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We’re hiring a Business Developer to join our team!   Changing the World by impacting the day to day of leaders and decision makers is an honourable mission that’ll echo through the next generations.   Delivering agility, transparency, efficiency and efficacy that span throughout the entire Organization, while experiencing stories that one day will be worth sharing with your grandchildren, drives your motivation and fuels your actions to push forward.   We’re looking for someone who wishes to be part of and contribute to this tech endeavour, enrolling on a sustainable team and our collective dream to change the World, one decision at a time.   Still interested? Continue reading!   What you will do The Business Developer works to improve an organization’ market position and achieve financial growth. This person helps achieving long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.   In this role, we expect you to: Prospect for potential new local and international clients by networking, cold calling, advertising or other means of generating interest and turn this into increased business; Identify potential clients, and the decision makers within the client’s organization; Plan approaches and pitches. Work with the team to develop proposals that speaks to the client’s needs, concerns, and objectives. Establish a plan of persuasive approaches and pitches that will convince potential clients to do business with CAVEDIGITAL; Build-up a rapport with new clients, and implement actions that aid in the achievement of the Business Development targets for sales and provide support that will continually improve the maintenance of customer relationships; Grow and retain existing accounts by presenting new solutions and services to clients; Work with senior level management, marketing, and technical staff to meet customer needs; Strategic planning and reporting; Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels; Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales; Forecast sales targets and ensure they are met by the team; Empower and enable the Business Development pipeline of new business coming into CAVEDIGITAL; Obtain a thorough knowledge of the market, the solutions/services CAVEDIGITAL can provide, and of the company’s main competitors.   What we expect you to bring: Proven experience as Business Developer; Solid technical background with hands on experience in digital technologies; Ability to match client’s business requirements with product capabilities; Self-driven, team player with desire to learn/grow; Excellent troubleshooting and communication skills; Attention to detail; Ability to work effectively and meet deadlines. Excellent written and verbal communication skills (Portuguese and English); Proficient in Microsoft Office.   What we have to offer: Opportunity to join a solid, growing company (with national and international clients); Integration in a dynamic and experienced team with lots to teach you; Opportunity to work on fast-growing projects where you will work side by side with top decision-makers; Remuneration compatible with experience and demonstrated knowledge; Relaxed, informal, and friendly office environment.   Who We Are CAVEDIGITAL is a software house with +20 years of experience in the market working with

Web'/xe2/x80/x99're hiring a Business Developer to join our team! Changing the World by impacting the day to day of leaders and decision makers is an honourable mission thatb'/xe2/x80/x99'll echo through the next generations. Delivering agility, transparency, efficiency and efficacy that span throughout the entire Organization, while experiencing stories that one day will be worth sharing with your grandchildren, drives your motivation and fuels your actions to push forward. Web'/xe2/x80/x99're looking for someone who wishes to be part of and contribute to this tech endeavour, enrolling on a sustainable team and our collective dream to change the World, one decision at a time. Still interested? Continue reading! What you will do The Business Developer works to improve an organizationb'/xe2/x80/x99' market position and achieve financial growth. This person helps achieving long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. In this role, we expect you to: Prospect for potential new local and international clients by networking, cold calling, advertising or other means of generating interest and turn this into increased business; Identify potential clients, and the decision makers within the clientb'/xe2/x80/x99's organization; Plan approaches and pitches. Work with the team to develop proposals that speaks to the clientb'/xe2/x80/x99's needs, concerns, and objectives. Establish a plan of persuasive approaches and pitches that will convince potential clients to do business with CAVEDIGITAL; Build-up a rapport with new clients, and implement actions that aid in the achievement of the Business Development targets for sales and provide support that will continually improve the maintenance of customer relationships; Grow and retain existing accounts by presenting new solutions and services to clients; Work with senior level management, marketing, and technical staff to meet customer needs; Strategic planning and reporting; Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels; Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales; Forecast sales targets and ensure they are met by the team; Empower and enable the Business Development pipeline of new business coming into CAVEDIGITAL; Obtain a thorough knowledge of the market, the solutions/services CAVEDIGITAL can provide, and of the companyb'/xe2/x80/x99's main competitors. What we expect you to bring: Proven experience as Business Developer; Solid technical background with hands on experience in digital technologies; Ability to match clientb'/xe2/x80/x99's business requirements with product capabilities; Self-driven, team player with desire to learn/grow; Excellent troubleshooting and communication skills; Attention to detail; Ability to work effectively and meet deadlines. Excellent written and verbal communication skills (Portuguese and English); Proficient in Microsoft Office. What we have to offer: Opportunity to join a solid, growing company (with national and international clients); Integration in a dynamic and experienced team with lots to teach you; Opportunity to work on fast-growing projects where you will work side by side with top decision-makers; Remuneration compatible with experience and demonstrated knowledge; Relaxed, informal, and friendly office environment; Day-off on your birthday; Flexible work from home policy. Who We Are CAVEDIGITAL is a software house with +20 years of experience in the market working with large Organizations. Our core focus is providing Organizations with our software Smart Governanceb'/xc2/xae' to help modernize the way they handle their formal decisions. At CAVEDIGITAL we realise that the world is changing fast and thatb'/xe2/x80/x99's why web'/xe2/x80/x99're revolutionizing corporate governance by providing our clients with the most advanced tools to support their chain of command decision-making processes. Still interested? Apply to recrutamento@cavedigital.com. Do not forget to attach your CV!

