Digital transformation development

Who are we? We are a digital marketing agency based in Lisbon, specialized in web marketing. As part of our growth, we are looking for several talents to build our team. Within the scope of our activity with our international customers - publishers in the entertainment area - and to face new challenges of expansion, digital transformation, development of new innovative business models, we are looking for a  Digital Production Assistant. Our goal: performance! Mission: Your mission, if you accept it, will be to publish various types of digital content for our clients (emailing campaigns, recruitment campaigns, free content, etc.) while ensuring the quality of the output. You will be expected to respect deadlines, be responsive and ensure the quality of the content in its entirety.  Concretely, this means:  entering the content provided in the various platforms (WordPress, Drupal, Adobe, Mautic, etc.) respecting the client's brief and bringing your expert eye to the visual rendering test before putting into production or delivery ensure the quality of the work provided to the client respect the deadlines Your profile: a university education 2 years of experience in content management on the Internet (sites, blogs, acquisition emails, loyalty emails: all this has no secrets for you!) a good command of web technologies in general you are an expert in content management systems a good knowledge of the technical environment of content integration (websites, social networks, mobile platforms: it's all seen and known for you!) you must be rigorous (but not too serious), have great organizational skills (and not only for afterworks!), be reactive, have great autonomy, and have a strong capacity to adapt you know how to manage priorities and like to work in a team (unity creates strength!) ability to interact with various teams (and you like that!) knowledge of Drupal, WordPress (nice to have) knowledge of HTML, CSS (it gets tougher...) Smartfocus and Adobe/Neolane, do you know them? That's a real plus!... also if you have notions of webdesign and responsive design of course, you are perfectly at ease in English (of course, we speak digital) if you speak Portuguese, that's the icing on the cake! Our deal : a unique opportunity to participate in the growth of a company (with lots of nice people!) on international markets, in a sector offering infinite perspectives (and even beyond!) a very "start-up" spirit, but above all relaxed and creative, a modern and pleasant environment. a working atmosphere where the human is valued to remain professional while being cool (yes, if it is possible, you may see how…) Type of contract: permanent contract, full time. Starting date: the sooner, the better. Annual salary: let's talk about it!   Do you recognize yourself in this profile? Do you want to invest yourself in the development of our company? Then it's time to contact us! Send us your application (cover letter, CV with recent photo) by email to: drh@logdirect.net

Who are we? We are a digital marketing agency based in Lisbon, specialized in web marketing. As part of our growth, we are looking for several talents to build our team. Immersed in the heart of our activity for our international clients, publishing houses in the field of entertainment, and to face new challenges of expansion, digital transformation and development of new innovative business models, your mission as a Digital Marketing Specialist will consist in driving the cross-channel marketing strategy of a portfolio of clients. Your mission will revolve around the following axes: Mission 1 - Brand strategy Preparation, implementation, testing, deployment, and monitoring the performances of web loyalty campaigns for different brands according to the established strategy and the schedule defined in collaboration with the agency's clients; Targeting, programming, and monitoring of emailing deliverability and performance (and cross-channel extensions); Coordination of various professions: copywriting, DTP, translation, publication, IT, etc... Mission 2 - Marketing strategy Continuous improvement of performances through comparative testing processes by your own initiative or on behalf of the Marketing team; Reporting to the brand referent and to the Marketing Department (KPIs, deliverability, ROI, activity report); Conducting cross-functional marketing projects for different brands and contributing to the optimization of the acquisition and loyalty strategy. Beyond the technical expertise, you especially have DESIRE! Desire to discover, innovate, succeed, contribute to the success of the agency by bringing your energy and enthusiasm. Must have: You have a strong digital culture; You have a university or college education in digital marketing, preferably with a master /MBA; You are fluent in English and Portuguese; You have B to C marketing experience; You understand and take ownership of business issues very quickly; You are agile, autonomous and results oriented; You are comfortable with understanding and processing data through Excel (Pivot Tables) Power BI – Google Analytics; You master email marketing tool like Adobe Campaign - Actito – Salesforce - and are comfortable with building elaborate campaign workflows; You have already worked with and are comfortable with testing tool like Adobe Target – AB Tasty – Convertize or Google Optimize; You have worked on current CMS like Wordpress or Drupal You are synthetical and know how to put forward the essential information for decision making. Nice to have: Knowledge of acquisition techniques (Affiliation - SEA); You are comfortable with direct marketing techniques; You have a good understanding of French - major plus for your application. If you recognize yourself in this profile and are interested in the position we offer, send us your application (cover letter, CV with recent photograph)

