Customer team

Are you fluent in bothb'/xc2/xa0'Turkish and English, and seeking exciting job opportunities in sunny Portugal? We have fantastic positions available for talented individuals like you! Join our dynamic and diverse team where you can utilize your language skills and expertise in a welcoming and vibrant work environment. Customer Support Advisor: We are searching for enthusiastic and empathetic individuals who are fluent in bothb'/xc2/xa0'Turkish and English to join our customer support team. As a Customer Support Advisor, you will be the primary point of contact for ourb'/xc2/xa0'Turkish and English-speaking customers, providing assistance and resolving their inquiries via phone, email, and chat. If you have excellent communication skills, a passion for customer satisfaction, and can speak both Hebrew and English fluently, we want to hear from you! Requirements: Fluent in both Turkish and English (both spoken and written) Excellent communication and interpersonal skills in both languages Ability to work effectively in a team Strong problem-solving and decision-making abilities Attention to detail and a high level of accuracy Prior experience in a relevant field (customer support, content moderation, or marketing) is a plus but not mandatory Location: Portugal We are conveniently located in Portugal, offering a sunny and culturally rich environment. Enjoy the vibrant lifestyle and explore the beautiful beaches, historical sites, and delicious cuisine that Portugal has to offer. b'/xc2/xa0' We look forward to welcoming you to our team and embarking on a rewarding professional journey together!

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. bout the job role: As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service. As a Team Leader, you will: Supervise, monitor, and develop a team of Customer Advisors. Closely monitor the SLAs and KPIs of the project. Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. Create an inspiring team environment with an open communication culture Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress in different job positions. We are looking for: Proficient in French, German or Nordic (C1/C2) Fluency in English (B2) At least on 1 year of previous experience in Team Management (mandatory) In-depth knowledge of performance metrics (KPIs) Good IT skills, especially in MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills For non-EU residents, it is mandatory to have a valid work permit.

Who are we? We are a digital marketing agency based in Geneva. As part of our growth and the recent opening of a branch in Lisbon - PLATINUM BOX - we are looking for several talents to build our local team. Within the scope of our activity with our international customers - publishers in the entertainment area - and to face new challenges of expansion, digital transformation, development of new innovative business models, we are looking for a Bilingual Customer Service Operator. Our goal: performance ! Mission: * Interacting with customers by email to provide information in response to their requests * Undertake customer complaint’s handling and administration * Process refunds * Ensure that quality service is delivered * Develop and maintain strong relationship with customers * Work on customer satisfaction Your profile: * You are perfectly fluent (mother tongue or bilingual) in English and in Portuguese and/or Spanish. If you are also fluent in another language, it will be considered as a plus; * You are used to work with Microsoft Office Pack; * You have a strong problem-solving mind and analytical spirit; * You have excellent communication skills and you are customer’s satisfaction oriented Type of contract: * Full-time, effective employment contract/open-ended contract * Remuneration to be defined according to the profile * Position to be filled immediately Job located in: Lisbon Interested? Come on, join the team! We offer you a job in a multicultural environment and a pleasant team. If you recognize yourself in this profile and are interested in the position we offer, send us your application (cover letter, CV with recent photograph) to the email: [email protected]