Our client is looking for a Business Intelligence Analyst to join their offices in Lisbon. The role will involve the monitoring and analysing of key performance indicators in order to maximize long term revenues, improve the effectiveness of the marketing and identify trends in the player life cycle. The analyst will be required to design and build creative and efficient reports and dashboards that use data to answer whatever questions are being asked. This is the ideal opportunity for someone with a passion for sports to develop their analytical and reporting skills within a fast-paced and competitive environment. * Responsibilities: - Extract manipulate and analyze large datasets using SQL in order to provide the required information. - Develop and maintain tools and reports to monitor marketing and sales performance across multiple brands, regions, and products. - Analyze, provide insight, and propose solutions for a spectrum of activities including acquisition, retention, and reactivation. - Develop accurate and efficient processes to deliver self-serve reporting to various parts of the business. - Deepen our understanding of customer behavior and apply statistical techniques to model and predict their behavior and the performance of the portfolio in general. *Requirements: Essential: - A degree in Statistics, Economics, Mathematics, Computer Science or related field. - At least 3 years’ experience with SQL and data analysis. - Proficiency in Excel. - Working knowledge of SQL and databases. - Working knowledge of Power BI and DAX. - High level of written and spoken English. - An understanding of statistical analysis techniques. Desired: - Advanced SQL. - A keen interest in sports and knowledge of the sports betting industry. - Knowledge of Google Analytics, Hive, Presto. - Knowledge of Tableau, Microstrategy or Optimove. - Experience working in the sports betting industry. - Spanish and/or Portuguese proficiency. Desired: - Team player. - Strong interpersonal skills. - Proactivity. - Strong analytical and problem-solving skills. - Excellent attention to detail. - Ability to analyse large amounts of data quickly and accurately. - Relentless curiosity: Questions the status quo, continually asks why/why not. - Focused on achieving targets and meeting deadlines. - Takes initiative and can work autonomously.