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. What You’ll Do In this customer-oriented role, as Business Development Specialist you will interact with existing customers via different channels, including phone, video, and e-mail. Equipped with opportunity data and aware of local business culture you will drive on-time renewals for assigned portfolio of products and service contracts across small customer segments. You will focus on minimizing the risk of contract churn by creating awareness of the importance of the support services and licensed digital products as well as by reaching out to customers who cannot be engaged digitally due to a lack of active contact details. You will bring a positive attitude, persistence, and strong communication skills to find a straight path to relevant customers’ representatives and build reliable advisory relationships to secure their renewals. We are looking for Proficient in Additional languages optional: German, French, Italian, Spanish. Developed communication skills and flexibility to talk with business and technical Developed self-confidence and influencing Basic analytical skills to understand complex data sets, produce summaries and customer-focused Willingness to continuous learning, team-oriented attitude, and dynamic approach to Good understanding and aptitude for Interests in communication technology, digital security, SaaS business would be Customer service, sales, or customer research experience would be Apply here https://bit.ly/3vxzbbs or send an email to [email protected]

BRANDING Desenvolvemos com criatividade a identidade corporativa da sua marca, de acordo com os valores pelos quais a mesma se firma. GESTÃO DE REDES SOCIAIS Criamos conteúdo e gerimos redes sociais, mantendo uma imagem ativa e sobretudo cuidada. CONSULTORIA DE MARKETING Analisamos a sua presença online e delineamos estratégias para potenciar o posicionamento da sua marca. WEB DEVELOPMENT Construímos websites responsivos, com design adaptado a todos os dispositivos móveis. EDIÇÃO DE VÍDEO Registamos cada ínfimo detalhe, proporcionando momentos visuais verdadeiramente impactantes.

Who are we?   We are a digital marketing agency based in Geneva. As part of our growth and the recent opening of a branch in Lisbon - PLATINUM BOX - we are looking for several talents to build our local team.   Within the scope of our activity with our international customers - publishers in the entertainment area - and to face new challenges of expansion, digital transformation, development of new innovative business models, we are looking for a Bilingual Customer Service Operator. Our goal: performance !   Mission: Interacting with customers by email to provide information in response to their requests  Undertake customer complaint’s handling and administration  Process refunds   Ensure that quality service is delivered  Develop and maintain strong relationship with customers  Work on customer satisfaction    Your profile:  You are perfectly fluent (mother tongue or bilingual) in English  and in  Portuguese and/or Spanish. If you are also fluent in another language, it will be considered as a plus; You are used to work with Microsoft Office Pack; You have a strong problem-solving mind and analytical spirit; You have excellent communication skills and you are customer’s satisfaction oriented   Type of contract: Full-time, effective employment contract/open-ended contract Remuneration to be defined according to the profile Position to be filled immediately   Job located in: Lisbon     Interested? Come on, join the team! We offer you a job in a multicultural environment and a pleasant team.   If you recognize yourself in this profile and are interested in the position we offer, send us your application (cover letter, CV with recent photograph) to the email: drh@logdirect.net

Who are we? We are a digital marketing agency based in Geneva. As part of our growth and the recent opening of a branch in Lisbon - PLATINUM BOX - we are looking for several talents to build our local team. Within the scope of our activity with our international customers - publishers in the entertainment area - and to face new challenges of expansion, digital transformation, development of new innovative business models, we are looking for a Bilingual Customer Service Operator. Our goal: performance ! Mission: * Interacting with customers by email to provide information in response to their requests * Undertake customer complaint’s handling and administration * Process refunds * Ensure that quality service is delivered * Develop and maintain strong relationship with customers * Work on customer satisfaction Your profile: * You are perfectly fluent (mother tongue or bilingual) in English and in Portuguese and/or Spanish. If you are also fluent in another language, it will be considered as a plus; * You are used to work with Microsoft Office Pack; * You have a strong problem-solving mind and analytical spirit; * You have excellent communication skills and you are customer’s satisfaction oriented Type of contract: * Full-time, effective employment contract/open-ended contract * Remuneration to be defined according to the profile * Position to be filled immediately Job located in: Lisbon Interested? Come on, join the team! We offer you a job in a multicultural environment and a pleasant team. If you recognize yourself in this profile and are interested in the position we offer, send us your application (cover letter, CV with recent photograph) to the email: [email protected]

