Relocation if applicable

We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the Italian/English Market. Tasks: Customer service call; Give support to the through others means of communication, namely email and chat; Respond to customer inquiries regarding service and service and product related inquiries; Inform the costumer about specific products, services, policies, and procedures No need to make any sales. Requirements: Fluent language skills in Italian- verbal, reading and writing; Advanced level of English - verbal, reading and writing; Excellent communication skills; Customer service – oriented and high focus on customer satisfaction; Strong administration and organization skills; Keen eye for detail to ensure high accuracy; Intermediate PC skills; Immediate availability. Offer: Base salary + language complement + food allowance + productivity bonus; Home Office; Availability to work through rotational schedules and time off; Introduction and continuous training; Relocation package, if applicable; Signing Bonus. Feel free to contact and ask any questions you might have!

We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the German/English Market. Tasks: Customer service call; Give support to the through others means of communication, namely email and chat; Respond to customer inquiries regarding service and service and product related inquiries; Inform the costumer about specific products, services, policies, and procedures.   Requirements: Fluent language skills in German- verbal, reading and writing; Advanced level of English - verbal, reading and writing; Excellent communication skills; Customer service – oriented and high focus on customer satisfaction; Strong administration and organization skills; Keen eye for detail to ensure high accuracy; Intermediate PC skills; Immediate availability.   Offer: Base salary + language complement + food allowance + productivity bonus; Home Office; Availability to work through rotational schedules and time off; Introduction and continuous training; Signing Bonus; Relocation Package, if applicable.   Feel free to contact and ask any questions you have!

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role The team leader will lead, monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization. d Main Responsibilities As a Team Leader, you will Collect and share employee feedback with the management Collect, analyze, validate and compare data regularly (weekly, monthly, depending on needs) Perform feedback sessions and implement corrective measures if applicable Inform and tutor the team about process changes and new procedures Collect and manage data for the Service Delivery attainment report Assess the team capabilities vs. the workload Ensure that all SLAs and KPIs are met and that all team members receive proper training on the business needs Assure for all team members proper visibility and understanding of performance results (team and individual) Be part of interviews and reporting interviews with SDM’s/Ops Manager We are looking for Relevant University Degree (Finance, Accounting, Economics or similar) Management experience in BPO/Outsourcing environment Excellent command of English (C1) Second Language counts as a plus Ability to work independently or with minimum supervision. Send an email to [email protected] if you are interested in

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French Financial Advisor in Lisbon One of our clients based in beautiful Lisbon is looking for candidates who speak very good French and that would like to have an experience in the financial industry. What will you do: • Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience • Keep in contact with clients by receiving incoming calls and emails, managing claims and requests • Call the customers to complete their profile, offer help if the customer would like to obtain a credit Who you are: • Fluent in French (C1) and English (B2) • Good computer skills • Sales experience appreciated • Very good communication skills • Good listening and empathy skills • Good time management skills • Team spirit and flexibility • Argumentative power and management of expectations on the part of the customer What they offer: • Relocation package • Professional, but friendly office • Social events If you are interested or if you would like to know more, please, feel free to contact me. We have a lot of job opportunities for all European languages.

French-speaking email Advisor for leading online bank in Lisbon Fixed-term Full-time    Are you looking to start a career in finance and move to Lisbon?  We are in search of  French-speakers to join a brokerage project and provide high-quality customer support. Empower your technical skills while gaining a privileged know-how of the digital stock market!     French-speaking Customer Advisor (Lisbon Back Office)   About the Company:   Work for a pioneer and leader in online banking, brokerage and financial information. Focusing on simplicity, efficiency, security and low costs, this French firm was ranked the least expensive bank for the eleventh year in a row. They provide banking and investment products in an innovative way to more than 1.7 million customers.   Your Profile:   - You are proficient in French - Great communication and interpersonal skills - Formal and diplomatic personality - Great time management  - You are an EU resident, or you have a valid work permit - Experience in technical troubleshooting is a plus, but not required!   Your Responsibilities:   - Provide excellent customer support for French-speaking clients, deliver relevant solutions about banking inquiries, primarily through email  - Coordinate office activities and operations to secure efficiency and compliance to company policies and procedures - Create and update records and databases with personnel, financial and other data - Perform other tasks related to the banking activity, according to the needs of the project   What is in it for you?   - Competitive salary (14 monthly payments per year) - Performance bonus - 6 months fixed-term contract - Full-time position (Monday to Saturday) - Health insurance (after 6 months contract) - Initial training to learn all the banking concepts and inner workings of the project - Work in a modern office with an international atmosphere  - Intercompany mobility - Relocation package (only for candidates coming from abroad)  - Shared accommodation  - Flight reimbursement (after 6 months)   Work for an international brand ranked the best in Customer Relations in the banking sector. If it sounds like you, apply now! Move to sunny Lisbon and work in your language!

As a Travel advisor representative you will be keeping in contact with clients by receiving incoming calls and emails, managing claims and requests promoting and marketing the business, assist customers and hotel partners via phone regarding customer bookings... Profile: • Fluency in German (C1/C2) • Intermediate to fluent level of English • Good computer skills • Excellent communication skills • Team spirit and flexibility On offer: 3000€ signing bonus. Competitive wages (14 monthly payments per year). Bonus performance. On going training Health insurance with a dental plan (after 6 months contract). Relocation package - shared accommodation and flight reimbursement if needed. Opportunities for career progression and possibilities for an international career through the International.

Our client is looking for an Italian or Spanish Video Content Analyst to join their growing Team in Lisbon – Portugal. Do you love social media? Are you a fan of vlogging or constantly looking to videos to help solve your challenges? If the answer is yes, then you must start your career with a global company working as a Video Content Analyst for the world’s best loved video-sharing website. Want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making? Apply now, start your career supporting this exciting team. Day-to-day responsibilities: - Review user reports regarding website content - Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner - Make well-balanced decisions and help resolve inquiries to defined policies and procedures - Use market specific knowledge and insights to spot and scope solutions to improve the support of user community - Review sensitive content, sometimes involving graphic or disturbing subject matter Your profile: - Fluency in Italian or Spanish (at least C1 level, ideally native) - B2 level of English - Availability to work in 3 shifts, 7 days a week (24/7 availability) - Excellent communication (verbal and written) and interpersonal skills - Quick learner and adaptable to learn new processes, concepts, and skills - Excellent organizational and time management skills - Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard - Have a neutral mindset to alternative video content that needs classification We offer: - Pleasant and inspiring working atmosphere - Opportunity to be part of a rapidly expanding global organization with irreproachable reputation - Professional development and clear career path - New office facilities in a convenient location in Lisbon - Training & development opportunities - Competitive salary & relocation allowance and assistance - Free fruit, coffee, tea and water and a lot more!

Dutch Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient Dutch Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

French Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient French Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com