German knowledge an advantage

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking b'&' writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

FLUENT GERMAN SPEAKERS ONLY - LOCATED IN LISBON EU NATIONAL OR WORK PERMIT Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionizing the gambling space as they go. They are home to a global family of well-known brands and they are looking for a German-speaking Customer Service Agent to join their team in Lisbon! Responsibilities: Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. Provide customers accurate and relevant information about products, services and promotions based on needs. Educate customers to use all online self-service tools. Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. Work towards simplifying the existing processes to reduce effort. Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. Perform against all key Customer service goals. Knowing individual targets and individual performance management Take ownership for your development. Look for opportunities to grow Work on individual career progression plan and manage training plan completion. Have an overview about required development activities and participate on them as well. Looks for feedback and development activities to improve in skills related to the current work. Developing others - create and support opportunities for building skills to execute current and future responsibilities. Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. bout the job role: As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service. As a Team Leader, you will: Supervise, monitor, and develop a team of Customer Advisors. Closely monitor the SLAs and KPIs of the project. Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. Create an inspiring team environment with an open communication culture Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress in different job positions. We are looking for: Proficient in French, German or Nordic (C1/C2) Fluency in English (B2) At least on 1 year of previous experience in Team Management (mandatory) In-depth knowledge of performance metrics (KPIs) Good IT skills, especially in MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills For non-EU residents, it is mandatory to have a valid work permit.

Key Activities Lead tactical material group processes and define priorities within global material group team and in alignment with Material Group Management  Participate actively on the scouting for new suppliers with the aim to optimize the portfolio of the sub-commodities    Leading sourcing processes, including RFQs, benchmarking, negotiations, offer and scenario analysis and final recommendation  Execution of negotiations with regional suppliers (e.g. price discussions, terms of delivery and payment, new business decisions, etc.)  Work on Carry Over projects (check capacity and supplier performance)  Collaborate with Risk Management for the implementation of product discontinuations in series production  Prepare specific periodic reports (keeping to the budget analysis, objectives, evaluation of portfolio performance etc.)  Maintaining good knowledge of the current market and future trends to support identification of alternative sources  Improve constantly the performance and prices of assigned suppliers and the supplier portfolio.  Responsible for all supplier-related purchasing issues, prices, capacity, changes during the series phase  Support the project Buyer function during project acquisition and Project development  Desired Profile University degree (technical or economics)  Minimum 3-year experience as buyer in automotive field  Experience as buyer in electronics is a an advantage   Good knowledge of IATF 16949  Very good PC knowledge (MS Office package)  Practice with SAP is an advantage  Very good knowledge of the English language (German knowledge is an advantage)  Good communication and negotiations skills, excellent team player  Willing to travel, mainly in European region 

Key Activities To support and develop the SMT Quality Team and related interactions. To define criteria for analysis of process failures of both manual and automatic assembly machines. To define criteria for product failures at the PCB level, knowing the specifications to provide support and feedback at the information level. Knowledge of electronic diagrams achieving correct interpretation. To define process for analysis of failures in SMT PCBs. To define repair flows, by operation in PCBs avoiding defective parts in the following stations … Desired Profile Degree in Electronic Engineering or equivalent Technical & automotive background (preferred: Quality, Industrial Engineering, Product Engineering, etc.). Experience on Electronics Processes (SMT) and Products (PCBA's) preferred. Problem solving skills linked to warranty issues in electronics as well as 0 km. 5 years’ experience Foreign languages knowledge (English is a must; German and as an advantage)