Who are we? We are a digital marketing agency based in Lisbon, specialized in web marketing. As part of our growth, we are looking for several talents to build our team. Immersed in the heart of our activity for our international clients, publishing houses in the field of entertainment, and to face new challenges of expansion, digital transformation and development of new innovative business models, our SEA division is looking for a talent - as an SEA Account Manager, you will be in charge of a client’s portfolio with the aim of satisfying them.   Your mission: Design and deploy successful lead generation campaigns with an international dimension, both in Search and Display (mainly Google Ads, Facebook Ads, Native ads, Bing, any other identified lever, etc.); Daily monitoring and optimization of campaigns; Analysis of overall performance, proposal of recommendations and action plans; Preparation and updating of activity reports for the client and the management of the agency; Collaborate with the other poles for the creation of new advertisements, banners, videos… Collaborate with the Marketing and Technical department to optimize ergonomics for the benefit of the generation of qualified leads; Macro follow-up of your customers: technical evolution, follow-up of general kpi, analysis etc… Management of acquisition-oriented projects; Ensure regular monitoring to find new development paths.   To accompany you in these exciting missions, you will benefit from: large budgets for your campaigns and the ability to test and compare a large number of features; a privileged relationship with our dedicated specialists at Google; meetings with the world's leading search marketing experts at trade fairs such as SMX (London, Seattle, etc.) and during visits to Google (Dublin, Paris); a team that will support you in your skills development.                Must have: at least, 4/5 years’ experience in operational management of Google Ads campaigns (Search & Display; Google Ads certification is an asset; A good/very good command of Excel; A good knowledge of Google Analytics / Google Tag Manager; A strong sense of analysis and good statistical reading; Fluent in French and good level of English; Proactive and source of proposals; Skills for collaborative work and a good team spirit.   If you recognize yourself in this profile and are interested in the position we offer, send us your application in English or French (cover letter, CV with recent photograph) to the email: drh@logdirect.net

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As a Talent Acquisition Specialist you will be part of the HR team in Porto office. You will be able to use your capability to find and evaluate the skills of candidates, using efficient sourcing strategies and technical evaluation methods, to allow the attraction and successful hire of the best people to the right roles. As part of the HR team, you will also contribute to the continuous improvement of our processes and be part of a strong employee experience plan. You will also be a key member on spreading our company values and culture.   MAIN RESPONSIBILITIES - Establish an amazing candidate experience during the application process based on empathy and trust; - Be able to engage candidates; - Elaborate and post job advertisements on internal and external platforms; - Screen matching candidate profiles; - Conduct interviews to assess relevant knowledge, skills, experience, etc; - Manage the offer process and conduct background checks; - Create and run reports and databases; - Identify and address potential improvements; - Foster the relationship with hiring managers to validate information and create the best strategy of recruitment.   EXPERIENCE REQUIREMENTS - Degree in HR, Management, Social Sciences or similar area; - Proven professional experience within Recruitment of 2+ years, preferably in the IT field; - Knowledge in employee assessments and evaluation of technical capabilities; - Knowledge of recruitment methods; - Deep understanding of efficient sourcing plans; - Autonomy and ability to work independently; - Strong organization and communication skills; - Positive can-do attitude; - Very good language skills in French and English; - Good IT skills such as MS-Office.   OFFER - Competitive compensation; - Continuous training and professional development; - Health insurance; - Good team spirit and collaborative environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

