Skills obtaining processing

Construction Researcher [Lisbon] About Construdata21 Founded in Vigo in 2000, Construdata21 manages and commercializes the largest specialized platform for the construction sector with information on projects in Spain, Portugal and other international markets (https://www.construdata21.com). In 2021 Construdata21 has become part of Byggfakta Group, a multinational company based in Sweden and a European market leader in information and technologies for the construction sector. Vortal operates in the same group, with offices in Lisbon and Madrid. Construdata21 currently works with a team of 40 professionals at its headquarters, in addition to 15 data agents distributed throughout the Iberian Peninsula. Immersed in a process of international expansion, we want to expand our team, so we are looking for a person-oriented to the active search for information in the sector. Job description We need to incorporate into our production team a person who, from our offices in Lisbon, develops research work for the location and monitoring of new construction projects in Portugal through phone calls, interviews and internet searches. Responsibilities - Provide new business opportunities for construction companies by publishing new projects and updating their evolution. - Telephone contact with the different suppliers of the sector (developers, construction companies, architects...) to get information about the status of their current and future projects. Building trusting relationships with these informants to consolidate a recurrent exchange of information. - Locate new projects through the use of reliable and trustworthy sources: Internet, specialized press, public archives, websites or social networks of the suppliers of the projects, etc. - Obtain as much information as possible on each project and its status (location, description of the works, construction phase, budget, promoter, builder, architect, etc.). - Maintain an updated portfolio of projects in the assigned area. Training - Compulsory Secondary Education. - Middle or higher education desirable. -Languages: Portuguese and English. Spanish recommended. Skills & Knowledge - Skills in the handling and evaluation of public access information sources. - Skills in obtaining, processing and interpreting data. - Use of office applications, databases and the Internet. - Ability to organize, verify and plan. - Proactivity and ability to work as part of a team. Experience - Previous experience is not essential, but knowledge or experience in the construction/real estate sector, public administration, documentation projects or administrative procedures will be an asset. Why join Construdata21? - Company in full international expansion with a stable project. - Immediate incorporation. - Full-time employment contract. - Possibility of hybrid work and conciliation. - Continuous training provided by the company. - Belonging to a highly professional and dynamic team.

Founded 12 years ago as a spin off from Critical Software, the Retmarker company brings the innovative spirit from its founders to push for the adoption of  Artificial Intelligence  to the field of  Ophthalmology. We are one of the oldest and most respected AI providers in this field. We operate from Coimbra (Portugal) to the World. The company is currently focused on retinal diseases, namely on  Diabetic Retinopathy, where we provide our own computer vision technology and professional services in the implementation of efficient and effective population-based screening programs. Our technology is  certified as a medical device. In recent years, we have been involved in the automated analysis of images from half a million diabetics, contributing to a better management of their disease and preventing blindness.  The company has ambitious plans to grow over the coming years, integrated in a new European group. We intend to speed up our efforts and  expand the usage of Deep Learning technology  in our products and address new pathologies from retinal images.  In this context, we will be reinforcing our R&D capacity with new elements. One of the elements we are looking for is an AI Engineer to join the AI team. We are a small team, extremely flexible, that keeps improving our own culture daily. If you like the environment of a startup, but one with a track-record already (real challenges, real data), creating a positive impact on people’s lives, this may be THE opportunity.  Remote working in the mid-term is a possibility.   KEY RESPONSIBILITIES AND EXPERIENCE Knowledge of Artificial Intelligence(specifically Machine Learning and with a huge focus on Deep Learning) using state-of-the-art methods. Ability to implement the defined Data Models in the most efficient way. Experience with processing, cleansing, and verifying the integrity of data used for analysis. Experience monitoring performance and advising any necessary infrastructure changes. Ability to analyze results for robustness, validity, and out of sample stability. Good applied-statistics skills (distributions, statistical testing, regression). Excellent verbal and written communication skills (Portuguese and English).   ESSENTIAL QUALIFICATIONS AND TECHNICAL SKILLS  University Degree (or confirmed professional experience) in computer science, informatics engineering or similar domain, with strong software engineering knowledge.  Minimum of 2-3 years’ experience in AI, ML engineering, Deep Learning or similar. Hands on experience with computer vision and image processing: good knowledge of fundamentals in feature extraction and image analysis retinal image processing is a strong plus industry experience in a healthcare/medical setting is a plus. Good understanding of Machine Learning techniques and algorithms (k-NN, Naive Bayes, SVM, Random Forests). Good understanding of Deep Learning. Strong programming skills in Python and in relevant Python Libraries for AI (Tensorflow, PyTorch, OpenCV, Keras, etc). Skilled in common data science toolkits, such as NumPy, Scikit-learn, Pandas, Matplotlib, SciPy, Matlab (strong in at least one of these is highly desirable). Previous experience using tools like Jira, Bitbucket/GitHub is a plus. Knowledge of CI/CD technologies and their application in Machine Learning is a plus.   --- Are you ambitious? Can you cope with pressure? Would you like to work with state-of-the-art AI/computer vision technology?  If your answer is yes to these questions, get in touch! We would be pleased to meet you.  

