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Tech Organization focused on the optimization of resources, be it time, space, vehicles, staff or natural resources. Company with more than 100 employees, headquarters in the center of Lisbon. You will be responsible for the IT infrastructure administration and support.   Required skills and experience Minimum of 3+ years of experience in IT Support / Helpdesk functions Relevant experience in Windows and Linux operating systems, including security Relevant experience in MacOSX (preferably) Knowledge of ISO27001 Certification (preferably) Knowledge of configuration and administration of data networks, including security Knowledge of Docker, Docker Compose e Groovy Knowledge in Oracle database Knowledge in Firewalls Palo Alto, PAN-OS 9.X e PAN-OS 10.X Knowledge of Cisco IOS Knowledge in Git (Not mandatory) Ability to diagnose and troubleshoot technical issues Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Knowledge of English (verbal and written) We have the perfect job for you!   What we can offer Challenging puzzles A cooperative and knowledge-sharing culture Challenges in international projects for some of the most demanding clients in the world Fruit and coffee, available all day to keep energy levels going! Offices located in the city center and flexible work schedules Health insurance for you and for your family, because we care about employees' well being Working location: Lisbon

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. bout the job role: As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service. As a Team Leader, you will: Supervise, monitor, and develop a team of Customer Advisors. Closely monitor the SLAs and KPIs of the project. Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. Create an inspiring team environment with an open communication culture Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress in different job positions. We are looking for: Proficient in French, German or Nordic (C1/C2) Fluency in English (B2) At least on 1 year of previous experience in Team Management (mandatory) In-depth knowledge of performance metrics (KPIs) Good IT skills, especially in MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills For non-EU residents, it is mandatory to have a valid work permit.

We’re looking for a super creative designer, emphasis on creative. One of our core values is to create outstanding so you will be responsible for that.   Also, you’ll be responsible for: Creating brand-new concepts Designing branding, from logos to Brand IDs. Designing social media content Ensuring projects are completed with high quality and on schedule Prioritising and manage multiple projects within design specifications and budget restrictions Performing retouching and manipulation of images Working with a wide range of media and use graphic design software Presenting to national and international clients Implementing your own ideas or build on ideas generated by clients, creative directors or marketing and advertising managers.  Presenting, researching and applying new design trends Working closely with other team members and departments within the agency Brainstorming and implementing new ideas for clients and agency.     The talent we’re looking needs to WOW us, bring fresh and out-of-the box-ideas and be able to fit perfectly within the current team.   Some skills you need to nail and are mandatory: Excellent eye for detail Accountability and ownership of your projects Master Design Adobe Package (Photoshop, Illustrator, InDesign, Adobe XD, etc.) Speak and write English (we have international clients and partnerships)   Some bit and bobs we appreciate, but are not mandatory: Some sort of education degree + 4 years of experience in a similar position, preferably on agency side (we are not looking for someone junior, however, +4 years are not mandatory as we believe talent it’s not based on years of experience) Familiarity with HTML and CSS would be really nice, as you’ll need to work hand in hand with developers Getting your way around After Effects is a plus.   Please do not send us an Europass CV, because, where’s the fun in that? We would like to see your presentation letter/email but mainly your CV/Portfolio. So, if you think you’re the right match, send us your CV and/or portfolio to info@intoagency.com. We do analyse all the candidates carefully and in detail, but unfortunately, we do not have time to reply to all. And for that, we apologise in advance. However, if we think you’re a good fit, we’ll contact you within 2 weeks of your application.

Du sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich! Join our team as a skilled German Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits:   What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees   Join us as a German speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in German every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written German skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week including Saturdays availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Spreek je Nederlands en wil je je supertalent laten zien? Dan is dit de juiste baan voor jou!   Job description Join our team as a skilled Dutch Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees Join us as a Dutch speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Dutch every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Dutch skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Parli italiano e vuoi dimostrare il tuo super talento? Allora questo b'/xc3/xa8' il lavoro giusto per voi! b'/xc2/xa0' Eurofirms is a Human Resources company where people are the center of everything. We act on a framework of transparency, responsibility, and respect. Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies. b'/xc2/xa0' Job description Join our team as a skilled Italian b'/xc2/xa0'Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: b'/xc2/xa0' What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees b'/xc2/xa0' Join us as a Italian b'/xc2/xa0'speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Italian b'/xc2/xa0'every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto b'/xc2/xa0' Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Italian skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 06:00 and up to 19:00; b'/xc2/xa0' Eurofirms Trabalho Temporb'/xc3/xa1'rio Lda. Alvarb'/xc3/xa1' nb'/xc2/xba' 712/13 de 17 de Julho

