Customer care superstar

German CUSTOMER CARE AGENT Lisbon Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Young and dynamic work enviromnent For more information contact andre@kulturetalent.com

French|Italian|German Speakers – Customer Care Agent Specialist Are you a native Spanish, German or Italian Speaker? Do you have some experience in Customer support/Customer care/Technical customer support? What we need Native Italian /German/French Proficient in english What we offer: Work from the office Meal allowance Transportation allowance Competitive salary Relocation package when necessary Need more info? What are you waiting for??? Send your CV to andre@kulturetalent.com and i’ll follow up with you

German Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Competitive salary package For more information contact andre@kulturetalent.com

Dutch Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient Dutch Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

French Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient French Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer care specialist for a new generation of car rental across Europe: Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of renting cars. You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service. As a Customer Care Specialist with French, you will:  •Engage with customers to help and offer solutions by inbound calls and chat •Handle outbound tasks such as last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups •Demonstrate the ability to analyze information and solve problems •Work on continuous improvement for customer satisfaction We are looking for: •Native or proficient French (C2) •Fluency English (B2) •Previous customer-oriented environment experience is a plus •Excellent verbal and writing skills •Multitask, rigorous, autonomous, and resourceful •Analytical and positive mindset and a “sixth” sense for problems •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year)  •Meal allowance paid in voucher card (net) •Monthly Performance Bonus •Opportunities for career progression and possibilities for an international career Apply here ht

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

What you’ll be doing: • Handle English and Italian inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • A huge learning and development platform tailored to you. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & Italian language is essential. (C1 level). • Ability to multitask in a fast-paced environment. • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!

Position: Italian Speaker Customer Service Location: Lisboa - Portugal Languages: Native English Speakers (At least C1 Level Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With a team of 5.000 employees they are providing services to around 56 countries in 28 different languages. About the offer: Customer care support position. It is a fixed-term employment contract of 12 months that can be renewed. As a member of Customer Care Support you will be responsible to deliver an amazing customer care experience regarding products and service related to the final client. Essential Criteria: • Native Level of Italian (C1) • Good level of English (B2) • Demonstrate ability to handle and resolve complaints according to client policies; • Working with Others - Ability to portray professionalism and work well in a team environment. • Minimum 12th grade of educational background; Offer: - Competitive Salary, - Performance bonus - Dynamic, young and international environment - Career progression Send CV applications in English to: joao.fernandes@cbtalents.com   

Position: German Speaker Customer Service Location: Lisboa - Portugal Languages: Native German Speakers (At least C1 Level Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With a team of 5.000 employees they are providing services to around 56 countries in 28 different languages. About the offer: Customer care support position. It is a fixed-term employment contract of 12 months that can be renewed. As a member of Customer Care Support you will be responsible to deliver an amazing customer care experience regarding products and service related to the final client. Essential Criteria: • Native Level of German spoken and written (C1 level at least); • Good level of English (B2) • Demonstrate ability to handle and resolve complaints according to client policies; • Working with Others - Ability to portray professionalism and work well in a team environment. • Minimum 12th grade of educational background; Offer: - Competitive Salary, - Performance bonus - Dynamic, young and international environment - Career progression Send CV applications in English to: joao.fernandes@cbtalents.com 

Du sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich! Join our team as a skilled German Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits:   What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees   Join us as a German speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in German every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written German skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week including Saturdays availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Spreek je Nederlands en wil je je supertalent laten zien? Dan is dit de juiste baan voor jou!   Job description Join our team as a skilled Dutch Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees Join us as a Dutch speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Dutch every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Dutch skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Parli italiano e vuoi dimostrare il tuo super talento? Allora questo b'/xc3/xa8' il lavoro giusto per voi! b'/xc2/xa0' Eurofirms is a Human Resources company where people are the center of everything. We act on a framework of transparency, responsibility, and respect. Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies. b'/xc2/xa0' Job description Join our team as a skilled Italian b'/xc2/xa0'Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: b'/xc2/xa0' What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees b'/xc2/xa0' Join us as a Italian b'/xc2/xa0'speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Italian b'/xc2/xa0'every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto b'/xc2/xa0' Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Italian skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 06:00 and up to 19:00; b'/xc2/xa0' Eurofirms Trabalho Temporb'/xc3/xa1'rio Lda. Alvarb'/xc3/xa1' nb'/xc2/xba' 712/13 de 17 de Julho

Buwelo Europe is hiring!! Work from home in Portugal! Amazing opportunity for a project with huge potential! Be part of an amazing multinational company with offices in Europe, Asia, Africa, Latam. We really care about you, and we mean it!! Just look at our scores on the Internet and feedback from our employees and you will see what we mean! Or ask our employees, our Employee Net Promoter Score is 97% in Europe. We are looking for talented individuals who speak the following languages: German Be part of this project while working from home in Portugal. This is an amazing opportunity to help us build this market that will definitely grow and for future career opportunities for you. You will be representing one of our clients by answering email inquiries, and potentially, phones in the future. Our client is a top market company and a real pleasure to work with. The mission of the CSR is to take ownership of the interaction and follow the right processes, in order to help customers by resolving their questions and complaints by email with the highest level of satisfaction (CSAT).   What are we looking for: -Native or C1 minimum level of any above European language -You need a minimum level of B2 #English as a second language -Experience in the #BPO industry is a plus -Experience in the #CustomerService Industry -Great communication skills, commitment, and energy -Passionate and hardworking I-Looking for a long term career -Currently leaving in #Portugal or arriving in Portugal in the next month   What we offer: - Competitive salary and stability - International career in a multicultural environment - Meal allowance - Performance bonus - Work contract for an indefinite period - Holiday and Christmas bonuses - Free Portuguese language courses - Work accident insurance - Continuous learning/development courses - Monday to Friday shift - Work From Home -- equipment provided - Teamwork activities and much more!!!   We are really looking forward to hearing from you! Regards The recruiting team!

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe. As a Customer Care Advisor, you will: Assist clients via inbound calls and e-mail by answering customer inquiries and/or attending to potential requests. Become a specialist in our Client’s products and services Resolve product or service problems by clarifying the customer's complaints. Provide accurate, valid, and complete information by using the right methods/tools. Give real-time, accurate information that empowers the customer to make decisions. Listen to the customer's unique situations and acknowledge their needs. Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for: Proficient in English (C1/C2) Previous experience in Customer Service is highly valued Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with Pet-related stuff is highly valued Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. Apply here https://bit.ly/3iGbgAj or send an email to [email protected]