Founded 12 years ago as a spin off from Critical Software, the Retmarker company brings the innovative spirit from its founders to push for the adoption of Artificial Intelligence to the field of  Ophthalmology. We are one of the oldest and most respected AI providers in this field. We operate from Coimbra (Portugal) to the World. The company is currently focused on retinal diseases, namely on  Diabetic Retinopathy, where we provide our own computer vision technology and professional services in the implementation of efficient and effective population-based screening programs. Our technology is certified as a medical device. In recent years, we have been involved in the automated analysis of images from half a million diabetics, contributing to a better management of their disease and preventing blindness. The company has ambitious plans to grow over the coming years, integrated in a new European group. We intend to speed up our efforts and expand the usage of Deep Learning technology in our products and address new pathologies from retinal images. In this context, we will be reinforcing our R&D capacity with new elements. One of the elements we are looking for is an experienced Senior AI Engineer to lead the AI team to a new era. We are a small team, extremely flexible, that keeps improving our own culture daily. If you like the environment of a startup, but one with a track-record already (real challenges, real data), creating a positive impact on people’s lives, this may be THE opportunity. Remote working in the mid-term is a possibility. KEY RESPONSIBILITIES AND EXPERIENCE Lead, mentor & manage the AI team members - ability to delegate responsibilities effectively. Skilled in plan creation and documentation practices - ability to present results in a clear manner. Knowledge of Artificial Intelligence (specifically Machine Learning and with a huge focus on Deep Learning), using state-of-the-art methods. Ability to implement the defined Data Models in the most efficient way. Experience with processing, cleansing, and verifying the integrity of data used for analysis. Experience monitoring performance and advising any necessary infrastructure changes. Analyze results for robustness, validity, and out of sample stability. Good applied-statistics skills (distributions, statistical testing, regression). Excellent verbal and written communication skills (Portuguese and English). ESSENTIAL QUALIFICATIONS AND TECHNICAL SKILLS University Degree (or confirmed professional experience) in computer science, informatics engineering or similar domain, with strong software engineering knowledge. Minimum of 5 years’ experience in AI, ML engineering, Deep Learning or similar. Hands on experience with computer vision and image processing: strong knowledge of fundamentals in feature extraction and image analysis retinal image processing is a strong plus industry experience in a healthcare/medical setting is a plus Excellent understanding of Machine Learning techniques and algorithms (k-NN, Naive Bayes, SVM, Random Forests). Skilled in common data science toolkits, such as NumPy, Scikit-learn, Pandas, Matplotlib, SciPy, Matlab (excellence in at least one of these is highly desirable). Extremely strong programming skills in Python and in relevant Python Libraries for AI (Tensorflow, PyTorch, OpenCV, Keras, etc). Knowledge of relational databases/SQL and NoSQL (e.g. MongoDB) is desirable. Previous experience using tools like Jira, Bitbucket/GitHub is a plus. Knowledge of CI/CD technologies and their application in Machine Learning is a plus. Are you ambitious? Do you want to assumer esponsibility? Would you like to have your own team and work with state-of-the-art AI/computer vision technology? Are you motivated to monitor developments in the field of AI and translate them into your own challenges? If your answer is yes to these questions, get in touch!    

