Flexibility shift work required

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking b'&' writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

Position:  We are currently seeking a highly motivated and skilled individual to join our team as a Work-from-Home Multilingual Customer Support Representative.  This is an exciting remote opportunity to work in a fast-paced and dynamic environment, assisting our diverse customer base with their inquiries and providing exceptional support in English, Spanish, and Portuguese. Responsibilities: -Respond to customer inquiries via various remote channels, including phone, email, and live chat. -Provide prompt and accurate solutions to customer issues and concerns. -Assist customers with product information, order placement, and technical troubleshooting. -Manage customer accounts, update relevant information, and process service requests. -Collaborate with internal teams to resolve complex customer problems and escalate issues when necessary. -Ensure customer satisfaction by delivering exceptional service and exceeding expectations. -Maintain a thorough knowledge of company products, policies, and procedures. Requirements: -Fluency in English, Spanish, and Portuguese (written and spoken) is essential. -Previous experience in a customer support or similar remote role is preferred. -Strong communication skills with the ability to explain technical concepts to non-technical customers. -Excellent problem-solving and analytical abilities. -Detail-oriented with the ability to multitask and prioritize tasks effectively. Access to a stable internet connection and a quiet workspace at home. Flexibility to work in shifts, including weekends and holidays, if required. A positive and customer-focused attitude. How to Apply: -Send an email to andre@kulturetalent.com and I will contact you for all the details!

Main responsibilities: - Handle all telephone calls in line with service standards and procedures; - Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests; - Provide relevant information to customers in order to improve customer service and loyalty; - Assist customers with their online bookings and other web enquiries; - Inform customers about web features and content; - Assist with internal support and training of new staff when required; - Participate in specific operational projects where required. What we are looking for: - Fluent in German (C1 level); - Fluent in English (B2 level); - Excellent verbal and written communication skills; - Very good knowledge of Microsoft Office package; - Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus. - Ability to organize and prioritize; - Flexibility to attend supplier training and/or education events; - Schedule flexibility. - Appropriate working environment and conditions at home (space with privacy to work 8h day without noise); - Fiber internet service (mandatory); What we offer: - Attractive base salary; - Career progression possibility; - Benefits. Starting on July

We are Plexus Tech, a technology company specializing in IT services and products, was founded on the talent and capabilities of our teams. A team of 2,500 professionals developing technology products and services that make life better for people, companies and institutions. Based on a model of proximity, speed and flexibility. Among our main international clients are practically all the companies on the Madrid stock exchange, but also some companies listed on the American stock exchanges, as well as large e-commerce companies, tour operators, airlines and financial entities. We are increasing our team to become part of an important International Telecommunications Operator. Do you accept the challenge to work with the market's leading technologies? Then join the Plexus Tech family! If you want to progress and face new challenges, this is the opportunity. Senior Cloud Identity Engineer will work together inside the cloud platform team on the development and improvement of the platforms in our Cloud and Kubernetes providers and in the analysis of new capabilities or functionalities that our consumers may require focused on secrets and identity management tools and governance. Working together with the rest of the platform teams and the product agile teams, providing them the automations and standardizations necessary to consume our services in a homogeneous and independent way. Our Cloud Identity Engineer specialist must have extensive experience in highly demanding architectures on cloud environments mainly AWS, secrets and identity management tools, automation experience, infrastructure as code, K8s platforms administration and small application development over k8s experience.   Job responsibilities: Technically evolve our Cloud platforms to provide the best product experience.  Evolution and maintenance of the K8s platform.  Design, maintain and improve the IAC modules that our clients will use.  Participate in the definition of new solutions and technological platforms.  Assist and advise product teams in far-reaching technological changes.  Identify possibilities for improvement and / or automation of internal processes.  Define and development of the identity management platform  Ensure the stability of the platform  Be part of the 24x7 guard team     Required knowledge:  Experience with cloud computing platforms AWS, container services.  Experience in IAC tools.   Expertise on Terraform.  Knowledge of security best practices in hardening and protecting cloud/on-prem environments, networks, servers, endpoints, applications, and databases.  Experience in configuration and deployment management tools. Especially Ansible  Understand and manage SSH key management creating platforms, policies and safes within HashiCorp Vault or secrets management.  Expertise with governance and managing secret standards and auto-rotation of keys/credentials are implemented and operating effectively.  Experience with monitoring/logging IAM services, including applications and systems, and resolve or escalation issues as and when required.  Expertise with IAM and secrets/key integration technologies and process flows for user lifecycle management.  Knowledge of development tools and continuous integration. Jenkins, Git  Deep knowledge of Cloud architecture and best practices.  Python application development knowledge  Experience in Linux systems administration  Fluent English   Desirable knowledge:  Technical reference and leadership abilities  Strong technical, logical, analytical and problem-solving skills  Team player with an agile mind-set  Able to work under pressure and with shifting priorities  What we offer: Integration in a solid company, recognised at i

Our client is looking to recruit a lawyer experienced in financial services and crypto-assets to join its fast-growing team. You will be working on regulatory matters falling within the scope of the European Union and Maltese legislative frameworks as well as have the opportunity to touch upon regulatory matters pertaining to other jurisdictions across other continents. Variety and novelty of work are one of the benefits for this role, as well as being exposed to some of the most prominent players in the industry. This is a brilliant opportunity to join a highly experienced and driven team, with ample flexibility and support to further one’s knowledge and professional development. The Job As a Legal Counsel, you will be: - Providing legal support and regulatory advice to clients, primarily in relation to crypto-assets, company law, investment services, financial institutions, capital markets and funds; - Drafting of legal opinions, including among others, classifying tokens/crypto-assets under various legal regimes; - Drafting and reviewing of agreements, policies, procedures or any other documents required by clients and/or our client. Communicating effectively with external parties, including local and foreign competent authorities and external consultants; - Assisting clients with licence applications, including drafting/ reviewing of business plans and liaising with competent authorities. - Keeping up to date with legislative and regulatory changes affecting the business, including the financial services and crypto-asset sectors. The Requirements: - A graduated lawyer* with at least three years’ worth of hands-on experience in investment services, financial institutions and/or capital markets and a keen interest in following the latest developments across such industries, particularly the crypto-asset industry; - Preference will be given to those candidates who also have additional experience or working knowledge in data protection and intellectual property law. - A strong grasp of company law, contract law, European Union law and financial services legislation; - Strong client relationship management skills, able to communicate effectively through various channels; - A personality driven by excellence with a high-standard service mentality when dealing with clients and thirdparties; - An ability to work in a fast-paced environment and remaining composed under pressure; and - Fluency in the English language, both spoken and written is a must.