Empathy written

Our Portugal-based Consumer Experience team’s vision is to provide the most engaging insurance shopping experience and make Lovys the de-facto choice for anyone, for anything related to property and casualty insurance.  What You’ll Do  Product Strategy and Direction: Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the product strategy in this area. Build deep understanding and empathy of our customers, why they come to Lovys and their journey from before signing up to becoming a regular customer Roadmap Planning: Manage a cross-functional team including engineering, design, insurance and data science to build a compelling product roadmap, and facilitate the execution of that roadmap to ship impactful product features that delight our customers and help them get immense value from Lovys. Use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs. Requirements Definition: Develop comprehensive product plans, incorporating business requirements and roll out plans. Effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.  Product Roll-out & Feedback Iteration: Create and execute go-to-market plans for new features. Monitor key performance metrics to ensure optimum performance and identify improvement opportunities.Continuously gather insights from user feedback, experiments,research, and analysis to iterate on that roadmap and ship better and better products.  REQUIREMENTS You are A customer-obsessed product leader who is passionate about Lovys and our mission  You have a great track record of collaborating with cross-functional teams to take ambiguous problems and create a winning path forward for your team to shipping great consumer products  You have experience launching consumer products.  Have a creative and entrepreneurial spirit, are a self-starter and a strong analytical thinker  You have excellent design aesthetic and ability to drive innovation across multiple surfaces, inspiring the team to build for the future.  You have strong written and verbal communication skills, and can collaborate with a large and varied group of stakeholders.  You have a high attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision  You have demonstrated technical proficiency and effectiveness working closely with engineers   Qualifications   5+ years of experience, with at least 3 years of product management in building consumer & technology products (eCommerce or B2C; SaaS products)  B.S in Computer Science, Engineering,HCI or related discipline; MBA preferred  Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely  Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, features  Team player who puts customers reputation above oneself Adaptable, flexible and influential change leader  Proven success record in balancing product strategy, engineering execution and market delivery  Superior analysis, problem-solving and negotiation skills  Self-starter with growth mindset  Excellent analytical, collaboration, verbal and written skills Understanding of online application development.  Some travel required (~ 2 times per month between our Paris HQ and Portugal Tech hub)  Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. Language(s): Required English| Nice to have French APPLY HERE:  https://landing.jobs/at/lovys/senior-product-owner-cust-experience?country=PT

Du sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich! Join our team as a skilled German Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits:   What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees   Join us as a German speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in German every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written German skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week including Saturdays availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Spreek je Nederlands en wil je je supertalent laten zien? Dan is dit de juiste baan voor jou!   Job description Join our team as a skilled Dutch Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees Join us as a Dutch speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Dutch every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Dutch skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Parli italiano e vuoi dimostrare il tuo super talento? Allora questo b'/xc3/xa8' il lavoro giusto per voi! b'/xc2/xa0' Eurofirms is a Human Resources company where people are the center of everything. We act on a framework of transparency, responsibility, and respect. Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies. b'/xc2/xa0' Job description Join our team as a skilled Italian b'/xc2/xa0'Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: b'/xc2/xa0' What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees b'/xc2/xa0' Join us as a Italian b'/xc2/xa0'speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Italian b'/xc2/xa0'every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto b'/xc2/xa0' Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Italian skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 06:00 and up to 19:00; b'/xc2/xa0' Eurofirms Trabalho Temporb'/xc3/xa1'rio Lda. Alvarb'/xc3/xa1' nb'/xc2/xba' 712/13 de 17 de Julho

