Shift leader

You come with:   Ability to learn quickly. Pro-active, self-starter and ambitious;  C1 – C2 level of English;  Easily adaptable to new circumstances, technologies, and procedures;  Well-organized and able to handle administrative tasks efficiently;  At least 6 months experience in managing a team in a fast-paced environment (preferably in BPO industry);  Ready to work on a shift rotating schedule including the weekends and national holidays.  Your day in Conectys:  You will consult for the Client(s) in the start-up phase of projects by performing a study of the needs and by delivering implementation reports;  You will manage day to day operational interactions with the client;  You will coordinate day-to-day activities to meet or exceed Service Level Agreements;  You will report on the overall performance of the team and suggest possible areas of improvement;  You will manage staff schedules, staff recruitment, training, performance evaluation, monitoring;  You will define and organize processes and use of tools;  You will define and manage the tasks, roles, and responsibilities of the customer teams.  We have for you:  Working on an international project;  Base Salary + performance bonus + Health insurance +  Meal Allowance + Laptop;  No need to worry with “back to the office date” it won’t be that soon;  Recurrent Training Sessions;  Young & multicultural environment;  Fast-growing company with international career opportunities;  Innovative HR culture with dedicated HRBP.   

Roustabouts / Roughnecks, Welders / Mechanics, Rig Operators / Drillers, Engineers (petroleum and mechanical) Health and safety officer, Superintendent SMP, SMP Supervisor, Document Controller Clerk, Community Superintendent, Training / HRD superintendent; SMP Engineer, Mine Engineer, Mine Surveyor, QA / QC Superintendent Steward, Shift Leader. ADMINISTRATIVE DEPARTMENT Business Analyst, Payroll Manager, Marketing Specialist, Administration Supervisor, Human Resources Officer, Financial Analyst, Senior Marketing Analyst, Logistics Coordinator / Expert, Procurement Officer, Secretary / Office Assistants / Office Clerks / Front Desk Clerks, Account / Finance Officer, Sales / Marketing Officers and Executive, Internal / Revenue Auditor, Database Marketing Manager, Call Center Supervisor, Call Center Manager MAINTENANCE / TECHNICAL DEPARTMENT Technical Assistant, Electrical Engineer, Electronics-Telecommunication Engineer, Computer Engineer, Internet Service Expert, Mechanical Engineer, Workman / Foreman / Technician, Service / Maintenance Supervisor, IT Application Manager, Computer Operator, Internet Expert. FOOD AND RESTAURANT DEPARTMENT Bakers / Bartenders / Chefs / Chef De Partie / Sous Chef / Chef D 'Cuisine / Cooks / Dietitians, Food and Beverage Servers, Food Service Supervisors, Restaurant and Food Service Manager, Catering Manager, Assistant Beverage Manager, Kitchen Manager, Banquet Coordinator, Beverage Server, Beverage Shift Manager.

Vacant Positions: Roustabouts / Roughnecks, Welders / Mechanics, Rig Operators / Drillers, Engineers (petroleum and mechanical) Health and safety officer, Superintendent SMP, SMP Supervisor, Document Controller Clerk, Community Superintendent, Training / HRD superintendent; SMP Engineer, Mine Engineer, Mine Surveyor, QA / QC Superintendent Steward, Shift Leader. ADMINISTRATIVE DEPARTMENT Business Analyst, Payroll Manager, Marketing Specialist, Administration Supervisor, Human Resources Officer, Financial Analyst, Senior Marketing Analyst, Logistics Coordinator / Expert, Procurement Officer, Secretary / Office Assistants / Office Clerks / Front Desk Clerks, Account / Finance Officer, Sales / Marketing Officers and Executive, Internal / Revenue Auditor, Database Marketing Manager, Call Center Supervisor, Call Center Manager MAINTENANCE / TECHNICAL DEPARTMENT Technical Assistant, Electrical Engineer, Electronics-Telecommunication Engineer, Computer Engineer, Internet Service Expert, Mechanical Engineer, Workman / Foreman / Technician, Service / Maintenance Supervisor, IT Application Manager, Computer Operator, Internet Expert. FOOD AND RESTAURANT DEPARTMENT Bakers / Bartenders / Chefs / Chef De Partie / Sous Chef / Chef D 'Cuisine / Cooks / Dietitians, Food and Beverage Servers, Food Service Supervisors, Restaurant and Food Service Manager, Catering Manager, Assistant Beverage Manager, Kitchen Manager, Banquet Coordinator, Beverage Server, Beverage Shift Manager. If you are eligible for the above listed position, please contact us.

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking b'&' writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.