Hey, you? b'/xc2/xa0' Yes, you! b'/xc2/xa0' Do you speak several languages? Are you fluent in French? Do you have good knowledge of English? You can be the person that we are looking for! b'/xc2/xa0' As a result of the incredible growth of our client, web'/xe2/x80/x99're looking for bilingual speakers to join us and one of the worldb'/xe2/x80/x99's biggest and most well-known brands. b'/xc2/xa0' At this job, you will: b'/xc2/xa0' Give customers a consistente path to a great experience! - Guarantee the best service to our customers according to Key Performance Indicator (KPI's); - Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; - Know the product/service and the client well; - Prepare complete and accurate work; - Participate in activities designed to improve customer satisfaction and business performance; - Offer additional products and/or services; - Forward calls to other team members when necessary; - Track, document and retrieve information in call tracking database; - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; - Increase customer loyalty by delivering a seamless experience. b'/xc2/xa0' And for a service that the customer won't forget, you need: b'/xc2/xa0' - Six months of relevant experience (prefered); - Strong computer navigation skills and PC knowledge (you donb'/xe2/x80/x99't need to be a pc nerd, donb'/xe2/x80/x99't worry); - Ability to effectively communicate, both written and verbally; - Attention to detail; - Skilled in multitasking including the ability to be flexible and adapt to changes quickly; - Tolerance for repetitive work in a fast-paced, high production work environment; - Ability to work as a team member, as well as independently; - Demonstrate empathy towards customers and colleagues; - Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (Itb'/xe2/x80/x99's not easy, but you can do it!); - Good interpersonal relationship; - Organization and responsability; - Good mood. b'/xc2/xa0' Itb'/xe2/x80/x99's not necessary more than this to do a great job! b'/xc2/xa0' Sob'/xe2/x80/xa6' What are you waiting for? Apply! You wonb'/xe2/x80/x99't regret it.

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer advisor, you will need to ensure excellent service standards and maintain a high level of customer satisfaction. By being part of the team, you will change our customer's life by providing all the information’s about our company can offer them As a Customer Advisor with French, you will:  Engage with customers to help and offer solutions by inbound calls and emails Create and update records and databases with personnel information and other details Guide in the use of the tool/application to customers We are looking for: Native or proficient French (C2) Previous customer-oriented environment experience is a plus Multitask, rigorous, autonomous, and resourceful Analytical and positive mindset For non-EU residents, it is mandatory to have a valid work permit We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Monthly Performance Bonus Hybrid model – 50% in the office and 50% remote Work from Monday to Saturday Part-time position -30 hours per week- Work hours 08h-15h or 09h-16h Life at our company: Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more! New and modern offices in Braga, Portugal All submissions will be treated confidentially under the General Data Protection Regulation. Apply here https://bit.ly/3vcXRqX

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

What you’ll be doing: • Handle English and Italian inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • A huge learning and development platform tailored to you. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & Italian language is essential. (C1 level). • Ability to multitask in a fast-paced environment. • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!

We are looking for French speaking talents ! Join our Team and work remotely in sunny Lisbon ! Project starts on 10.08.2022 We don't need previous experience - We offer training! Location: Home office in the area of Lisbon district Company:  Sephora - One of the most popular premium cosmetic store. Their online service are growing dynamically. We are looking for french speaking employees for our team in Lisbon to support our customers (inbound calls + emails)   Your tasks: Support our customers via chat, e-mail & handling calls (inbounds) Support the after sales process and every step related to it Complaint management and escalation when needed Answer customer request and doubts Ensure suggestive selling is carry out if there is openness on the part of the customer Our Expectations: You speak French in proficienty (C2) You speak Engish communicatively You live in Lisbon or ready to move there You like interacting with people We offer: Full time employment and work in home office: Monday to Sunday 8.00 a.m. to 7.00 p.m (8h/day, 40h/week) 10 months fixed-term contract with possibility of extension Online hiring process Health insurance (after 6 months of the contract) Flightt ticket reimbursement after 6 months Competetive salary and bonus system: 830 € gross x 14 months up to 100€* performance bonus/ month + *meal allowance 7.23 €* NET *per day Possibility of accommodation in a company - owned apartment We look forward to you ! Send your CV by email office@pacorecruitment.com By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.  

German CUSTOMER CARE AGENT Lisbon Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Young and dynamic work enviromnent For more information contact andre@kulturetalent.com

German Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Competitive salary package For more information contact andre@kulturetalent.com

Dutch Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient Dutch Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

French Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient French Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

Cross Border Talents is looking for Spanish native speakers to work as customer service in a call center in Lisbon, Portugal. Requirements: - Native Spanish; - English (B2/C1); - Passionate about entertainment and media enterprise; - Excellent communication skills coupled with empathy, team spirit and customer-oriented; - Familiarity with digital streaming services and devices; - Have a positive and can-do attitude; - Previous experience in Customer Service is highly valued. Offer: - Competitive wages (14 monthly payments per year); - Performance bonus; - Opportunity to professionally grow in a unique start-up project Send your CV to my email: mariana.guimaraes@cbtalents.com

