Generation customer

Génération, une entreprise innovante, motivante, où il fait bon vivre ! Chez Génération, le développement repose sur la recherche constante de l'équilibre entre la satisfaction de nos clients, la qualité de vie de nos salariés et la performance de l’entreprise. Nous sommes convaincus que le bien-être individuel et collectif sont des moteurs d'efficacité. Le bien vivre ensemble au travail passe par le partage de valeurs fortes: sens du service, engagement, respect mutuel et esprit d'équipe. Portée par une forte croissance, Génération recrute des Conseillers Relation Client. Véritable spécialiste de la relation client, vous avez en charge le traitement des demandes des clients et vous êtes garant de leur satisfaction. Après une formation interne au métier et aux outils de gestion, vous serez en charge de : Réceptionner les appels entrants; Traiter par téléphone les actes de gestion, les demandes de renseignements et les réclamations; Comprendre les demandes des adhérents et trouver des solutions; Communiquer avec les adhérents de façon personnalisée; Utiliser des canaux de contact multiples avec les adhérents au gré des évolutions technologiques (chatbot notamment); Participer à l’amélioration de la qualité de service aux clients (travail sur les processus, analyse des réclamations…). Profil recherché: Votre niveau de français est C2. De formation supérieure, vous bénéficiez d'une première expérience réussie dans la relation client. La qualité de la relation client est au cœur de vos préoccupations et vous savez insuffler cet objectif à votre équipe. Autonome, doté d'un grand sens de l'organisation et particulièrement à l'aise avec les outils bureautiques (en particulier Word et Excel), vous êtes reconnu pour votre aisance relationnelle et votre esprit d’équipe. Dynamique, réactif et organisé, vous savez gérer les priorités et prendre des initiatives. Avantages contrat en CDI du lundi au vendredi salaire fixe mensuel évolutif la première année 7€ sur carte d’alimentation assurance santé d’entreprise sans carence dès le 1er jour horaires du lundi au vendredi avec flexibilité une demi-journée de récupération par mois visites médicales gratuites 2 fois par mois partenariats avec salles de sport, pharmacie, garde d'enfant... Devenez une clé du succès de Génération en apportant votre talent et votre dynamisme au service d’une société en pleine croissance, soucieuse de la qualité de vie et du bien-être de ses collaborateurs ! Découvrez l'entreprise et faites votre candidature en ligne sur generation.fr Rendez-vous sur nos pages Facebook"Génération Lisbonne", et LinkedIn "Génération SAS"

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer care specialist for a new generation of car rental across Europe: Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of renting cars. You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service. As a Customer Care Specialist with French, you will:  •Engage with customers to help and offer solutions by inbound calls and chat •Handle outbound tasks such as last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups •Demonstrate the ability to analyze information and solve problems •Work on continuous improvement for customer satisfaction We are looking for: •Native or proficient French (C2) •Fluency English (B2) •Previous customer-oriented environment experience is a plus •Excellent verbal and writing skills •Multitask, rigorous, autonomous, and resourceful •Analytical and positive mindset and a “sixth” sense for problems •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year)  •Meal allowance paid in voucher card (net) •Monthly Performance Bonus •Opportunities for career progression and possibilities for an international career Apply here ht

