Racing dynamic chain

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on shifts (9pm - 5am), who ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your resume to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis of customer requests and anomalies; - Configuration control; - Propose solutions and resolve incidents within contractual deadlines; - Update the status of the customer support request in the information system; - Anticipate and alert in case of difficulties to solve, by yourself, the incident; - Create and update of correction sheets; - Transmit the necessary information to the maintenance service department.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Ideally first experience in transports, logistics and IT; - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Fluency in French (speaking and writing) and English is required; - Prerequisites: analytical capabilities, team spirit, autonomy.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your resume to: generix.porto@generixgroup.com

DO YOU WANT TO CODE? ARE YOU SEARCHING FOR A PLACE TO WORK WITH A FLEXIBLE WORK FROM HOME POLICY?   If you’re passionate about technology, full of energy and ambitious and looking for an opportunity to join a dynamic and challenging organization that can help you achieve your full potential, then this job opportunity is for you!!!   We are currently looking for a Software Developer to: Develop, control, and monitor software; Develop software tools and scripts to help in deploys and maintenance; Debug, fix, test and write new code on several languages; Teamwork to improve production environments and reduce the incidence of breakdowns; Develop strategies to improve overall reliability and safety.   What we expect you to bring: Experience with.NET (C#, ASP.NET Webforms, ASP.NET MVC); Experience with HTML, CSS, JavaScript, C#, SQL; Excellent written and verbal communication skills (Portuguese and English); Ability to work effectively towards tight deadlines; Responsibility, pro-activity, and dynamic performance; Organization skills, autonomy, and teamwork; Experience with Microsoft Windows Server, Microsoft SharePoint, Microsoft SQL Server, Microsoft Azure, Microsoft Visual Studio, Active Directory, ADFS, and Azure AD, IIS, PowerShell, Web Application troubleshooting, will be a plus.   What we have to offer: Opportunity to join a solid, growing company (with national and international clients); Integration in a dynamic and experienced team with lots to teach you; Opportunity to work on fast-growing projects where you will work side by side with top decision makers; Remuneration compatible with experience and demonstrated knowledge; Flexible work from home policy; Relaxed, informal, and friendly team environment; Day-off on your birthday.    Our Values: Teamwork is an essential part for us, so that we can learn and grow together; We value a respectful, diverse, egalitarian, and compassionate environment; We believe transparency and communication are the foundations for a healthy work environment; Curiosity in continuous learning is what pushes us further; We value knowledge and experience over a college degree.   Still interested? Apply to recrutamento@cavedigital.com. Do not forget to attach your CV!   Who We Are CAVEDIGITAL is a software house with +20 years of experience in the market working with large Organizations. Our core focus is providing Organizations with our software Smart Governance® to help modernizing the way they handle their formal decisions. Smart Governance® is an all-in-one integrated product that takes the complexity and risks associated with non-integrated solutions, and offers an easy, complete, and reliable environment where our clients can make their corporate decisions, with instant access to information, and full compliance. At CAVEDIGITAL we realise that the world is changing fast and that’s why we’re revolutionizing corporate governance by providing our clients with the most advanced tools to support their chain of command decision-making processes.

DO YOU WANT TO CODE? ARE YOU LOOKING FOR A PLACE WHERE YOU CAN WORK FROM HOME?   If you’re passionate about technology, full of energy and ambitious and looking for an opportunity to join a dynamic and challenging organization that can help you achieve your full potential, then this job opportunity is for you!!!   We are currently looking for a Software Developer to: Develop, control, and monitor software; Develop software tools and scripts to help in deploys and maintenance; Debug, fix, test and write new code on several languages; Teamwork to improve production environments and reduce the incidence of breakdowns; Develop strategies to improve overall reliability and safety.   What we expect you to bring: Experience with.NET (C#, ASP.NET Webforms, ASP.NET MVC); Experience with HTML, CSS, JavaScript, C#, SQL; Excellent written and verbal communication skills (Portuguese and English); Ability to work effectively towards tight deadlines; Responsibility, pro-activity, and dynamic performance; Organization skills, autonomy, and teamwork; Experience with Microsoft Windows Server, Microsoft SharePoint, Microsoft SQL Server, Microsoft Azure, Microsoft Visual Studio, Active Directory, ADFS, and Azure AD, IIS, PowerShell, Web Application troubleshooting, will be a plus.   What we have to offer: Opportunity to join a solid, growing company (with national and international clients); Integration in a dynamic and experienced team with lots to teach you; Opportunity to work on fast-growing projects where you will work side by side with top decision makers; Remuneration compatible with experience and demonstrated knowledge; Relaxed, informal, and friendly team environment; Day-off on your birthday.    Our Values: Teamwork is an essential part for us, so that we can learn and grow together; We value a respectful, diverse, egalitarian, and compassionate environment; We believe transparency and communication are the foundations for a healthy work environment; Curiosity in continuous learning is what pushes us further; We value knowledge and experience over a college degree.   Still interested? Apply to recrutamento@cavedigital.com. Do not forget to attach your CV!   Who We Are CAVEDIGITAL is a software house with +20 years of experience in the market working with large Organizations. Our core focus is providing Organizations with our software Smart Governance® to help modernizing the way they handle their formal decisions. Smart Governance® is an all-in-one integrated product that takes the complexity and risks associated with non-integrated solutions, and offers an easy, complete, and reliable environment where our clients can make their corporate decisions, with instant access to information, and full compliance. At CAVEDIGITAL we realise that the world is changing fast and that’s why we’re revolutionizing corporate governance by providing our clients with the most advanced tools to support their chain of command decision-making processes.