Business Analyst (Junior)   What do we need?   Unik’s Business team is looking for a highly motivated individual who is passionate about our mission and is skilled in Business Analysis. You will collaborate with functional leads (both inside and outside of the company) to define and enforce continuous improvements for our clients (ERP Customers, accounting, human resources and operations (BPM) services).   Job opening: 1 (Junior). With gross annual salary:  Junior: € 21k + variables;   Who We Are:   Unik is a Low-code BPM Automation platform Boosted by Cognitive Data Capture with 100% accuracy, that turns any unstructured text data into business-critical information.   We serve B2B Enterprise, targeting Industry, Financial Services and Insurtech, supporting KYC, AML, and Claims, automating any manual, labor-intensive, document-based workflow.   In a constantly changing world, where speed and agility are essential, we simplify and automate the operations of organizations. Providing the best user experience, with simplification of processes, through technological innovation.   We are proud to be part of JOYN, an international group of IT companies with over 20 years of business experience, with projects in more than 14 countries and over 400 employees.   Roles and responsibilities:   Provide consulting services to customers related to business requirements (define and optimize). Provide business analysis, processes definition (BPM) and optimization (Lean; six sigma; kaizen); Setup and develop HR processes, policies and tools according to the business needs; Provide functional support, collaborating with project team in the implementation of HR systems; Creates the appropriate user documentation and procedures and will assist in training users on the updated functionalities; Outcome project focus: We need to be focus on the outcome for the client. Understanding the entire customer journey, thinking strategically across departments, and identifying ways to improve operational efficiency. Assist Unik in using data to support decision-making with minimum effort by promoting the use of KPIs to analyze the efficacy of operational procedures on Customer Success. Define and implement scalable solutions that improve productivity while reducing manual labor. Software Quality Tests to help the software development team increase the delivery quality.    Required Skills and Experience:  Business knowledge (HR processes, accounting, finance, banking). Technology and software life-cycle knowledge and experience. Being a big fan of fast-paced situations where things are always changing. Being able to work under pressure. Data analysis, conducting root cause analyses, constructing business processes, identifying metrics, and/or evaluating company performance are all skills that you should have. Preferred additional Skills and Experience:   Project management, product management, business management or communications experience are all desirable and preferable. Fluency in English; Excellent Soft Skills; Make it happen attitude; Both written and oral English as to be a strong suit and also the ability to communicate in Portuguese. Degree in Management, Computer Science or similar. Experienced in Devops and promoter of automation.    As a Candidate you’ve decided to provide us your personal data. Uniksystem will process it as well as the attached documents within the scope of this and future recruitment and selection processes.    Applications in: https://www.uniksystem.com/careers/junior-business-analyst/ or recruit@uniksystem.com

Human Resources Payroll Consultant (HRIS) Location:b'/xc2/xa0'Carnaxide, Lisbon, Portugal, Occupation:b'/xc2/xa0'Full time Min. Experience:b'/xc2/xa0'2 years What do we need?b'/xc2/xa0' Unikb'/xe2/x80/x99's Operations team is looking for a highly motivated individual who is passionate about our mission and is skilled in Human Resources management, Payroll, operational improvement, and analytics. You will collaborate with functional leads (both inside and outside of the company) to define and enforce continuous improvements for our clients.b'/xc2/xa0' Job opening:b'/xc2/xa0'(Junior, Mid-level or Specialist). Two Open positions. Who We Are: Unikystem is a Low-code BPM Automation platform Boosted by Cognitive Data Capture with 100% accuracy, that turns any unstructured text data into business-critical information. We serve B2B Enterprise, targeting Industry, Financial Services and Insurtech, supporting KYC, AML, and Claims, automating any manual, labor-intensive, document-based workflow. In a constantly changing world, where speed and agility are essential, we simplify and automate the operations of organizations. Providing the best user experience, with simplification of processes, through technological innovation. We are proud to be part of JOYN, an international group of IT companies with over 20 years of business experience, with projects in more than 14 countries and over 400 employees. Roles and responsibilities: b'/xe2/x80/xa2' Process Payroll for Customers; b'/xe2/x80/xa2' Deliver Human Resources Management activities (HRIS), from on-boarding to off-boarding, including all legal requirements; b'/xe2/x80/xa2' Setup and develop HR processes, policies and tools according to the business needs; b'/xe2/x80/xa2' Provide functional support, collaborating with project team in the implementation of HR systems; b'/xe2/x80/xa2' Creates the appropriate user documentation and procedures and will assist in training users on the updated functionalities; b'/xe2/x80/xa2' Understanding the entire customer journey, thinking strategically across departments, and identifying ways to improve operational efficiency and cut costs are all important. b'/xe2/x80/xa2' Maintain current knowledge of important improvements and patterns of inefficient distributed team working practices, as well as how they may affect and improve ways of working. Required Skills and Experience: b'/xe2/x80/xa2' Being a big fan of fast-paced situations where things are always changing; b'/xe2/x80/xa2' Having an experienced backgroundb'/xc2/xa0'with technology;b'/xc2/xa0' b'/xe2/x80/xa2' Fluency in English; Excellent Soft Skills; Make it happen attitude; Both written and oral English as to be a strong suit and also the ability to communicate in Portuguese; b'/xe2/x80/xa2' Data analysis, conducting root cause analyses, constructing business processes, identifying metrics, and/or evaluating company performance are all skills that you should have. Please apply by email to: recruit@uniksystem.com or https://www.uniksystem.com/careers/human-resources-payroll-consultant-hris/ As a Candidate youb'/xc2/xb4've decided to provide us your personal data. Uniksystem will process it as well as the attached documents within the scope of this and future recruitment and selection processes.