We’re looking for an outstanding Social Media Manager.   You’ll be responsible for: Be 100% responsible and accountable for the assigned client social accounts Responsible for day-to-day communication with the client and for the long-term relationship with the client. Introduce new marketing and industry trends to the agency. Responsible for deliver the project within the agreed time plan. Write briefings and de-briefings. Create marketing campaign on Facebook Ads, Google Ads and other media platforms. Develop, organise and plan content for all of our clients Formulate social media strategies. Contact with 3rd party support teams Develop Analytic reports and present them to client Develop and Monitor SEO and user engagement and suggest content optimization Communicate with industry professionals and influencers via social media to create a strong network Turn fans IN.TO customers and customers IN.TO brand advocates   The talent we’re looking needs to WOW us, bring fresh and out-of-the box-ideas and be able to fit perfectly within the company’s culture.   Some skills you need to nail and are mandatory: Excellent eye for detail Accountability and ownership of your projects Excellent communication skills Speak and write English (we have international clients and partnerships) Speak and write perfect Portuguese Master Facebook Ads and Google Ads as well as all social media platforms (examples: Facebook, Instagram, Twitter, Pinterest, TikTok, LinkedIn, etc.) Use Social Media tools, Hootsuite, Canva, Google Trends, etc. Master website platforms in terms of editing, changing content, etc. (Shopify, Wordpress, Wix, etc.) You’ll need to have an analytic drive but also a creative vein Excellent SEO and content creation skills   Some bit and bobs we appreciate, but are not mandatory: Some sort of education degree + 4 years of experience in a similar position, preferably on agency side Familiarity with web design platforms and publishing Familiarity with Adobe Package it’s a big plus   Please do not send us an Europass CV, because, where’s the fun in that? Also, we would like to see your presentation letter/email. So, if you think you’re the right match, send us your CV and/or portfolio to info@intoagency.com. We do analyse all the candidates carefully and in detail, but unfortunately, we do not have time to reply to all. And for that, we apologise in advance. However, if we think you’re a good fit, we’ll contact you within 2 weeks of your application.

About the job role As an Installed Base Analyst, you will be joining our Team by building an extraordinary relationship and working closely with all our Customers, Partners, and Stakeholders. Your objective will be to manage and optimize all assets from purchase to renewal, always safeguarding and ensuring the data accuracy of our customers. As an Installed Base Analyst, you will: Managing renewal contracts for software and services Ensuring the negotiation of overall renewals Monitoring quote creation, preparing customer’s meetings, and making sure all contracts are closed on time Engaging with account managers to define renewal and up-sell proposals Identifying growth opportunities Defining and performing risk assessments for all contracts, products, and services Ensuring closing for all renewal activities by leading Customer & Partner team Build strong relationships with Customer Decision Makers to guarantee their objectives. We are looking for: Russian fluency (C1/C2) is mandatory English level B2 A university degree in a relevant field is mandatory Experience in working with multiple stakeholders and managing data across many sources Experience in Software Excellent IT skills: Excel, Salesforce, and Tableau An amazing verbal and written communication capacity Awesome negotiation skills Great project management skills Amazing analytical thinking, detail orientation, and a strong organizational capacity. Able to juggle multiple projects and work with cross-functional teams in a global organization We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Monthly Performance Bonus Health insurance Investment in training and personal development Opportunity to professionally grow inside the company Apply here https://bit.ly/3tiFXRh

