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About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a global brand, it brings to customers shows and films that everyone is talking about, from groundbreaking series and documentaries to the biggest blockbuster movies ever made. As a Customer Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude Previous experience in Customer Service is highly valued For non-EU residents, it is mandatory to have a valid work permit. Apply to https://bit.ly/3KC78wG

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer care specialist for a new generation of car rental across Europe: Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of renting cars. You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service. As a Customer Care Specialist with French, you will:  •Engage with customers to help and offer solutions by inbound calls and chat •Handle outbound tasks such as last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups •Demonstrate the ability to analyze information and solve problems •Work on continuous improvement for customer satisfaction We are looking for: •Native or proficient French (C2) •Fluency English (B2) •Previous customer-oriented environment experience is a plus •Excellent verbal and writing skills •Multitask, rigorous, autonomous, and resourceful •Analytical and positive mindset and a “sixth” sense for problems •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year)  •Meal allowance paid in voucher card (net) •Monthly Performance Bonus •Opportunities for career progression and possibilities for an international career Apply here ht

Work From Home base in Portugal! About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a Customer Experience Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in some of these language: Italian, French or Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Performance bonus Health insurance with a dental plan (after 6 months contract) Work From Home based in Portugal Apply here https://bit.ly/3vQXX6x or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. bout the job role: As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service. As a Team Leader, you will: Supervise, monitor, and develop a team of Customer Advisors. Closely monitor the SLAs and KPIs of the project. Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. Create an inspiring team environment with an open communication culture Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress in different job positions. We are looking for: Proficient in French, German or Nordic (C1/C2) Fluency in English (B2) At least on 1 year of previous experience in Team Management (mandatory) In-depth knowledge of performance metrics (KPIs) Good IT skills, especially in MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills For non-EU residents, it is mandatory to have a valid work permit.

About the job role: As a Global Training and Quality Manager, you will be responsible for the delivery of adviser onboarding and upskills training for the campaign of our client, the World´s Best Search Engine. The right person for this role should be enthusiastic to drive an excellent customer experience across the world. As a Global Training and Quality Manager, you will: •Work with the client to deliver training in each of the countries to achieve the targets •Complete TNA in all countries to identify gaps in learning to develop new materials to improve constantly across countries •Contributing to engagement activities, retention initiatives, customer experience, and business goals through leadership •Align all countries in training operating principles in the delivery of material and operational models within Quality teams •Support the client to drive customer excellence •Organize and lead calibration meetings and work with the countries on any action plans required •Report on Quality results •Work with different departments to design initiatives within Training and Quality We are looking for: •Native or Proficient in English (C1/C2) •Minimum 2-3 years of experience in a similar function •Excellent planning, organizational, and time management skills •Experience in leading a Quality Excellence team, driving customer experience in an operation utilizing Metrix such as NOS, Csat, and FCR •Background in managing, coaching, and mentoring across countries •Commercial awareness and good analytical skills •Strong communication skills – verbal, written, presentation •Outstanding interpersonal skills, relationship management, communications, analytical, presentations skills •Robust administrative skills and attention to detail in the management We offer you: •Competitive wages (14 monthly payments per year) •Monthly meal allowance in voucher card •Health Insurance after 6 months contract Apply in [email protected]

DAXXA is looking for a Chapter Lead – Senior Full Stack Dev Engineer for developing wholesale banking’s multi-country and multi-product platform that offers the best digital experience to ING’s biggest clients. Think forward! Our purpose is to empower people to stay a step ahead in life and in business. We are one of the most innovative banks with a strong established brand that operates worldwide with a clear omnichannel distribution strategy and international network. You will work together with a team of 5-7 young talented engineers based in Hollanda or Portugal which takes end to end ownership and responsibility and contributes in an agile way to the full lifecycle of an application, from requirements phase and implementation to running it in production. We work in a fun and creative environment where we enable everyone to perform at its best. Trust is essential: we respect each other’s opinion and we are not afraid to speak out loud whenever it is required. What you'll do: As an energetic Chapter Lead with expertise in people management, you are an engineer and this will be your role in the squad for 60% of your time. With your fellow squad member, you develop and deliver features to production. The remaining 40% you spend on building up expertise in your chapter and developing your chapter members. You are enthusiastic about transferring your knowledge to others, and about coaching members of your Chapter and overseeing their personal development. You help your chapter develop through coaching, mentoring and constant feedback Together with your IT Area Lead, you set targets for each team member You are responsible for HR-related activities: For instance 1 to 1 meetings with your team members, performance management. You work with the recruitment team to attract, onboard and retain top talent. Stakeholder management: work with stakeholders from different squads to understand and be able to help the team set-up their individual KPI’s and determine the way of working for the chapter; How to succeed. Master of Science in Computer Science or an equivalent field Excellent knowledge of Java8+ including Spring framework 4.x/5.x and Spring Boot 2.x You are able to develop an efficient and maintainable code with the right balance between solving the problem at hand and not over-engineering your solution. 5+ years of software engineering experience, preferably in creating high scalability mission-critical applications. Strong understanding of container-based platforms and tooling including Docker. Familiarity with Kubernetes and/or OpenShift is a plus Experience with at least one scripting language (e.g. Python, Ruby etc) Working knowledge with Javascript and frontend frameworks You keep yourself up to date with the latest trends and like to try everything out and experiment. Good understanding of DevOps practices including Git, CI/CD, test automation and monitoring Good understanding of relational databases (e.g. Oracle, MySQL). Familiarity with NoSQL datastores is a big plus. Experience leading chapters or teams developing highly concurrent and reliable distributed systems is a plus Fluent in written and spoken English A salary tailored to your qualities and experience Flexible working hours and the possibility to work at home Reimbursement for travel expenses 13th month salary Individual Savings Contribution (BIS), 3.5% of your gross annual salary Personal growth and challenging work with endless possibilities to realize your ambitions An informal working environment with innovative colleagues who strive for the very best Progressive way of working according to the Agile method, so that new ideas come to life If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Contact the recruiter attached to the advertisement for more information.