About Improve Improve International is the world’s leading independent provider of post-graduate veterinary training. Operating in 8 countries across Europe and the US, Improve provides high-quality training both online and in the classroom. We have recently completed a management buy-out for the Benchmark group and are now embarking on an ambitious growth plan. To help us deliver on this plan, we are looking to high-quality individuals to join the team who are ambitious and want to make a difference.   Job Purpose Reporting to the group CFO, this role has two distinct elements: Firstly, this role will be responsible for overseeing and rapidly improving our European accounting operations and working with the UK team to implement standardized ways of working across the group. Secondly, this role will take the lead on Financial planning and analysis for the whole group, supported by the rest of the team.   Key Responsibilities Rapidly move inhouse currently outsourced finance operations Work with UK team to develop standardised processes and ways of working. Implement this for European accounting function Implementation of new finance and billing systems Ownership of all tax, statuatory reporting and compliance for European entities Ownership of group FP&A processes and systems including all budgeting and forecasting Work with CFO to provide the Board and management team first class insight and KPIs on business performance, looking both forward and backwards. Build rolling cashflow forecasting at a group level and work with the business to build processes that help keep it up to date and accurate Line management of a small team Focus on continuous improvement of all processes Business partnering of Group Operations Director, providing decision support and analysis to support growth   Qualifications and experience Qualified accountant Experience in a similar role, having industry knowledge is advantageous Experience managing teams and strong stakeholder and commercial manager experience Previous experience managing a finance team Strong Excel skills Proficient in finance systems Strong understanding of business insight and KPIs   Personal attributes/characteristics Fluent written and verbal English (mandatory) Excellent organisational skills and ability to work under pressure and to agreed deadlines High attention to detail and experience working in fast paced dynamic environments Excellent communication and interpersonal skills, key business partner Previous experience managing a finance team Can-do, positive and proactive attitude Self-starter and self-sufficient Empathetic people leader    What we offer Competative market-rate salary Participation in group bonus scheme Opportunity for progression in dynamic, growth business   How to apply Please send your CV and covering letter in English expliaining your suitability for this role, to recruitment@mail.improveinternational.com with the title of this role in the subject line The closing date for applications is Friday 8th January, 2021 Please note, that due to current resource contraints we will only be able to reply to those candidates who progress to an interview.

