business savvy and an effective communicator, with in-depth knowledge of marketing communications Extremely independent and with a high level of initiative, able to proactively take on any challenge autonomously and to learn fast Ability to combine analytical skills with relationship skills and business acumen Proficient in time management, with the ability to multi-task and manage multiple projects concurrently, with attention to detail   This is why you’ll love this job: We’ll give you intensive training coupled with increasing business exposure and insights from our most senior employees, making you exponentially grow; Meeting people from all around the world daily, really feeling you’re impacting students in one of the most crucial steps in their life; A company culture that is people-driven and that focuses on personal development to help you tap your talent into its full extent; Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models.   What else do you need to know? This is, right now, a remote position, but the company is based in Lisbon and you will have the chance to go to the office when you want to, once a week; You must be available to work 40 hours a week. Does it sound like "the job" you're looking for? Great! Apply below then and let us know why you are fit to work at Uniplaces:)

Location: Europe (DE, UK, SP, PT), Allocation: Full/Part Time Min. Experience: 2 years   Uniksystem is expanding the Java Center of Excellence (CoE) to support international growth and the Unik Low-code BPM platform v6.1 “Trinity", our key software product. We’re looking for a new sales team member to address the EMEA region.   The Mission Conquer new customers and reach the Sales Quota (Quarterly); Develop and execute a lead generation strategy from discovery call to decision, within EMEA market aligned with our growth targets; Daily interaction with key stakeholders, decision-makers, and influencers. The Role You will be responsible for sales funnel optimization leading major accounts from hunting to closing, being obsessed with quarterly results. Also, will drive conversion of an inbound and outbound sales pipeline, with a focus on Financial Services and Insurance. Our Sales Representatives are ambitious and business-oriented professionals, obsessed with +10x growth.   About Joyn Group: We are part of JOYN, an international Group of IT companies with over 20 years of experience, delivering software products and projects in more than 14 countries. Joyn Group delivers software products like the Employee Portal or eKYC, powered by the Unik Low-Code BPM Platform and NearShore IT Consulting services. We have offices in Munich, London, Lisbon, Porto, Madrid, and Boston.   Profile Requirements: 2+ years of experience in enterprise sales, preferably in B2B; Experience with cold calling, prospecting, and organized follow-up processes; Experience managing a full pipeline in CRM; Excellent database and professional network; University graduation (preferably in engineering or management); Tech-savvy, with a real passion for Technology; Fluent in English Language (B2+); Energetic, upbeat, tenacious team player; Fearless attitude – willing to take intelligent risks; Excellent communication and empathy skills; Excellent presentation, with ambition and professional pride. Perks: Integration in our young, dynamic and experienced team, with whom you can learn a lot, in an excellent environment and with excellent working conditions; Get involved in a fast-growing project where you will be working side by side with decision-makers; Flexible working hours; Work from home policy (Hybrid); Training conventions with the team; Training and Certification Plan; Strong, results-oriented culture;. Competitive Remuneration and Sharing in the Results of the Business Unit; Opportunity to grow with the company; Free access to the headquarters building facilities (leisure area, gym, rest area, pantry, parking); Negotiated discounts with partners in the area of fitness, health, beauty, others; As a Candidate, you've decided to provide us with your personal data. Uniksystem will process it as well as the attached documents within the scope of this and future recruitment and selection processes. The response to this candidature legitimizes this treatment, being considered as authorization and express consent. We will contact you only if your profile is selected for the next recruitment stage. Please apply by email to: sales.emea@joyn-group.com