We're looking for a Project/ Process Analyst Associate with necessary technical background in the network environment, to be part of a technical RUN team. - Review all field WAN MACD demand - Demand Management - Implementation Management - Service Management - Billing Management (TBD- MSO?) - Capacity Planning - Monitoring Tools Management - CMDB Management - SLA & Credit Management The ideal candidate for this job will have key skills and strong experience in some or all the following areas: - Fluent English both written and verbal - Three to five years administrative related experience and/or training, or equivalent combination of education and experience - Familiarity with enterprise IT infrastructure environments and general knowledge on principals of IT networks will be a plus, but is not a mandatory requirement - Ability to provide feedback, manage tasks and work with goals. - Team player with a can-do attitude. - Flexible - Demonstrated organization skills and excellent time management with ability to prioritize work based on business needs - Self-starter, able to work with limited supervision - With strong background using MS Office - Power Point, Microsoft Word and high proficiency of Excel. - Familiar PDSM – used for change management. - Detail oriented and comfortable working in a fast-paced office environment - Ability to analyze data, as well as to analyze and revise operating practices to improve efficiency We offer: - A wide array of formal training and on the job learning opportunities; - The possibility to work in one of the most admired companies and trusted brands year after year. Interested please contact: – elsa.monteiro@adecco.com -est.outoffice@adecco.com

SEB Group’s mission is to make consumers’ everyday life easier and more enjoyable and contribute to better living all around the world. Going beyond the excellence of its machines, SEB Group offers dedicated after-sales service, ready to act within the shortest possible time frames. As Customer Advisor, you will: Engage with customers via email or telephone to provide product information as part of the post-sales proce We are looking for: Proficient Flemish (C1/C2) Fluency in English (B2) Previous experience in Customer Service or as a Sales Representative is preferred Sales skills are valued Excellent verbal and writing skills coupled with empathy and team spirit Proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies Good logical thinking For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Health insurance with a dental plan (after 6 months of the contract)  Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months) Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program  Possibility to do Work from Home* Life at our company: We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022) Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more! All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer. Send your CV to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a global brand, it brings to customers shows and films that everyone is talking about, from groundbreaking series and documentaries to the biggest blockbuster movies ever made. As a Customer Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude Previous experience in Customer Service is highly valued For non-EU residents, it is mandatory to have a valid work permit. Apply to https://bit.ly/3KC78wG

SENIOR WEB DEVELOPER – Porto, Portugal Our iGaming client is looking for a Senior Web Developer to join their IT Team at their offices close to Porto, Portugal. This person will be part of their Front-end Team and the main goal will be to assure the UX/ UI web development and maintenance from our client’s websites. Responsibilities: • Be creative, innovative and curious about the new trends of UI/UX making sure the websites of the company are up to date with the most recent trends and technologies available in the market; • Keep the websites running smoothly, especially with regards to UX/UI; • Monitor, report and fix any technical bugs in the company’s websites. Requirements: • Minimum of 5 years’ experience in development websites and web applications (Frontend) • Bachelor in IT or similar degrees is mandatory • Solid knowledge of web development technologies • Strong knowledge of web programming languages (PHP, HTML5, CSS3, Javascript, Laravel) among others • Experience wroking with Wordpress, Moodle • Proficiency in English and Portuguese (both spoken and written) • Experience managing web servers • Availability to work flexible working hours