  INFORMATION TECHNOLOGY OFFICER Organizational Support Services Grade: 6 Location: Lisbon, Portugal   THE ORGANIZATION KAICIID aims to create a more peaceful world by promoting dialogue and supporting religious leaders and communities in tackling our most pressing problems. We do this through education and training; convening religious and cultural leaders; engaging with policymakers and carrying out research to encourage and enhance interreligious and intercultural dialogue. We work with our partners to build their capacities, connections and confidence. The Organization is currently in the process of relocating its Seat from Vienna, Austria to Lisbon, Portugal. For more information on KAICIID, please click on the following link: https://www.kaiciid.org THE ORGANIZATIONAL SUPPORT SERVICES (OSS) DEPARTMENT The OSS Department is responsible for developing and implementing policies, systems and procedures which facilitate the smooth and efficient implementation of KAICIID strategy, programmes and activities.   ROLE Under the guidance and direct supervision of the Chief, Information Technology (IT) unit, the IT Officer provides network support services, including active management of the network and daily technical support through the Helpdesk to users of KAICIID systems FUNCTIONS Oversee the monitoring and administration of the network services to provide a stable and responsive environment; manages DNS, routers, switches, and all network devices, ensuring KAICIID’s infrastructure and connectivity requirements are met for effective use of the ERP and other remote systems; Monitor, implement and maintain IT Security measures to prevent unauthorized access to the network and IT resources; manage the installation and operation of virus protection systems, monitor the firewall to detect attempted break-ins, and take appropriate action; Assist to plan and implement new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems; Assist the work of the outside contractors selected for implementation and maintenance of the systems; ensure that service-level agreement for all activities related to the implementation and support of IT services are in place; Answer to user queries and issues that have been reported, solving IT helpdesk tickets, and coordinating with the Chief, IT as necessary to satisfy user requests within existing KAICIID IT standards and procedures.; Log all actions and document cases in the tracking system, including steps taken to resolve the problem or to complete the task, problems encountered, current status, required follow-up or escalation, etc., keeping the users informed of their calls' status as appropriate; Provide support for Conference room and Video Conference setup;Assist the Chief, IT in ensuring application of/compliance with IT policies, standards, and established processes and procedures by all staff; REQUIRED QUALIFICATIONS AND EXPERIENCE Advanced university degree in Computer Science or IT-related field; IT certifications will be an advantage; A minimum of three (3) years of progressive experience in implementing and supporting IT systems and end-users; or Alternatively, a bachelor’s university degree and minimum five (5) years of experience; Proven knowledge, experience, and skills to maintain, support and troubleshoot Microsoft Windows Servers setup and administration; Experience with support and troubleshoot desktop, laptop, and network equipment to include MS O365, MS Teams, Networking, and Windows operating system; Knowledge of mobile devices such as iPhone and Apple OS and Mobile Device Management products highly desirable; LANGUAGES English proficiency; knowledge of Portuguese is an advantage. LOCATION Lisbon, Portugal TERMS OF APPOINTMENT KAICIID offers fixed-term contracts of one year with a possibility of extension, depending on the continuing need for the position. Monthly salary for Grade 6 Step 1 is 3763 EUR. Appointments are normally made at Step 1. KAICIID salaries are exempt from taxation in Portugal. DEADLINE FOR APPLICATIONS 14 March 2022 HOW TO APPLY For more details and how to apply check: www.kaiciid.org/en/recruitment

Yazaki, a Japanese multinational automotive company, located in Ovar - Portugal, is recruiting Engineering Hardware Project Manager (m/f): What will your job be about? Develop on board chargers, high voltage DC DC, high voltage power distribution modules, instrument clusters, smart junction boxes, body electronics design, fuel senders, quiescent relay boxes, for both passenger cars and trucks; Design, develop and test the hardware of automotive embedded systems according to customer requirements and internal procedures and write the corresponding documentation of design and testing activities; Assist quality assurance in verifying requirements, design, implementation and testing; Participate in quotation activities for new business; Support design validation and product validation of the products developed. What will you bring with you? Knowledge about electronics: high voltage electronics, power supplies, digital and analog circuits, EMC / EMI norms; Knowledge and experience with CAD tools for schematic and layout design (e.g. Mentor Xpedition, OrCAD); Strong experience/knowledge in simulation tools (Spice, Simetrix) and worst case analysis e.g.MathCAD); Knowledge about automotive interfaces (LIN, CAN); Previous automotive experience in hardware is an advantage; Basic understanding of related design disciplines and experience with Project management would be a plus; English fluent