Equine Veterinary Surgeon - UK Reach Health Recruitment is a company specialised in the recruitment of health professionals to the UK. We are currently recruiting Equine Veterinary Surgeons to work with horses, on an ambulatory practice based and in the geographical area of Surrey/Sussex border – covering the Surrey, Sussex, Hampshire & Berkshire areas. Minimum requirements: Citizenship European Union Degree Veterinary Medicine obtained in the European Union Driving license. Good English communication skills Professional Experience: ideally two years or more with equine experience. Dynamic and forward thinking team player. We offer the opportunity to develop your clinical knowledge. Capacity to cover weekends, evenings and bank holidays on a rota basis, Ability to work in a broad client base from racing & polo yards to sports & leisure horses. The company can assist with accommodation, and a work vehicle will be supplied. Permanent contract offer. Very attractive salary and dependent on relevant experience. For more information or to apply please send CV updated in English

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?     JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department. MAIN RESPONSIBILITIES In this context, you will have as main missions: - Supervision of all technical platforms and client’s applications; - Management of technical events or incidents; - Perform technical operating procedures; - Prepare operating reports; - Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Prerequisites: background experience with Windows and Linux OS, and basic notions of computer databases (including networks); - ITIL V3 Foundation Certification would be a plus; - Ability to work in a team, be autonomous and able to respect instructions and procedures; - Communication and analytical skills would be a plus; - Good level of French and English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!     Ready to join us the challenge of digital transformation of prestigious clients?     JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a daytime shifts (5am - 9pm). This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.   MAIN RESPONSIBILITIES In this context, you will have as main missions: > Supervision of all technical platforms and client’s applications; > Management of technical events or incidents; > Perform technical operating procedures; > Prepare operating reports; > Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS > Degree in Software Engineering, Information Technology, Mathematics or similar; > Prerequisites: background experience with Windows and Linux OS, and basic notions of computer d atabases (including networks); > ITIL V3 Foundation Certification would be a plus; > Ability to work in a team, be autonomous and able to respect instructions and procedures; > Communication and analytical skills would be a plus; > Good level of French and English would be a plus. Basic level is mandatory.   OFFER > Attractive wages and benefits; > Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION The Application Production Technician is in charge and responsible for any application roll-out, patch or release upgrade on the operational Cloud environments.   MAIN RESPONSIBILITIES - Set and deploy applications registered in Generix Service Catalog, according to the existing processes; - Update and guarantee a continuous follow up of change requests with customers and partners; - Implement change management acts according to existing and documented standards defined in the company; - Be responsible and assure a quality control and risk assessment before implementation; - Ensure a post-implementation review with the customer and partners; - Produce activity reports for the team manager on daily basis.   EXPERIENCE REQUIREMENTS - Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus; - Experience in the contact and resolution of the requests made by the customer and partners; - Knowledge of Linux or Windows operating systems; - Knowledge of protocols: HTTP, FTP, SFTP, etc; - Fluency in French and English (speaking and writing) is required; - Knowledge of PostgreSQL would be a plus; - Knowledge of EDI would be a plus.   PERSONAL SKILLS - Collaborative attitude and proactive mindset; - Curious, open mindedness, ability to adapt and not afraid to leave the comfort zone; - Excellent communication and interpersonal skills; - Ability to prioritize customer requests on daily basis; - Expertise problem solving skills; - Willing to collaborate and strengthen the relationship between the teams.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.   MAIN RESPONSIBILITIES In this context, you will have as main missions: - Supervision of all technical platforms and client’s applications; - Management of technical events or incidents; - Perform technical operating procedures; - Prepare operating reports; - Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Prerequisites: background experience with Windows and Linux OS, and basic notions of computer databases (including networks); - ITIL V3 Foundation Certification would be a plus; - Ability to work in a team, be autonomous and able to respect instructions and procedures; - Communication and analytical skills would be a plus; - Good level of French and English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.   MAIN RESPONSIBILITIES In this context, you will have as main missions: - Supervision of all technical platforms and client’s applications; - Management of technical events or incidents; - Perform technical operating procedures; - Prepare operating reports; - Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Prerequisites: background experience with Windows and Linux OS, and basic notions of computer databases (including networks); - ITIL V3 Foundation Certification would be a plus; - Ability to work in a team, be autonomous and able to respect instructions and procedures; - Communication and analytical skills would be a plus; - Good level of French and English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As a Deployment Technician, you will be involved in a team responsible for the deployment of R&D versions in costumer’s environment and assure the proper running of the solution after the setup. This team works on two different shifts between 9am and 10pm (Monday to Friday).   MAIN RESPONSIBILITIES - Ensure the relationship with the customers, and inform them about the status of the requested deployments; - Inform the support team about all the updating services, giving them an overview of the deployments (critical incidents, …); - Ensure a daily follow up of the monitoring reports to check the status of our client’s solutions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Technical skills in support and deployment, such as CloudOps; - Knowledge of Web Services, IIS, load balancing and SQL Server (index, mirroring, …); - System performance analysis and scripting automation; - Prerequisites: synthesis skills, be able to apply the instructions and procedures and be comfortable on the phone to reassure the customer; - Ability to work in a team and be autonomous; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com