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real life pains and we’re backed by top tier investors such as Atomico, Octopus Investments, Shilling Capital Partners and Caixa Capital to help us achieve this better and faster.   We are an internationally minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential. About the Operations Team: Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused in improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.   Join us and access the same cool office perks that any Uniplacer has access to, from fresh fruit to free hot drinks, massages, in-house gym, and much more.   What can you expect from this experience? A lot of your day will be spent contacting landlords to make sure they have their listings updates in order to help students from all over the world who are going to study to another country. To be able to thrive in a startup environment, you have to be the type of person who feels comfortable going up to someone and communicating face to face, over the phone or in writing, and you get a thrill out of creative problem-solving!   In this role, your mission is: Management and update of properties’ availability, thorough phone contact with our clients; Being open to a proposal of a project/focus change in case we need to adapt to an upcoming similar project; Proactive coordination of communication with landlords, in case of any extra help redirecting them to the right colleague. Requirements   What is the profile we are looking for? Fluent/Native in Portuguese and English (other languages are a plus); International-minded and able to cope with spending some time working alongside talented people from 16 different nationalities; Available to relocate to Lisbon or already living here; A mix between an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment! We also expect you to be flexible and have an eagerness to learn, since it’s the greatest recipe to thrive in a startup environment. This is why you’ll love this job: Through our intensive training and hands-on experience with insights from our most senior employees, you’ll learn how to pitch like a boss and sell like the Wolf of Wall Street; Meeting people from all around the world on a daily basis, really feeling you’re helping landlords getting their properties known and fully booked; A company culture that is people-driven and that focuses on personal development and training to help you tap your talent into its full extent; Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models; Working in Lisbon, one of the coolest up and coming start-up hubs in Europe, where the sun always shines and the seafood is delicious.  

Work From Home base in Portugal! About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a Customer Experience Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in some of these language: Italian, French or Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Performance bonus Health insurance with a dental plan (after 6 months contract) Work From Home based in Portugal Apply here https://bit.ly/3vQXX6x or send an email to [email protected]

You don't need previous experience - We offer training ! Location - Home office in the area of Lisbon district Company: Hotel Tonight - is a travel agency and metasearch engine owned by Airbnb and accessible via website and mobile app. Their online service are growing dynamically. We are looking for German and English speaking employees for our team in Lisbon to support our customers (social media chat, emails and sometimes calls) Project starts 28.09.2022 ! Your tasks: Help the clients: booking, doubts, upgrades and resheduling and last minute requests If needed, call to the hotels explaining the client demands Assist customers and hotel partners via phone regarding customer bookings and customer demands Our Expectations: EU citizenship or a residence permit in Portugal You speak native German You speak English (C1/C2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment and work in home office: Monday to Sunday 7.00 a.m. to 23.00 p.m (40h per week) Permanent contract with 3 months of trial period Online hiring process Competetive salary and bonus system: 1000€ gross x 14 months up to 100€ performance bonus/month and 100€ complexity bonus + Signing bonus: 3000€ gross (additional €750 paid after 3, 6, 9 and 12 months) meal allowance 23€ NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment   We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

