Customer agent for gaming

Are you passionate about the GAMING INDUSTRY? You like to help others with their inquiries while enjoying a great WORK ENVIRONMENT?   This is the right OPPORTUNITY for YOU!!!   Part of your daily activities will be: Respond to customer inquiries with timely and accurate responses; Take personal ownership of customer requests and maintain accountability for follow-through; Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys; Maintain productivity levels that meet or exceed departmental goals; Handle customer contacts that require the use of core and advanced skills; Occasionally handle complex customer contacts as needed; Escalate critical customer well-being issues as well as any issue beyond the scope; Consistently implement coaching provided by management to reach departmental goals. Perform other duties as assigned.   Procedure The training period is approximately 2 weeks. It has a duration of 8 hours per day. During the training you will receive an insight into your future work field which will include: Integration into the Company's team; Training for new computer software programs; Comprehensive product training about products and services of the client; Customer management training for chat and e-mail contact; On-the-job training and independent implementation of training content. Compensation On the first day of training you will sign the training agreement, which includes information about the salary, schedule and duration of the training. The successful completion of your training will result in the work contract signature. The signing of the contract will either take place on the last day of training or on the following workday.     Further information about the working conditions Working hours & Rotating shifts 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern from Monday to Saturday. Holidays Since you sign a Portuguese employment contract, Portuguese public holidays apply. If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later under consent of the project. Your holiday entitlement refers to Portuguese law with 22 days per year. Holiday and Christmas bonuses In Portugal you obtain Holiday and Christmas bonuses. The amount of each bonus payment is equal to your base salary. The allowances will be split and paid as a monthly percentage on top of your base salary.     Don't let this Opportunity GAME OVER!!! Apply NOW!!!

Are you a gamer? Do you like the game industry? If your answer is Yes, then start working with us! Kelly Services is currently recruiting Gaming Support agents (m/f), with fluency in French, for a client situated in Lisbon. As Gaming Support (m/f), you will be responsible for consistently provide solutions to consumers and deliver them an exceptional customer experience with every interaction in specified native or near-native language by webmail. You will also have the responsibility to act with autonomy and creativity to delight and astound customers with knowledge and passion for our client’s products. Also, and you will consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to our client.   Profile: - Native or fluency in French, with a good level of spoken and written English (mandatory); - Feel passionate about the gaming industry and be an active gamer; - Show strong logical thinking, good communication and team player; - Have technical knowledge and technical support experience will be considered a plus; - Have a consumer-oriented mindset and willingness to provide the best service.   Workload: Monday to Sunday, between 7h00 until 23h00 (rotating shifts 8h/day – 40h (week) Conditions: RBM 892€ + 6€ meal allowance + bonus until 150€ per month What we offer: - Employment contract; - Opportunity to work in a company, with an enthusiastic environment in Lisbon center; - Competitive salary conditions.   If you are looking for an opportunity where you can make a difference, then this job is for you! We look forward to hearing from you!

German Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Competitive salary package For more information contact andre@kulturetalent.com

Dutch Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient Dutch Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

French Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient French Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

Hey, you? b'/xc2/xa0' Yes, you! b'/xc2/xa0' Do you speak several languages? Are you fluent in French? Do you have good knowledge of English? You can be the person that we are looking for! b'/xc2/xa0' As a result of the incredible growth of our client, web'/xe2/x80/x99're looking for bilingual speakers to join us and one of the worldb'/xe2/x80/x99's biggest and most well-known brands. b'/xc2/xa0' At this job, you will: b'/xc2/xa0' Give customers a consistente path to a great experience! - Guarantee the best service to our customers according to Key Performance Indicator (KPI's); - Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; - Know the product/service and the client well; - Prepare complete and accurate work; - Participate in activities designed to improve customer satisfaction and business performance; - Offer additional products and/or services; - Forward calls to other team members when necessary; - Track, document and retrieve information in call tracking database; - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; - Increase customer loyalty by delivering a seamless experience. b'/xc2/xa0' And for a service that the customer won't forget, you need: b'/xc2/xa0' - Six months of relevant experience (prefered); - Strong computer navigation skills and PC knowledge (you donb'/xe2/x80/x99't need to be a pc nerd, donb'/xe2/x80/x99't worry); - Ability to effectively communicate, both written and verbally; - Attention to detail; - Skilled in multitasking including the ability to be flexible and adapt to changes quickly; - Tolerance for repetitive work in a fast-paced, high production work environment; - Ability to work as a team member, as well as independently; - Demonstrate empathy towards customers and colleagues; - Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (Itb'/xe2/x80/x99's not easy, but you can do it!); - Good interpersonal relationship; - Organization and responsability; - Good mood. b'/xc2/xa0' Itb'/xe2/x80/x99's not necessary more than this to do a great job! b'/xc2/xa0' Sob'/xe2/x80/xa6' What are you waiting for? Apply! You wonb'/xe2/x80/x99't regret it.