Sensei is a technology company launched in 2017, designing the most advanced and state-of-the-art store automation system. We are redefining the way retail works and built the only enterprise-class system ready for wide deployment across multiple existing stores. Trough AI-powered computer vision systems, sensor fusion and unique algorithms we offer the smoothest shopping experience, where customers grab what they want and leave! We are actively looking for a creative and highly driven Marketing Director to build and develop our fast-growing business and maximise profitability. What you'll be doing: Manage the annual marketing budget; Developing and driving the marketing priorities, strategies, goals, objectives and tactics for each region to reach sales goals and KPIs; Understanding our customer dynamics across segments, including grocery, oil & gas, convenience, FMCG, delivery services, etc; Identifying the right mix of marketing channels, activities and programmes to support the achievement of monthly and quarterly pipeline goals; Work collaboratively with sales to develop account-based marketing and product positioning strategies; Leading the execution of local marketing activity from digital to events and through direct and indirect channels; Forecasting, measuring and analysing the impact of the plan and campaigns on sales cycles; Optimize campaigns to increase conversion, reduce acquisition cost and increase ROI; Collaborate with the Product team to create and execute each product go-to-market presentations, business plan and strategy; Build our content strategy to tell our story in the most compelling way across our digital and physical presence and type/tone of our client outreach. About you: Fluent in business English, both written and verbally. French, Spanish, Portuguese or German language skills are a strong plus; Demonstrated experience driving growth;  Comfort working in a fast-paced environment, with a track record of taking on ambitious challenges; Experience in planning, executing and optimising B2B demand generation and enterprise marketing programs; Strong at business partnering. You identify, evaluate and onboard new partners. Ideally, these would provide incremental opportunities to our product portfolio and/or be structured to improve our bottom line; Ability to balance managing the big picture along with tactical, detailed execution; Strategic problem solver with the ability to diagnose and solve challenges leveraging data and testing; Experience in Tech, SAAS and retail is a plus; Open to relocate to Lisbon for a minimum of 1 year. Benefits & Perks We put all of our employees at very high standards, and we want you to be thoroughly rewarded for that. We believe in providing the best environment to allow you to do your best work, and we currently offer the following: Amazing personal growth experience - The rare chance of having decision ownership and direct impact on the growth of a venture-backed startup; Remote and flexible working hours – as long as you get the work done; Ownership - This is the most exciting time to join Sensei, and you'll have direct input and influence on the direction we take; Motivating compensation – Competitive compensation package; Working with a motivated and talented team - A fun and supportive office environment working alongside some real experts; Impactful work – you'll have a rare opportunity to build a product literally used by millions of people across the world; A holiday allowance of 24 days per year; Top of the range equipment to help you do your job to the highest possible standard; Regular learning meetings as part of our growth-mindset culture.‍ Does it sound like “the job” you’re looking for? Amazing! Apply then:) Link:https://sensei.teamtailor.com/jobs/1063031-marketing-director

Requirements: - 3+ years experience of relevant experience - Bachelor's Degree in related industry (Marketing, Business - Administrations, Sales Management, etc.) - An solid knowledge of IT solutions (Cloud based preferably although not mandatory) - Demonstrated ability as a Coach and Mentor. - Ability to quickly build rapport with senior sales reps and sales management. - Ability to navigate a complex sales environment and bridge conversations on different levels of the organization. - Excellent problem solving and communication skills. - Ability to organize work independently and meet agreed upon timelines. - Strong communication and presentation skills. - Strong sense of initiative and ability to act quickly and effectively. - Native language of Portuguese and fluent speaker of English. - Ideally experience in working with Telcos. - Good knowledge of Microsoft Azure/Office 365 or Amazon AWS - Located in the Lisbon area or willing to relocate to Lisbon. Responsibilities: - Coordinate, engage and work along with partner sales teams and provide sales support and coaching to develop and secure business opportunities until their closure. - You will work as part of the extended teams to drive revenue in all customer segments through the reseller. - You will provide sales & business development, training and marketing & event management services in connection with the Regional - Partner Management activities and will work closely with telco partners in the assigned area, therefore occasional business trips will be part of the role. - Lead demand generation activities in order to help the partner create a pipeline around their products. - Support telco partners in business development activities, including activities related to telco partners, customers and prospective customers during and following events. - Main point of contact to support partners with tool and process issues Track and manage the ongoing pipeline for each partner in order to meet the determined quarterly goals. - Provide training on products to the telco partner’s sales and presales team (this will include but is not limited to: telesales; 3rd-party distributors; door to door; direct sales teams). - Coordinate, set-up and deliver detailed trainings at the partners’ premises at various locations. - Follow up with the telco teams after training to update them on new functionality that might be rolled out and resolve any issues or questions regarding our products. - You will provide logistical support for up to 10 events run each year by their platform with the telco partners. - Make all arrangements relating to securing the venue, catering, security and admission to the Events. - Follow instructions regarding all correspondence for the events; including arranging and coordinating the creation and sending of invites, confirmations, reminders, and post-event correspondence to attendees. - You will ensure that attendee information is uploaded to Salesforce. Benefits: - Full-time and long-term contract - Generous salary package - Work from home position, although you may be required in the office in specific occasions - Career development opportunities (company and project in full expansion