Uniplaces is looking for native/fluent Italian and fluent English speakers who will take the company to the next level. This is a sales development & inside sales role that is tasked with building the sales pipeline and getting the word out about Uniplaces. We’re looking for someone who is hungry to sell, that wants to learn the ins and outs of how a sale should be done, from start to finish.   About Uniplaces Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster. We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.   About the Operations Team Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team which embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused on improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.   What can you expect from this experience? You will be speaking with landlords, property owners, managers of student residences and property managers, to find out if they are interested in working for Uniplaces. The nature of the work has to do with making calls and sending emails to maximize the most out of your interactions with potential clients for Uniplaces. You are the start of the accommodation provider journey with Uniplaces. You will be accountable for understanding whether or not it will make sense for both parties to work together, by asking the right questions and getting all the needed answers from accommodation providers.   What will your mission be?  Engage and acquire new landlords by presenting our value proposition through outbound cold calls; Follow and prioritize a list of leads previously generated by our Marketing department; Follow-up landlords (through phone or email) from the first call up until their offers are published on our platform; Liaise with other teams to ensure listings and property information is of high quality. Requirements What is the profile we are looking for? Fluent in Italian and English (other languages are a plus); Enrolled in university or recently graduated; International-minded and able to cope with working alongside talented people from 16 different nationalities; A mix of an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment! We also expect you to be flexible and have an eagerness to learn, since it’s the greatest recipe to thrive in a startup environment. What else do you need to know? This job is based in Lisbon, although it is currently remote An internship contract with a duration of 6 months An internship grant + meal allowance will be provided An amazing experience within an international environment Required availability of 40 hours a week Does it sound like the job for you? Great! Please apply below and let us know why you believe you're the perfect fit for the role:) https://uniplacescareers.recruitee.com/o/customer-acquisition-intern-italian-speaker Note: Please send your CV in English

You don't need previous experience - We offer training ! Location - Home office in the area of Lisbon district Company: Travel agency and metasearch engine owned by Airbnb and accessible via website and mobile app. Their online service are growing dynamically. We are looking for French and English speaking employees for our team in Lisbon to support our customers (social media chat, emails and sometimes calls) Project startsb'/xc2/xa0' 15.11.2023 ! Your tasks: Help the clients: booking, doubts, upgrades and resheduling and last minute requests If needed, call to the hotels explaining the client demands Assist customers and hotel partners via phone regarding customer bookings and customer demands Our Expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (C1/C2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment and work in home office: Monday to Sunday 7.00 a.m. to 23.00 p.m (40h per week) Permanent contract with 3 months of trial period Online hiring process Competetive salary and bonus system: 890b'/xe2/x82/xac' gross x 14 months up to 100b'/xe2/x82/xac' performance bonus/month + Complexity bonus 30b'/xe2/x82/xac'/month meal allowance 23b'/xe2/x82/xac' NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment Send your CV by email paco@proreruter.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You come with:   Ability to learn quickly. Pro-active, self-starter and ambitious;  C1 – C2 level of English;  Easily adaptable to new circumstances, technologies, and procedures;  Well-organized and able to handle administrative tasks efficiently;  At least 6 months experience in managing a team in a fast-paced environment (preferably in BPO industry);  Ready to work on a shift rotating schedule including the weekends and national holidays.  Your day in Conectys:  You will consult for the Client(s) in the start-up phase of projects by performing a study of the needs and by delivering implementation reports;  You will manage day to day operational interactions with the client;  You will coordinate day-to-day activities to meet or exceed Service Level Agreements;  You will report on the overall performance of the team and suggest possible areas of improvement;  You will manage staff schedules, staff recruitment, training, performance evaluation, monitoring;  You will define and organize processes and use of tools;  You will define and manage the tasks, roles, and responsibilities of the customer teams.  We have for you:  Working on an international project;  Base Salary + performance bonus + Health insurance +  Meal Allowance + Laptop;  No need to worry with “back to the office date” it won’t be that soon;  Recurrent Training Sessions;  Young & multicultural environment;  Fast-growing company with international career opportunities;  Innovative HR culture with dedicated HRBP.   