A Solução Futuro é dedicada em apoiar as empresas na atração e retenção dos melhores talentos, e os particulares no alcance de sucesso profissional. Nesse sentido estamos a recrutar um Técnico Programador de Informática para conceituada empresa na área da produção industrial, com sede em Leiria. Encontre aqui a Solução para o seu Futuro emprego. Experience Level: Intermediate (between 2 and 6 years) Role Description: As a Solution Designer, you apply technical expertise to understand and map high-level business needs, into technical requirements, architectures, frameworks, and solutions. You are responsible for the technical design of multiple systems, taking into consideration high-availability, scalability, maintainability, and security requirements. You put forward the lines to build future-proof solutions, using well-defined architecture principles, notably cloud-first, best-of-breed, technologically proven solutions. Mandatory Requirements: Enterprise Architecture Governance Joins the Architecture Team that is responsible for the maintenance and evolution of the whole enterprise architecture; Defines the strategy for enterprise architecture and all IT systems orchestration Acts as the Architecture Authority for several information systems/projects and elaborate solid technical recommendations; Enforces architectural governance principles, and good implementation practices (e.g. high-availability, scalability, security, layering) Establishes architectural High-Level Designs (HLD), based on architecture blueprint and business requirements Conducts technical impact assessments and raises risks associated with solution designs, regarding new or changed products & services Architects resilient, scalable and future-proof solutions on top of micro-services, cloud environments, APIs Creates Proofs-of-Concept (POCs) to explore new technology stacks and solutions and contribute with technical requirements on RFIs and RFPs Collaborates with other Solution Designers to assure successful coordination of architecture approaches to global or stand-alone projects Provides high-level macro estimates (i.e.- MTBF, MTTI, OEE…) to Product Teams, always in articulation with the one responsible for estimates (Tech Lead) Desired Background: • Strong technical knowledge and experience of large and complex IT solutions • Strong knowledge of Infor Architecture and Infor Os applications and solutions • Strong relational and non-relational database skills (SQL Database – SQL Server) • Vast experience in API-based solutions (including Web Services – SOAP and REST) • Proficient on Java Script for web services development • Proficient (or very eager to learn) in Amazon AWS or in other cloud solutions • Sensible to analytics, notably to technical KPIs, including monitoring and infrastructure Personality Traits: Problem solver with the ability to adapt rapidly to new contexts Approaches complex problems with an open mindset to challenge and improve the status quo Resilient to face uncertainty scenarios, priority shifting, and multiple concurrent streams Driven, autonomous and eager make a difference in a company in real transformation Eager to experiment, fail and transform these moments into learning opportunities Passionate about the excellence of execution, attention to detail and root-cause analysis Good communication skills in Portuguese and English, both written and verbal

Reach Health Recruitment is a company specialised in the recruitment of Health professionals to the United Kingdom. We are currently seeking Nurses for Teaching and Training position within one of the most prestigious Healthcare providers in the UK. These positions are located within London’s surroundings, namely Watford and St.Albans. Job Description: - The NLAT ( Nurse Lead for Assessment and Training) is responsible for overseeing/supervision the work of the learning and development administrator. - With assistance of the Development and training team, to provide the initial and ongoing training of the healthcare staff. - To coordinate the training completed by other trainers - Checking, sampling and monitoring the training completed by other trainers - Ensuring that all employees have or commence a relevant qualification - Direct training and observation of the care workers & junior nurses involved in complex health care tasks - Assessment and risk assessment of all new care packages and production of the subsequent care plans with assistance from the team assessors. Special individual responsibility for complex health care packages. - Leading recruitment of other nursing staff the company may employ in future. Minimum Requirements - EU Citizenship - EU Nursing Qualifications - Deep knowledge about all mandatory care subjects and some specialist health needs like for example epi pen, gastrostomy, trachy care, oxygen administration, administering midazolam, etc. - Experienced in assessment. - Prepared to embark on training qualification - Excellent writing skills - Good interpersonal skills - Good IT skills - EU Driving License - Own vehicle is an advantage Conditions Offered - Permanent Contract - Monthly wage from 2300 GBP to 2650 GBP, according to experience, plus benefits - Initial accomodation support If you wish to apply for this position, please send us your updated English CV

Job description Ensure that service is up to La Cantine du Faubourg standards Ensure highest stand of service at all time Explain menu in detail, If costumer request. Introduce food when you serve to the guest and ask for allergies when taking order Perform opening and closing duties Fill in opening and closing check list Perform set up / break down of the restaurant Clean table, replace plates and silverware whenever needed Suggestive up selling Keep friendly atmosphere at all time and maintain good relation with the colleagues Greet and possibly welcome the guest Take order, post it to EPOS system If there is any enquiry for booking contact with reception Communicate with runners and manager in charge all time Organize the set up before service Attend daily briefing Guide and help runners Requirements The Incumbent must have two years of experience in a high end restaurant International experience is a must Strong communication skills is mandatory Should be presentable with good personality    