Our Portugal-based Consumer Experience team’s vision is to provide the most engaging insurance shopping experience and make Lovys the de-facto choice for anyone, for anything related to property and casualty insurance.  What You’ll Do  Product Strategy and Direction: Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the product strategy in this area. Build deep understanding and empathy of our customers, why they come to Lovys and their journey from before signing up to becoming a regular customer Roadmap Planning: Manage a cross-functional team including engineering, design, insurance and data science to build a compelling product roadmap, and facilitate the execution of that roadmap to ship impactful product features that delight our customers and help them get immense value from Lovys. Use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs. Requirements Definition: Develop comprehensive product plans, incorporating business requirements and roll out plans. Effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.  Product Roll-out & Feedback Iteration: Create and execute go-to-market plans for new features. Monitor key performance metrics to ensure optimum performance and identify improvement opportunities.Continuously gather insights from user feedback, experiments,research, and analysis to iterate on that roadmap and ship better and better products.  REQUIREMENTS You are A customer-obsessed product leader who is passionate about Lovys and our mission  You have a great track record of collaborating with cross-functional teams to take ambiguous problems and create a winning path forward for your team to shipping great consumer products  You have experience launching consumer products.  Have a creative and entrepreneurial spirit, are a self-starter and a strong analytical thinker  You have excellent design aesthetic and ability to drive innovation across multiple surfaces, inspiring the team to build for the future.  You have strong written and verbal communication skills, and can collaborate with a large and varied group of stakeholders.  You have a high attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision  You have demonstrated technical proficiency and effectiveness working closely with engineers   Qualifications   5+ years of experience, with at least 3 years of product management in building consumer & technology products (eCommerce or B2C; SaaS products)  B.S in Computer Science, Engineering,HCI or related discipline; MBA preferred  Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely  Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, features  Team player who puts customers reputation above oneself Adaptable, flexible and influential change leader  Proven success record in balancing product strategy, engineering execution and market delivery  Superior analysis, problem-solving and negotiation skills  Self-starter with growth mindset  Excellent analytical, collaboration, verbal and written skills Understanding of online application development.  Some travel required (~ 2 times per month between our Paris HQ and Portugal Tech hub)  Partially remote: To apply for this job you must be willing to work in the time zones between GMT-1 and GMT+3. Language(s): Required English| Nice to have French APPLY HERE:  https://landing.jobs/at/lovys/senior-product-owner-cust-experience?country=PT

Are you passionate about costumer support and social media? Then this job is definitely for you:) Come and work to one of the best places to work in Lisbon with a multicultural team from all over the world. What will you be doing as an English Customer Delight Representative? - Support (by chat, email or phone) and help small and medium sized businesses grow. - Support and expand the self serve advertising base for SMB (Server Message Block) clients in the online and digital advertising domain. - Provide sales support for all self service products. - Provide product and tool support to improve clients’ experience. - Identify trends and solve problems facing multiple SMB clients. - Provide product insights and feedback from our customers to our engineering crew. Are you the right person for this challenge? Then you must be: - Fluent in English (C2 Level or Native). - Good computer skills. - Previous experience in customer service or/and customer support. - Excellent communication skills. - Good listening and empathy skills.   What do we have to offer? - Competitive salary; - Fixed-term, renewable employment contract;   For those of you interested please share your CV and we will get in touch. Best of luck:)

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

FLUENT GERMAN SPEAKERS ONLY - LOCATED IN LISBON EU NATIONAL OR WORK PERMIT Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionizing the gambling space as they go. They are home to a global family of well-known brands and they are looking for a German-speaking Customer Service Agent to join their team in Lisbon! Responsibilities: Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. Provide customers accurate and relevant information about products, services and promotions based on needs. Educate customers to use all online self-service tools. Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. Work towards simplifying the existing processes to reduce effort. Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. Perform against all key Customer service goals. Knowing individual targets and individual performance management Take ownership for your development. Look for opportunities to grow Work on individual career progression plan and manage training plan completion. Have an overview about required development activities and participate on them as well. Looks for feedback and development activities to improve in skills related to the current work. Developing others - create and support opportunities for building skills to execute current and future responsibilities. Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You will be part of the Costumer Support Department of Generix Group./7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You will be part of the Customer Support Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com