Estamos à procura de um/uma Customer Functional Analyst com uma grande capacidade de análise e pensamento crítico.   Irás integrar a nossa Support Team, que pertence à Service Unit, a unidade responsável pelo contacto com a rede de Parceiros PHC e pelo crescimento de know-how no software PHC. Esta equipa adora pessoas orientadas para a solução, tendo sempre em conta as necessidades dos nossos Parceiros e dos Utilizadores do Software PHC.   Responsabilidades Prestar esclarecimentos à nossa rede de Parceiros Reportar sugestões de melhoria referentes às soluções PHC E se és um comunicador nato, que cria relações, este é o local certo, porque estabelecemos fortes relações com a nossa rede de Parceiros   Requisitos Conhecimentos consolidados na área de Gestão (preferencial) Experiência de mínimo de 2 anos Gosto pela área tecnológica   Não deixes que a síndrome de impostor te impeça de concorreres ao teu trabalho de sonho. Se não cumpres todos os requisitos, mas achas que tens o que é preciso para te juntares à equipa, candidata-te e explica-nos porquê.   Candidata-te através do link: https://bit.ly/3eMerEd   Sobre a PHC Software Somos a PHC Software. Também conhecidos por criadores de software espetacular que acelera o negócio das empresas. E tudo começa em better management for happier people, porque trabalhar na PHC é participar na sua criação e a responsabilidade também é tua, já que foram as pessoas da PHC que criaram aquela que é hoje uma empresa líder no desenvolvimento de software de gestão: uma empresa global, presente em três continentes, com mais de 159.000 utilizadores em todo o mundo. Se ainda te questionas sobre se este é sítio certo para ti, lembra-te que tudo na vida é uma atitude, e a nossa é baseada em três ideias fundamentais: Adapt & Grow, Cool But Pro e Make an Impact. Se também é a tua, de que estás à espera?   Observações: Todas as candidaturas serão tratadas com confidencialidade ao abrigo da Lei de Proteção de Dados. Somente serão consideradas as candidaturas que reúnam o perfil solicitado. Todas as restantes ficarão em base de dados para futuras solicitações.

Estamos à procura de um/uma Customer Support Coordinator, dinâmico, proativo, que mobilize a equipa para encontrar as melhores soluções e alternativas para garantir a satisfação dos nossos clientes.   Irás liderar a nossa Support Team, que pertence à Service Unit, a unidade responsável pelo contacto com a rede de Parceiros PHC e pelo crescimento de know-how no software PHC. Somos uma equipa que pensa de forma crítica e está sempre disponível para encontrar as melhores soluções, tendo sempre em conta as necessidades dos nossos Parceiros e dos Utilizadores do Software PHC.   Responsabilidades Coordenar a equipa, fazendo o planeamento, gestão de objetivos, budget e desenvolvimento dos colaboradores Gerir prioridades e tomada de decisão Envolver as equipas internas em encontrar as soluções mais eficazes, em articulação com o cliente Elaborar reports dos níveis de serviço, com o objetivo de melhoria contínua das soluções e serviço PHC   Requisitos Formação académica na área de gestão, contabilidade ou tecnologias de informação Experiência e motivação na liderança de equipas Experiência na gestão e contacto com cliente Atitude proativa, capacidade de comunicação e resiliência Conhecimentos de espanhol (preferencial)     Não deixes que a síndrome de impostor te impeça de concorreres ao teu trabalho de sonho. Se não cumpres todos os requisitos, mas achas que tens o que é preciso para te juntares à equipa, envia-nos na mesma um email e explica-nos porque devemos considerar a tua candidatura.   Candidata-te através do link: https://bit.ly/3oO1LTV   Sobre a PHC Software Somos a PHC Software. Também conhecidos por criadores de software espetacular que acelera o negócio das empresas. E tudo começa em better management for happier people, porque trabalhar na PHC é participar na sua criação e a responsabilidade também é tua, já que foram as pessoas da PHC que criaram aquela que é hoje uma empresa líder no desenvolvimento de software de gestão: uma empresa global, presente em três continentes, com mais de 159.000 utilizadores em todo o mundo. Se ainda te questionas sobre se este é sítio certo para ti, lembra-te que tudo na vida é uma atitude, e a nossa é baseada em três ideias fundamentais: Adapt & Grow, Cool But Pro e Make an Impact. Se também é a tua, de que estás à espera?   Observações: Todas as candidaturas serão tratadas com confidencialidade ao abrigo da Lei de Proteção de Dados. Somente serão consideradas as candidaturas que reúnam o perfil solicitado. Todas as restantes ficarão em base de dados para futuras solicitações.  