Our client is the world’s leading real-time interpreter services provider. Our client solutions (phone, video) are easy to use and allows real-time connections, between who has language barriers and interpreters within seconds. With the unmatched capability to scale demand, our client delivers connections to someone who can depend on.                                         It’s all about people understanding people, enabling communication and empowering relationships. At this moment, and in order to help our client to grow, we’re looking for real-time interpreters (m/f) with fluency in English and Italian, to work at home. As a real-time interpreter, you can assist for example, with doctors and nurses caring for patients, aid a school nurse communicate with a parent, interpret in a legal situation, or support a customer with a billing problem. What do you need to have? - Proficiency in English and Italian (mandatory); - Degree in Languages, Translation, Interpretation, Philology, Linguistics or related fields (preferential); - One year of work experience in translations/interpretations in an international environment (preferential); - Displays knowledge of interpretation methods and procedures; - Maintains a professional demeanour throughout the interpreting assignment; - Demonstrates sensitivity and politeness to limited English speakers of different nationalities, backgrounds, cultures, and educational levels; - Maintains high performance, emotional composure and objectivity in all circumstances; - Demonstrates the ability to speak clearly without accent interference; - Maintains neutrality towards the client. Schedules: Training: Monday to Friday from 17 to 1 am; After training: Monday to Sunday with availability from 08h00 to 02:00 with 2 rotating days off (full-time position).   What do we offer? - The possibility to join the World’s Largest Employer of Professional Interpreters; - Attractive Salary range; - Working at home; - Ongoing training and Support; - Work contract since day one. If you meet all these requirements, have strong language skills and like helping others, please send us your up-to-date cv and join us in this amazing and new project. We’re looking forward to analyzing your cv and to meet you!

About Improve Improve International is the world’s leading independent provider of post-graduate veterinary training. Operating in 8 countries across Europe and the US, Improve provides high-quality training both online and in the classroom. We have recently completed a management buy-out for the Benchmark group and are now embarking on an ambitious growth plan. To help us deliver on this plan, we are looking to high-quality individuals to join the team who are ambitious and want to make a difference.   Job Purpose Reporting to the group CFO, this role has two distinct elements: Firstly, this role will be responsible for overseeing and rapidly improving our European accounting operations and working with the UK team to implement standardized ways of working across the group. Secondly, this role will take the lead on Financial planning and analysis for the whole group, supported by the rest of the team.   Key Responsibilities Rapidly move inhouse currently outsourced finance operations Work with UK team to develop standardised processes and ways of working. Implement this for European accounting function Implementation of new finance and billing systems Ownership of all tax, statuatory reporting and compliance for European entities Ownership of group FP&A processes and systems including all budgeting and forecasting Work with CFO to provide the Board and management team first class insight and KPIs on business performance, looking both forward and backwards. Build rolling cashflow forecasting at a group level and work with the business to build processes that help keep it up to date and accurate Line management of a small team Focus on continuous improvement of all processes Business partnering of Group Operations Director, providing decision support and analysis to support growth   Qualifications and experience Qualified accountant Experience in a similar role, having industry knowledge is advantageous Experience managing teams and strong stakeholder and commercial manager experience Previous experience managing a finance team Strong Excel skills Proficient in finance systems Strong understanding of business insight and KPIs   Personal attributes/characteristics Fluent written and verbal English (mandatory) Excellent organisational skills and ability to work under pressure and to agreed deadlines High attention to detail and experience working in fast paced dynamic environments Excellent communication and interpersonal skills, key business partner Previous experience managing a finance team Can-do, positive and proactive attitude Self-starter and self-sufficient Empathetic people leader    What we offer Competative market-rate salary Participation in group bonus scheme Opportunity for progression in dynamic, growth business   How to apply Please send your CV and covering letter in English expliaining your suitability for this role, to recruitment@mail.improveinternational.com with the title of this role in the subject line The closing date for applications is Friday 8th January, 2021 Please note, that due to current resource contraints we will only be able to reply to those candidates who progress to an interview.

Join us and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. We are looking for: Native or Proficient German (C2) Fluency in English (B2) Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus  For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages  Performance bonus Health insurance with a dental plan (after 6 months contract) Possibility to do Work from Home* Please send an email for details

About the job role:   As a Social Media Engager, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers' unique situations and acknowledging their needs. You will be the main brand ambassador of our airline company client, crucially contributing to the improvement of our airline’s customer experience. Requirements   We are looking for:   Native or Proficient German (C2) Fluency in English (B2) Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus  For non-EU residents, it is mandatory to have a valid work permit. Responsibilities   As a Social Media Engager, you will:   Booking management (altering, canceling, or creating new reservations) Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests. Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations). Give real-time, accurate information that empowers the customer to make decisions. Go beyond the customer's service expectations so they will remember and share their great experience. Listen to the customer's unique situation and acknowledge their needs. What We Offer     We offer you: Competitive wages (14 monthly payments per year) Performance bonus Transportation allowance Health insurance with a dental plan (after 6 months contract) Relocation package: shared accommodation and flight reimbursement Possibility to do Work from Home*   Life at our company:  Work with a diverse environment with people from over 15 nationalities  Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! We promote inter-company mobility to work at any of our sites around the world. New and modern offices located in Lisbon (Parque das Nações, Oriente).