We are looking for an experienced Product designer to join our team! If you have a passion for design at scale and an aptitude to lead in a collaborative environment, demonstrating empathy for our users, while balancing the vision and constraints of engineering, then this might be the role for you! At Sensei, we empower autonomous checkout for brick & mortar retailers with our computer vision system. Since launch, we are engaged with multiple retailers and are in the process of deploying our first Autonomous Stores across Europe.   What you'll be doing: Own and lead the end-to-end design process of our interfaces, applications and design system; Develop and maintain end-to-end design documentation (flow maps, mid-fidelity wireframes, style guides, prototypes, etc.); Create and maintain our design system and deliver visually designed screens that are consistent and cohesive; Partner closely with engineers as they build and ship solutions (provide assets and style guides to develop and support the team during development and QA); Create UX deliverables like User personas, journey maps, process flows, detailed wireframes, mockups, interactive prototypes, and UI designs that effectively communicate the product architecture, layout, and functionality to team members; Design and prototype multiple ideas quickly, and regularly connect with customers to validate product directions;   About you: Relevant experience in UX/UI Design; Usability and Accessibility mindset; Comfortable with prototyping tools; At ease with Adobe CS and best friends with Sketch/Figma; Knowledge of standards and best practices for IOS, Android and Web; Excellent level of spoken and written English; Strong prioritisation and project management skills, including timely and dedicated communication of timelines, status, and critical issues;   Benefits & Perks We put all of our employees at very high standards, and we want you to be thoroughly rewarded for that. We believe in providing the best environment to allow you to do your best work, and we currently offer the following: Amazing personal growth experience - The rare chance of having decision ownership and direct impact on the growth of a venture-backed startup; Remote and flexible working hours – as long as you get the work done; Ownership - This is the most exciting time to join Sensei, and you'll have direct input and influence on the direction we take; Motivating compensation – Competitive compensation package; Working with a motivated and talented team - A fun and supportive office environment working alongside some real experts; Impactful work – you'll have a rare opportunity to build a product literally used by millions of people across the world; A holiday allowance of 24 days per year; Top of the range equipment to help you do your job to the highest possible standard; Regular learning meetings as part of our growth-mindset culture; ‍ Apply by email to careers@sensei.tech - please put the job title in the subject of the email and write us why you are a fit to work at Sensei. Join us, and you'll have a meaningful role in the next evolution of the shopping experience.

Hey, you? b'/xc2/xa0' Yes, you! b'/xc2/xa0' Do you speak several languages? Are you fluent in French? Do you have good knowledge of English? You can be the person that we are looking for! b'/xc2/xa0' As a result of the incredible growth of our client, web'/xe2/x80/x99're looking for bilingual speakers to join us and one of the worldb'/xe2/x80/x99's biggest and most well-known brands. b'/xc2/xa0' At this job, you will: b'/xc2/xa0' Give customers a consistente path to a great experience! - Guarantee the best service to our customers according to Key Performance Indicator (KPI's); - Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; - Know the product/service and the client well; - Prepare complete and accurate work; - Participate in activities designed to improve customer satisfaction and business performance; - Offer additional products and/or services; - Forward calls to other team members when necessary; - Track, document and retrieve information in call tracking database; - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; - Increase customer loyalty by delivering a seamless experience. b'/xc2/xa0' And for a service that the customer won't forget, you need: b'/xc2/xa0' - Six months of relevant experience (prefered); - Strong computer navigation skills and PC knowledge (you donb'/xe2/x80/x99't need to be a pc nerd, donb'/xe2/x80/x99't worry); - Ability to effectively communicate, both written and verbally; - Attention to detail; - Skilled in multitasking including the ability to be flexible and adapt to changes quickly; - Tolerance for repetitive work in a fast-paced, high production work environment; - Ability to work as a team member, as well as independently; - Demonstrate empathy towards customers and colleagues; - Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (Itb'/xe2/x80/x99's not easy, but you can do it!); - Good interpersonal relationship; - Organization and responsability; - Good mood. b'/xc2/xa0' Itb'/xe2/x80/x99's not necessary more than this to do a great job! b'/xc2/xa0' Sob'/xe2/x80/xa6' What are you waiting for? Apply! You wonb'/xe2/x80/x99't regret it.