Estamos à procura de um/uma Customer Functional Analyst com uma grande capacidade de análise e pensamento crítico.   Irás integrar a nossa Support Team, que pertence à Service Unit, a unidade responsável pelo contacto com a rede de Parceiros PHC e pelo crescimento de know-how no software PHC. Esta equipa adora pessoas orientadas para a solução, tendo sempre em conta as necessidades dos nossos Parceiros e dos Utilizadores do Software PHC.   Responsabilidades Prestar esclarecimentos à nossa rede de Parceiros Reportar sugestões de melhoria referentes às soluções PHC E se és um comunicador nato, que cria relações, este é o local certo, porque estabelecemos fortes relações com a nossa rede de Parceiros   Requisitos Conhecimentos de VB.net, HTML5, CSS, JQuery e JavaScript Conhecimentos de Microsoft SQL Server Capacidade de análise para soluções de software Gosto pelo contacto com o cliente (interno e externo)   Não deixes que a síndrome de impostor te impeça de concorreres ao teu trabalho de sonho. Se não cumpres todos os requisitos, mas achas que tens o que é preciso para te juntares à equipa, candidata-te e explica-nos porquê.   Candidata-te através do link: https://bit.ly/3eMerEd   Sobre a PHC Software Somos a PHC Software. Também conhecidos por criadores de software espetacular que acelera o negócio das empresas. E tudo começa em better management for happier people, porque trabalhar na PHC é participar na sua criação e a responsabilidade também é tua, já que foram as pessoas da PHC que criaram aquela que é hoje uma empresa líder no desenvolvimento de software de gestão: uma empresa global, presente em três continentes, com mais de 159.000 utilizadores em todo o mundo. Se ainda te questionas sobre se este é sítio certo para ti, lembra-te que tudo na vida é uma atitude, e a nossa é baseada em três ideias fundamentais: Adapt & Grow, Cool But Pro e Make an Impact. Se também é a tua, de que estás à espera?   Observações: Todas as candidaturas serão tratadas com confidencialidade ao abrigo da Lei de Proteção de Dados. Somente serão consideradas as candidaturas que reúnam o perfil solicitado. Todas as restantes ficarão em base de dados para futuras solicitações.

Estamos à procura de um Customer Functional Analyst com uma grande capacidade de análise e pensamento crítico.   Irás integrar a nossa Support Team, que pertence à Service Unit, a unidade responsável pelo contacto com a rede de Parceiros PHC e pelo crescimento de know-how no software PHC. Esta equipa adora pessoas orientadas para a solução, tendo sempre em conta as necessidades dos nossos Parceiros e dos Utilizadores do Software PHC.   Responsabilidades Prestar esclarecimentos à nossa rede de Parceiros Reportar sugestões de melhoria referentes às soluções PHC E se és um comunicador nato, que cria relações, este é o local certo, porque estabelecemos fortes relações com a nossa rede de Parceiros   Requisitos Conhecimentos de VB.net, HTML5, CSS, JQuery e JavaScript Conhecimentos de Microsoft SQL Server Capacidade de análise para soluções de software Gosto pelo contacto com o cliente (interno e externo)   Não deixes que a síndrome de impostor te impeça de concorreres ao teu trabalho de sonho. Se não cumpres todos os requisitos, mas achas que tens o que é preciso para te juntares à equipa, candidata-te e explica-nos porquê.   Candidata-te através do link: https://bit.ly/3eMerEd   Sobre a PHC Software Somos a PHC Software. Também conhecidos por criadores de software espetacular que acelera o negócio das empresas. E tudo começa em better management for happier people, porque trabalhar na PHC é participar na sua criação e a responsabilidade também é tua, já que foram as pessoas da PHC que criaram aquela que é hoje uma empresa líder no desenvolvimento de software de gestão: uma empresa global, presente em três continentes, com mais de 159.000 utilizadores em todo o mundo. Se ainda te questionas sobre se este é sítio certo para ti, lembra-te que tudo na vida é uma atitude, e a nossa é baseada em três ideias fundamentais: Adapt & Grow, Cool But Pro e Make an Impact. Se também é a tua, de que estás à espera?   Observações: Todas as candidaturas serão tratadas com confidencialidade ao abrigo da Lei de Proteção de Dados. Somente serão consideradas as candidaturas que reúnam o perfil solicitado. Todas as restantes ficarão em base de dados para futuras solicitações.  