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer care specialist for a new generation of car rental across Europe: Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of renting cars. You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service. As a Customer Care Specialist with French, you will:  •Engage with customers to help and offer solutions by inbound calls and chat •Handle outbound tasks such as last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups •Demonstrate the ability to analyze information and solve problems •Work on continuous improvement for customer satisfaction We are looking for: •Native or proficient French (C2) •Fluency English (B2) •Previous customer-oriented environment experience is a plus •Excellent verbal and writing skills •Multitask, rigorous, autonomous, and resourceful •Analytical and positive mindset and a “sixth” sense for problems •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year)  •Meal allowance paid in voucher card (net) •Monthly Performance Bonus •Opportunities for career progression and possibilities for an international career Apply here ht

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer advisor, you will need to ensure excellent service standards and maintain a high level of customer satisfaction. By being part of the team, you will change our customer's life by providing all the information’s about our company can offer them As a Customer Advisor with French, you will:  Engage with customers to help and offer solutions by inbound calls and emails Create and update records and databases with personnel information and other details Guide in the use of the tool/application to customers We are looking for: Native or proficient French (C2) Previous customer-oriented environment experience is a plus Multitask, rigorous, autonomous, and resourceful Analytical and positive mindset For non-EU residents, it is mandatory to have a valid work permit We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Monthly Performance Bonus Hybrid model – 50% in the office and 50% remote Work from Monday to Saturday Part-time position -30 hours per week- Work hours 08h-15h or 09h-16h Life at our company: Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more! New and modern offices in Braga, Portugal All submissions will be treated confidentially under the General Data Protection Regulation. Apply here https://bit.ly/3vcXRqX

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: As an Outbound sales advisor for an independent online broker for life insurance, you will provide a warm and professional contact with each of our customer’s clients. You will be focused on helping new clients to understand, compare, buy, and manage their insurances. Your mission is to find the right cover for them in a communicative, polite, and friendly way via outbound calls while reaching your career goal and contributing to the future success of the company. As an Outbound sales advisor with English, you will:  Drive and passion to sell and work with key performance indicators, in a target-driven sales environment Able to manage a long number of Outbound calls Engage with customers to provide guidance and knowledge about different types of insurance available A professional telephone manner, with the ability to actively listen and uncover client’s needs Indexation & electronic archiving in our document management tool We are looking for: Proficient English (C2) Previous experience in sales is a plus Excellent verbal and organizational skills Confident, ambitions and a great team player Be comfortable in a selling environment For non-EU residents, it is mandatory to have a valid work permit We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Performance Bonus Transportation allowance Health insurance with a dental plan Send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Support Advisor, you will: •Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues. •Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels. •Improve your technical skills by troubleshooting issues related to electronic equipment. •Escalate potential service issues to the appropriate level (Level 1 to Level 4). We are looking for: •Proficient English (C1/C2) •Excellent communication skills coupled with empathy and team spirit •Previous experience in Customer Service is a plus •Previous experience with iOS and/or macOS, or comparable technology is preferential •For non-EU residents, it is mandatory to have a valid work permit •Workplace: Work from home, if you are based in Portugal We offer you: •Competitive wages (14 monthly payments per year) •Performance bonus •Meal Allowance paid in voucher card •Health insurance with a dental plan (after 6 months of the contract)  Apply here https://bit.ly/36Qidfz or send an email to [email protected]