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster. About the Operations Team Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused on improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket. In this role, your mission is: Deal with requests and inquiries from students from all over the world that are going to study in another country and supporting them in finding their new home; Support students through their Booking experience, by helping and inspiring them to find in Uniplaces the perfect place for them on our site; Be part of a commercial and service-oriented team, both responding to inbound calls and performing outbound - check details for students and check availability with landlords; Liaise with other teams to come up with solutions, identify and escalate priority issues, in order to avoid customer and operational impact; Find properties for students who had their original booking canceled; Be supportive and helpful to students around the world, prepare them for the best time of their life. Understand seasonal trends and work within them to ensure maximum occupancy; Daily reports on your activity and be accountable for your contribution to the team’s effort. Requirements Your track record: Fluent in English (Italian/Spanish/German/French as extra languages are considered a plus!) We don’t expect a specific background or set of experiences, as long as you’re a top performer in every task and job you enroll! Your style: Strong organization and execution skills - multi-tasking is your first nature; Drive for high performance and smashing targets - You keep pushing, trying new approaches, and never give up; Great communication skills - usually you introduce everyone around and make sure everyone is at ease. You get comfortable in communication face to face, over the phone, or in writing; You're patient and you never lose your temper, even under pressure; Open-minded and tolerant working with peers and customers from different nationalities and backgrounds.   This is why you’ll love this job: We’ll give you intensive training coupled with increasing business exposure and insights from our most senior employees, making you exponentially grow; Meeting people from all around the world daily, really feeling you’re impacting students in one of the most crucial steps in their life; A company culture that is people-driven and that focuses on personal development and training to help you tap your talent into its full extent; Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models; What else do you need to know? This role is based in Lisbon, although it is currently remote An internship contract with a duration of 6 months An internship grant + meal allowance will be provided An amazing experience within an international environment Required availability of 40 hours a week Does it sound like the job for you? Great! Please apply below and let us know why you believe you're the perfect fit for the role:) https://uniplacescareers.recruitee.com/o/bookings-agent-internship Note: Please send your CV in English.

Our Portugal-based Consumer Experience team’s vision is to provide the most engaging insurance shopping experience and make Lovys the de-facto choice for anyone, for anything related to property and casualty insurance.  What You’ll Do  Product Strategy and Direction: Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the product strategy in this area. Build deep understanding and empathy of our customers, why they come to Lovys and their journey from before signing up to becoming a regular customer Roadmap Planning: Manage a cross-functional team including engineering, design, insurance and data science to build a compelling product roadmap, and facilitate the execution of that roadmap to ship impactful product features that delight our customers and help them get immense value from Lovys. Use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs. Requirements Definition: Develop comprehensive product plans, incorporating business requirements and roll out plans. Effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.  Product Roll-out & Feedback Iteration: Create and execute go-to-market plans for new features. Monitor key performance metrics to ensure optimum performance and identify improvement opportunities.Continuously gather insights from user feedback, experiments,research, and analysis to iterate on that roadmap and ship better and better products.  REQUIREMENTS You are A customer-obsessed product leader who is passionate about Lovys and our mission  You have a great track record of collaborating with cross-functional teams to take ambiguous problems and create a winning path forward for your team to shipping great consumer products  You have experience launching consumer products.  Have a creative and entrepreneurial spirit, are a self-starter and a strong analytical thinker  You have excellent design aesthetic and ability to drive innovation across multiple surfaces, inspiring the team to build for the future.  You have strong written and verbal communication skills, and can collaborate with a large and varied group of stakeholders.  You have a high attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision  You have demonstrated technical proficiency and effectiveness working closely with engineers   Qualifications   5+ years of experience, with at least 3 years of product management in building consumer & technology products (eCommerce or B2C; SaaS products)  B.S in Computer Science, Engineering,HCI or related discipline; MBA preferred  Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely  Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, features  Team player who puts customers reputation above oneself Adaptable, flexible and influential change leader  Proven success record in balancing product strategy, engineering execution and market delivery  Superior analysis, problem-solving and negotiation skills  Self-starter with growth mindset  Excellent analytical, collaboration, verbal and written skills Understanding of online application development.  Some travel required (~ 2 times per month between our Paris HQ and Portugal Tech hub)  Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. Language(s): Required English| Nice to have French APPLY HERE:  https://landing.jobs/at/lovys/senior-product-owner-cust-experience?country=PT