Estamos à procura de um Customer Support Coordinator, dinâmico, proativo, que mobilize a equipa para encontrar as melhores soluções e alternativas para garantir a satisfação dos nossos clientes.   Irás liderar a nossa Support Team, que pertence à Service Unit, a unidade responsável pelo contacto com a rede de Parceiros PHC e pelo crescimento de know-how no software PHC. Somos uma equipa que pensa de forma crítica e está sempre disponível para encontrar as melhores soluções, tendo sempre em conta as necessidades dos nossos Parceiros e dos Utilizadores do Software PHC.   Responsabilidades Coordenar a equipa, fazendo o planeamento, gestão de objetivos, budget e desenvolvimento dos colaboradores Gerir prioridades e tomada de decisão Envolver as equipas internas em encontrar as soluções mais eficazes, em articulação com o cliente Elaborar reports dos níveis de serviço, com o objetivo de melhoria contínua das soluções e serviço PHC   Requisitos Formação académica na área de gestão, contabilidade ou tecnologias de informação Experiência e motivação na liderança de equipas Experiência na gestão e contacto com cliente Atitude proativa, capacidade de comunicação e resiliência Conhecimentos de espanhol (preferencial)     Não deixes que a síndrome de impostor te impeça de concorreres ao teu trabalho de sonho. Se não cumpres todos os requisitos, mas achas que tens o que é preciso para te juntares à equipa, envia-nos na mesma um email e explica-nos porque devemos considerar a tua candidatura.   Candidata-te através do link: https://bit.ly/3oO1LTV   Sobre a PHC Software Somos a PHC Software. Também conhecidos por criadores de software espetacular que acelera o negócio das empresas. E tudo começa em better management for happier people, porque trabalhar na PHC é participar na sua criação e a responsabilidade também é tua, já que foram as pessoas da PHC que criaram aquela que é hoje uma empresa líder no desenvolvimento de software de gestão: uma empresa global, presente em três continentes, com mais de 159.000 utilizadores em todo o mundo. Se ainda te questionas sobre se este é sítio certo para ti, lembra-te que tudo na vida é uma atitude, e a nossa é baseada em três ideias fundamentais: Adapt & Grow, Cool But Pro e Make an Impact. Se também é a tua, de que estás à espera?   Observações: Todas as candidaturas serão tratadas com confidencialidade ao abrigo da Lei de Proteção de Dados. Somente serão consideradas as candidaturas que reúnam o perfil solicitado. Todas as restantes ficarão em base de dados para futuras solicitações.

Estamos à procura de um Customer Functional Analyst com uma grande capacidade de análise e pensamento crítico.   Irás integrar a nossa Support Team, que pertence à Service Unit, a unidade responsável pelo contacto com a rede de Parceiros PHC e pelo crescimento de know-how no software PHC. Esta equipa adora pessoas orientadas para a solução, tendo sempre em conta as necessidades dos nossos Parceiros e dos Utilizadores do Software PHC.   Responsabilidades Prestar esclarecimentos à nossa rede de Parceiros Reportar sugestões de melhoria referentes às soluções PHC E se és um comunicador nato, que cria relações, este é o local certo, porque estabelecemos fortes relações com a nossa rede de Parceiros   Requisitos Conhecimentos de VB.net, HTML5, CSS, JQuery e JavaScript Conhecimentos de Microsoft SQL Server Capacidade de análise para soluções de software Gosto pelo contacto com o cliente (interno e externo)   Candidata-te através do link: https://bit.ly/3eMerEd   Sobre a PHC Software Somos a PHC Software. Também conhecidos por criadores de software espetacular que acelera o negócio das empresas. E tudo começa em better management for happier people, porque trabalhar na PHC é participar na sua criação e a responsabilidade também é tua, já que foram as pessoas da PHC que criaram aquela que é hoje uma empresa líder no desenvolvimento de software de gestão: uma empresa global, presente em três continentes, com mais de 159.000 utilizadores em todo o mundo. Se ainda te questionas sobre se este é sítio certo para ti, lembra-te que tudo na vida é uma atitude, e a nossa é baseada em três ideias fundamentais: Adapt & Grow, Cool But Pro e Make an Impact. Se também é a tua, de que estás à espera?   Observações: Todas as candidaturas serão tratadas com confidencialidade ao abrigo da Lei de Proteção de Dados. Somente serão consideradas as candidaturas que reúnam o perfil solicitado. Todas as restantes ficarão em base de dados para futuras solicitações.