digitalSTROM is more than a product: We regard ourselves as a company that is actively shaping digital transformation in homes. And we are doing this to bring its users clear added values – and is reliably easy to utilize. To this end, we network interdisciplinary competencies, ideas, know-how, and visions that successfully move us forward together with our partners.   YOUR MISSION  As an iOS developer, you will collaborate with internal teams to develop functional iOS applications. Support the entire application lifecycle (concept, design, test, release, and support). Produce fully functional mobile applications written with clean code. Gather specific requirements and suggest solutions. Design interfaces to improve user experience. Write unit and UI tests to identify malfunctions. Troubleshoot and debug to optimize performance. Ensure new and legacy applications meet quality standards.   YOUR PROFILE You have an educational background (Bachelor) in Computer Engineering/Sciences. A complementary training in iOS app development is a strong must. +3 years of developing native mobile applications for iOS with Swift and Objective-C including: Developing reusable components via custom views, frameworks, or cocoapods. Communication with JSON services (API). Automated UI and Unit Testing. Performance profiling for proper use of disk space, memory and battery life with XCode and Instruments. Solid foundations with GCD for asynchronous and parallel programming. Good knowledge in sockets and TCP/IP protocols is a plus. Fluent in spoken and written English, French is a plus. You can work both autonomously and in a team environment. You have a can-do attitude and solution-driven; you are proactive and passionate about smart devices and gadgets.   WHAT WE OFFER Great independence in a pleasant and international/multicultural working environment. Ambitious projects with a solution-oriented approach. A chance to be part of the development of a dynamic company, recognized by the Financial Times to be one of the fastest growing European companies. A modern and dynamic workspace, with collaboration spaces, and much more to discover (free coffee and fruits as well)!   Are you ready to take up this challenge? Then, send us your application: jobs@digitalstrom.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?     JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department. MAIN RESPONSIBILITIES In this context, you will have as main missions: - Supervision of all technical platforms and client’s applications; - Management of technical events or incidents; - Perform technical operating procedures; - Prepare operating reports; - Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Prerequisites: background experience with Windows and Linux OS, and basic notions of computer databases (including networks); - ITIL V3 Foundation Certification would be a plus; - Ability to work in a team, be autonomous and able to respect instructions and procedures; - Communication and analytical skills would be a plus; - Good level of French and English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!     Ready to join us the challenge of digital transformation of prestigious clients?     JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a daytime shifts (5am - 9pm). This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.   MAIN RESPONSIBILITIES In this context, you will have as main missions: > Supervision of all technical platforms and client’s applications; > Management of technical events or incidents; > Perform technical operating procedures; > Prepare operating reports; > Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS > Degree in Software Engineering, Information Technology, Mathematics or similar; > Prerequisites: background experience with Windows and Linux OS, and basic notions of computer d atabases (including networks); > ITIL V3 Foundation Certification would be a plus; > Ability to work in a team, be autonomous and able to respect instructions and procedures; > Communication and analytical skills would be a plus; > Good level of French and English would be a plus. Basic level is mandatory.   OFFER > Attractive wages and benefits; > Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on shifts (9pm - 5am), who ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION The Application Production Technician is in charge and responsible for any application roll-out, patch or release upgrade on the operational Cloud environments.   MAIN RESPONSIBILITIES - Set and deploy applications registered in Generix Service Catalog, according to the existing processes; - Update and guarantee a continuous follow up of change requests with customers and partners; - Implement change management acts according to existing and documented standards defined in the company; - Be responsible and assure a quality control and risk assessment before implementation; - Ensure a post-implementation review with the customer and partners; - Produce activity reports for the team manager on daily basis.   EXPERIENCE REQUIREMENTS - Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus; - Experience in the contact and resolution of the requests made by the customer and partners; - Knowledge of Linux or Windows operating systems; - Knowledge of protocols: HTTP, FTP, SFTP, etc; - Fluency in French and English (speaking and writing) is required; - Knowledge of PostgreSQL would be a plus; - Knowledge of EDI would be a plus.   PERSONAL SKILLS - Collaborative attitude and proactive mindset; - Curious, open mindedness, ability to adapt and not afraid to leave the comfort zone; - Excellent communication and interpersonal skills; - Ability to prioritize customer requests on daily basis; - Expertise problem solving skills; - Willing to collaborate and strengthen the relationship between the teams.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.   MAIN RESPONSIBILITIES In this context, you will have as main missions: - Supervision of all technical platforms and client’s applications; - Management of technical events or incidents; - Perform technical operating procedures; - Prepare operating reports; - Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Prerequisites: background experience with Windows and Linux OS, and basic notions of computer databases (including networks); - ITIL V3 Foundation Certification would be a plus; - Ability to work in a team, be autonomous and able to respect instructions and procedures; - Communication and analytical skills would be a plus; - Good level of French and English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com