The company eSMART was founded in 2011 as a spin-off of the Swiss Federal Institute of Technology (EPFL) in Lausanne, Switzerland. Our company develops intelligent control systems for your home or workplace. These systems can be used locally or remotely and show you where, when, and how you are consuming energy. As part of its rapid development, eSMART is currently recruiting for its R&D Team a Senior Android Developer.   YOUR MISSION Development and architecture of Android apps and services for eSMART mobile and dashboard features.   Development and architecture of Android apps and services for eSMART mobile and dashboard features. Maintenance of existing eSMART applications. Language of development Kotlin and Java. Write and execution of unit and integration tests. REQUIREMENTS You have educational background in Computer Engineering/Sciences. A complementary training in mobile app development in Kotlin and Java is mandatory. More than 3 years of experience in Android Development in Android SDK 7+. You have good knowledge of HTTP, TCP/IP, and networks.  Experience with Model-view-ViewModel (MVVM) pattern is required. Exposure to using Kotlin (and Java). Knowledge of NDK development will be considered as an advantage. Experience with device farm testing, integration testing, and CI/CD knowledge. Fluent in spoken and written English, proficiency in French is a plus. You can work both autonomously and in a team environment. You have a can-do attitude and solution driven, you are proactive and passionate about smart devices and IoT. BENEFITS Great independence in a pleasant and flexible work environment. Ambitious projects with a solution-oriented approach. A chance to be part of the development of a dynamic company. A modern and dynamic workspace, with collaboration spaces, and much more to discover (free coffee as well)!

Reach Health Recruitment is a company specialised in the recruitment of Health professionals to the United Kingdom. We are currently seeking Nurses for Teaching and Training position within one of the most prestigious Healthcare providers in the UK. These positions are located within London’s surroundings, namely Watford and St.Albans. Job Description: - The NLAT ( Nurse Lead for Assessment and Training) is responsible for overseeing/supervision the work of the learning and development administrator. - With assistance of the Development and training team, to provide the initial and ongoing training of the healthcare staff. - To coordinate the training completed by other trainers - Checking, sampling and monitoring the training completed by other trainers - Ensuring that all employees have or commence a relevant qualification - Direct training and observation of the care workers & junior nurses involved in complex health care tasks - Assessment and risk assessment of all new care packages and production of the subsequent care plans with assistance from the team assessors. Special individual responsibility for complex health care packages. - Leading recruitment of other nursing staff the company may employ in future. Minimum Requirements - EU Citizenship - EU Nursing Qualifications - Deep knowledge about all mandatory care subjects and some specialist health needs like for example epi pen, gastrostomy, trachy care, oxygen administration, administering midazolam, etc. - Experienced in assessment. - Prepared to embark on training qualification - Excellent writing skills - Good interpersonal skills - Good IT skills - EU Driving License - Own vehicle is an advantage Conditions Offered - Permanent Contract - Monthly wage from 2300 GBP to 2650 GBP, according to experience, plus benefits - Initial accomodation support If you wish to apply for this position, please send us your updated English CV

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

What you’ll be doing: • Handle English and Italian inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • A huge learning and development platform tailored to you. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & Italian language is essential. (C1 level). • Ability to multitask in a fast-paced environment. • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!