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe. As a Customer Care Advisor, you will: Assist clients via inbound calls and e-mail by answering customer inquiries and/or attending to potential requests. Become a specialist in our Client’s products and services Resolve product or service problems by clarifying the customer's complaints. Provide accurate, valid, and complete information by using the right methods/tools. Give real-time, accurate information that empowers the customer to make decisions. Listen to the customer's unique situations and acknowledge their needs. Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for: Proficient in English (C1/C2) Previous experience in Customer Service is highly valued Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with Pet-related stuff is highly valued Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. Apply here https://bit.ly/3iGbgAj or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As Customer Advisor, you will: •Engage with customers via calls, emails, chat and social media for product information •Answer and manage the client complaints, providing informations and solving clients requests, sugestions and compliments •If needed forward the complaints to the law department •Work on continuous improvement for customer satisfaction •Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for: •Proficient French (C2) •Previous experience in Customer Service is preferred •Excellent verbal and writing skills coupled with empathy and team spirit •Good logical thinking •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year) •Meal allowance paid in voucher card (net) •Monthly Performance bonus •Health insurance with a dental plan (after 6 months contract) •The contract is a 6 month (renewable contract) Apply here https://bit.ly/3v8rOH3 or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Advisor, you will: •Confer with customers by email, chat, or phone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints. •Managing customers’ expectations regarding the products and shipping deadlines. •Prepare, maintain, and review purchasing files. •Work on continuous improvement for customer satisfaction We are looking for: •Proficient French (C2) •Previous experience in Customer Service is preferred •Excellent verbal and writing skills coupled with empathy and team spirit •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year) •Meal allowance paid in voucher card (net) •Monthly Performance bonus •Health insurance with a dental plan (after 6 months contract) •The contract is a 6 month (renewable contract) All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer Apply here https://bit.ly/3uFzm4Y or send an email to [email protected]

Work From Home base in Portugal! About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a Customer Experience Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in some of these language: Italian, French or Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Performance bonus Health insurance with a dental plan (after 6 months contract) Work From Home based in Portugal Apply here https://bit.ly/3vQXX6x or send an email to [email protected]

Requirements: - 3+ years experience of relevant experience - Bachelor's Degree in related industry (Marketing, Business - Administrations, Sales Management, etc.) - An solid knowledge of IT solutions (Cloud based preferably although not mandatory) - Demonstrated ability as a Coach and Mentor. - Ability to quickly build rapport with senior sales reps and sales management. - Ability to navigate a complex sales environment and bridge conversations on different levels of the organization. - Excellent problem solving and communication skills. - Ability to organize work independently and meet agreed upon timelines. - Strong communication and presentation skills. - Strong sense of initiative and ability to act quickly and effectively. - Native language of Portuguese and fluent speaker of English. - Ideally experience in working with Telcos. - Good knowledge of Microsoft Azure/Office 365 or Amazon AWS - Located in the Lisbon area or willing to relocate to Lisbon. Responsibilities: - Coordinate, engage and work along with partner sales teams and provide sales support and coaching to develop and secure business opportunities until their closure. - You will work as part of the extended teams to drive revenue in all customer segments through the reseller. - You will provide sales & business development, training and marketing & event management services in connection with the Regional - Partner Management activities and will work closely with telco partners in the assigned area, therefore occasional business trips will be part of the role. - Lead demand generation activities in order to help the partner create a pipeline around their products. - Support telco partners in business development activities, including activities related to telco partners, customers and prospective customers during and following events. - Main point of contact to support partners with tool and process issues Track and manage the ongoing pipeline for each partner in order to meet the determined quarterly goals. - Provide training on products to the telco partner’s sales and presales team (this will include but is not limited to: telesales; 3rd-party distributors; door to door; direct sales teams). - Coordinate, set-up and deliver detailed trainings at the partners’ premises at various locations. - Follow up with the telco teams after training to update them on new functionality that might be rolled out and resolve any issues or questions regarding our products. - You will provide logistical support for up to 10 events run each year by their platform with the telco partners. - Make all arrangements relating to securing the venue, catering, security and admission to the Events. - Follow instructions regarding all correspondence for the events; including arranging and coordinating the creation and sending of invites, confirmations, reminders, and post-event correspondence to attendees. - You will ensure that attendee information is uploaded to Salesforce. Benefits: - Full-time and long-term contract - Generous salary package - Work from home position, although you may be required in the office in specific occasions - Career development opportunities (company and project in full expansion