You don't need previous experience - We offer training ! Location: Home office (temporarily) in the area of Lisbon district Office - Oeiras (Lisbon) Company: Fressnapf - German pet store chain, which offers a wide selection of pet products. Their online service are growing dynamically. We are looking for French and English speaking employees for our team in Lisbon to support our customers (social media chat and emails) Project starts 07.09.2022 ! Your tasks:                                                                     Provide customer support via phone and email; Prepare, maintain, and review purchasing files Confer with customers by email or chat to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints. Our Expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2)) You are living in Lisbon or ready to move there You like interacting with people We offer:             Full time employment: Monday to Friday  – 7am to 7pm (40h per week) 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 890€ gross x 14 months up to 100€ performance bonus/month + signing bonus: 2000€ gross (additional 500€ paid after 3, 6, 9 and 12 months) meal allowance 23€ NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment   Send your CV by email office@pacorecruitment.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Home office (temporarily) in the area of Lisbon district Office - Oeiras (Lisbon) Company: Fressnapf - German pet store chain, which offers a wide selection of pet products. Their online service are growing dynamically. We are looking for French and English speaking employees for our team in Lisbon to support our customers (social media chat and emails) Project starts 07.09.2022 ! Your tasks:                                                                     Provide customer support via phone and email; Prepare, maintain, and review purchasing files Confer with customers by email or chat to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints. Our Expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2) You are living in Lisbon or ready to move there You like interacting with people We offer:             Full time employment: Monday to Friday  – 7am to 7pm (40h per week) 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 890€ gross x 14 months up to 100€ performance bonus/month + signing bonus: 2000€ gross (additional 500€ paid after 3, 6, 9 and 12 months) meal allowance 23€ NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment   We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

As a customer service specialist in this project, your daily responsibilities will include: Manage hosts and guests queries Being able to present the best available solutions taking advantage of a community marketplace with millions of users Join a specialized and open-mind team that offers support through written communication and phone Meet and exceed our service quality goals, compliance regulations and productivity targets Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback Must speak English Benefits: Meal Allowance Bonus of up to €120 after 4 months Health insurance after 6 months. Send your CV in English to tdalloz22@gmail.com

As a customer service specialist in this project, your daily responsibilities will include: Manage hosts and guests queries Being able to present the best available solutions taking advantage of a community marketplace with millions of users Join a specialized and open-mind team that offers support through written communication and phone Meet and exceed our service quality goals, compliance regulations and productivity targets Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback Benefits: Meal Allowance Bonus of up to €120 after 4 months Health insurance after 6 months. Send your CV in English to tdalloz22@gmail.com

As a customer service specialist in this project, your daily responsibilities will include: Manage hosts and guests queries Being able to present the best available solutions taking advantage of a community marketplace with millions of users Join a specialized and open-mind team that offers support through written communication and phone Meet and exceed our service quality goals, compliance regulations and productivity targets Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback Languages needed: French, German, Italian, Spanish, Dutch, Finnish, Greek, Arabic, Danish, Japanese, Norwegian, Polish, Russian, Swedish Meal Allowance Bonus of up to €120 after 4 months Health insurance after 6 months. Send your CV in English to tdalloz22@gmail.com