French|Italian|German Speakers – Customer Care Agent Specialist Are you a native Spanish, German or Italian Speaker? Do you have some experience in Customer support/Customer care/Technical customer support? What we need Native Italian /German/French Proficient in english What we offer: Work from the office Meal allowance Transportation allowance Competitive salary Relocation package when necessary Need more info? What are you waiting for??? Send your CV to andre@kulturetalent.com and i’ll follow up with you

German CUSTOMER CARE AGENT Lisbon Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Young and dynamic work enviromnent For more information contact andre@kulturetalent.com

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

What you’ll be doing: • Handle English and Italian inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • A huge learning and development platform tailored to you. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & Italian language is essential. (C1 level). • Ability to multitask in a fast-paced environment. • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!

Main responsibilities: - Handle all telephone calls in line with service standards and procedures; - Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests; - Provide relevant information to customers in order to improve customer service and loyalty; - Assist customers with their online bookings and other web enquiries; - Inform customers about web features and content; - Assist with internal support and training of new staff when required; - Participate in specific operational projects where required. What we are looking for: - Fluent in German (C1 level); - Fluent in English (B2 level); - Excellent verbal and written communication skills; - Very good knowledge of Microsoft Office package; - Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus. - Ability to organize and prioritize; - Flexibility to attend supplier training and/or education events; - Schedule flexibility. - Appropriate working environment and conditions at home (space with privacy to work 8h day without noise); - Fiber internet service (mandatory); What we offer: - Attractive base salary; - Career progression possibility; - Benefits. Starting on July

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking b'&' writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

FLUENT GERMAN SPEAKERS ONLY - LOCATED IN LISBON EU NATIONAL OR WORK PERMIT Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionizing the gambling space as they go. They are home to a global family of well-known brands and they are looking for a German-speaking Customer Service Agent to join their team in Lisbon! Responsibilities: Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. Provide customers accurate and relevant information about products, services and promotions based on needs. Educate customers to use all online self-service tools. Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. Work towards simplifying the existing processes to reduce effort. Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. Perform against all key Customer service goals. Knowing individual targets and individual performance management Take ownership for your development. Look for opportunities to grow Work on individual career progression plan and manage training plan completion. Have an overview about required development activities and participate on them as well. Looks for feedback and development activities to improve in skills related to the current work. Developing others - create and support opportunities for building skills to execute current and future responsibilities. Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.

Come join an amazing and young team of International Talent in Lisbon. We are looking for German Speakers with a passion for communicating with others and solving problems. As ab'/xc2/xa0'Customerb'/xc2/xa0'DElight Agent you will: Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken Prepare, maintain, and review purchasing files, reports, and price lists Check shipments when they arrive to ensure that orders have been filled correctly and that goodsb'/xc2/xa0'meet the defined specifications Assist suppliers through e-mails and chat b'/xc2/xa0' b'/xc2/xa0'We are looking for: Native or Proficient inb'/xc2/xa0'German (level C2) Fluency in English Strong analytical and problem-solving skills Proficiency in Excel Good communication skills Autonomous and able to ensure end-to-end delivery of projects Responsible, flexible, dynamic, and resilient