Main requirements: You have more than 3 years of professional software development experience. You are proficient in Asp.net and in using SQL; You have proven experience with Web Development; You have Knowledge of CSS, JavaScript, and AngularJS You worked on a production system based on microservices and are familiar with its principles and practices; You worked with test automation; You have excellent communication skills, are interest in understanding how your work will bring value to the customer and you are able to bring ideas to the table. As a MagniFinance developer, you will be responsible for developing and maintaining Magnifinance applications. You will be working with a SaaS application that has a portal interface, back-office and an API for our users to take advantage of all the features of our service.   About our company: MagniFinance is a financial management platform for businesses that focuses on minimizing operations through automation, bank transactions synchronization, one-click reconciliation and expense registration through document image recognition. MagniFinance is a SaaS application that has the goal of assisting companies to manage their business efficiently by spending as little as 5 minutes a day. Why should they be working for you specifically and not somebody else? MagniFinance is a young company that is growing steadily and likes to be on top of the latest technology trends. It is composed of a young, light-minded, energetic team that supports each other. We have transparency, honesty and fast feedback loops as cornerstones of a healthy relationship between everyone. Finally, we try to take advantage of all free moments to foster a healthy and familiar relation between everyone in the company. Where do you fit into this? You will be part of our development team, building new functionalities in our business management platform that is used by more than 4000 companies. We will work closely with the team of developers to help deliver world-class solutions to our clients. Sounds good? To apply please send us an email to hr@magnifinance.com with the subject MAGNI_DEVELOPER

Portugal | Remote | Full-Time Our mission at hello again is to support companies to attract and retain customers by creating an easy-to-use loyalty program. Our main goal is to become the leading digital loyalty provider throughout europe. With our loyalty app (including crm) companies gain new and loyal customers. We are proud that already 500 happy customers are using our loyalty app. YOUR TASKS Development and maintenance of web solutions as part of an agile software development team More specifically (but not limited to): -new REST APIs with Python and Django -extend the data model -write and maintain unit test cases -Maintenance of our server infrastructure Maintain the technical documentation Develop a highly scalable system Provide technical support to our customers Communicate requirements and dependencies of the component within the system with other team members and sales team Optionally: Frontend development with Vue.js YOUR QUALIFICATIONS Good knowledge of Python and SQL Flexibility and willingness to learn Knowledge of git or other versioning tools Experience with the following technologies is a plus: -Frontend development (e.g. Vue.js) -docker, Kubernetes -Django -Analytics tools Willingness to work in a distributed agile team Academic degree or HTL degree good german skills are essential Leadership experience is a plus THAT'S WAITING FOR YOU Personal growth through a learning and supportive culture Latest technologies Casual and inspiring working atmosphere in a successfully growing company Team-spirit and numerous team-events throughout the year Brand new and hip office with good access to public transport. Flexi-time Depending on your qualification and background, you will receive a performance-oriented salary that suits your profile and ability. The gross salary for this position is between € 40.000,00 and € 65.000,00 per year. Applications under: https://helloagain.bewerberportal.at/Job/173075

The Webasto Group is one of the 100 largest suppliers to the automotive industry. With our innovative sliding and panoramic sunroofs, convertible roofs, and groundbreaking heating, cooling, battery, and charging systems, we constantly create value for the mobility sector. Above all, we have a particularly strong sense of team spirit – because the “We” in Webasto is your special plus. Webasto Portugal Lda. is a business service center for the Webasto Group. These exciting tasks are waiting for you here: Responsibilities - Support the purchasing function within the business - Manage requests and quality checks related to the ordering process - Purchase goods, materials, components and services in line with specified cost, quality and delivery targets - Prepare and raise purchase orders and order schedules - Request, track and validate order acknowledgements - Collect and assess data related to blocked invoices and provide analysis in case of escalations - Support the transfer of activities from international legal entities into the service organization - Develop process documentations and conduct trainings Requirements - 3+ years of experience in purchasing in a Shared Service or similar - College degree in Business Administration or equivalent qualification - Solid understanding of best practice procurement techniques - Advanced knowledge of MS office tools - Good working experience in SAP - Language skills: fluent in English and German desirable - Willingness to travel - Communication skills and cooperative mindset - High level of accountability and accuracy - Team player with a good sense for different company/ country cultures Your Special Pluses There are plenty of benefits with us – including high stability, training and development, flat hierarchies and a variety of tasks as well as an innovative spirit in a high-tech environment. Become a part of our company! To apply, send your CV in english to: PT.Talents@webasto.com