Founded 12 years ago as a spin off from Critical Software, the Retmarker company brings the innovative spirit from its founders to push for the adoption of Artificial Intelligence to the field of  Ophthalmology. We are one of the oldest and most respected AI providers in this field. We operate from Coimbra (Portugal) to the World. The company is currently focused on retinal diseases, namely on  Diabetic Retinopathy, where we provide our own computer vision technology and professional services in the implementation of efficient and effective population-based screening programs. Our technology is certified as a medical device. In recent years, we have been involved in the automated analysis of images from half a million diabetics, contributing to a better management of their disease and preventing blindness. The company has ambitious plans to grow over the coming years, integrated in a new European group. We intend to speed up our efforts and expand the usage of Deep Learning technology in our products and address new pathologies from retinal images. In this context, we will be reinforcing our R&D capacity with new elements. The first one we are looking for is an experienced AI Senior to lead the AI team to a new era. We are a small team, extremely flexible, that keeps improving our own culture daily. Remote working in the mid-term is a possibility. If you like the environment of a startup, but one with a track-record already (real challenges, real data), creating a positive impact on people’s lives, this may be THE opportunity. KEY RESPONSIBILITIES AND EXPERIENCE Lead, mentor & manage the AI team members. Ability to delegate responsibilities effectively. Skilled in plan creation and documentation practices. Ability to present results in a clear manner. Knowledge of Artificial Intelligence (specifically Machine Learning and with a huge focus on Deep Learning), using state-of-the-art methods. Ability to implement the defined Data Models in the most efficient way. Experience with processing, cleansing, and verifying the integrity of data used for analysis. Experience monitoring performance and advising any necessary infrastructure changes. Analyze results for robustness, validity, and out of sample stability. Good applied-statistics skills (distributions, statistical testing, regression). Excellent verbal and written communication skills (Portuguese and English).   ESSENTIAL QUALIFICATIONS AND TECHNICAL SKILLS University Degree (or confirmed professional experience) in computer science, informatics engineering or similar domain, with strong software engineering knowledge. Minimum of 5 years’ experience in AI, ML engineering, Deep Learning or similar. Hands on experience with computer vision and image processing: retinal image processing is a strong plus industry experience in a healthcare/medical setting is a plus strong knowledge of fundamentals in feature extraction and image analysis Excellent understanding of Machine Learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Random Forests. Skilled in common data science toolkits, such as NumPy, Scikit-learn, Pandas, Matplotlib, SciPy, Matlab, etc. (excellence in at least one of these is highly desirable). Extremely strong in Python Programming, and in relevant Python Libraries for AI (Tensorflow, PyTorch, OpenCV, Keras, etc). Knowledge of relational databases/SQL and NoSQL (e.g. MongoDB) is desirable. Previous experience using tools like Jira, Bitbucket/GitHub is a plus. Knowledge of CI/CD technologies and their application in Machine Learning is a plus. Are you ambitious? Do you want to assume responsibility? Would you like to have your own team and work with state-of-the-art AI/computer vision technology? Are you motivated to monitor developments in the field of AI and translate them into your own challenges? If your answer is yes to these questions, get in touch!

Develop and support Audio-over-IP distribution systems. Join Barix, a globally recognized technology provider in the Audio over IP space. Barix AG is looking for a Linux Audio Engineer to work in our offices located in Aveiro, Portugal. We are looking for someone with experience in the audio processing field, preferably in Linux embedded devices. Together with a team of professional and talented colleagues you will have the opportunity to shape your job and contribute developing BARIX solutions that are used in multiple applications around the world. As a Barix employee, YOU are the key to our success. Come join our dynamic international team and be a part of our exciting business. We offer a stimulating and challenging job in our small agile company with truly international reach.   Your responsibilities Development of Audio-over-IP applications for broadcast, paging and retail markets Contribute to maintain and update Barix’s HW and SW development platform Benchmarking of analog and digital audio characteristics Support internal and external development teams in debugging solutions   Professional Qualifications Required to Succeed University degree in computer science, telecommunications or electrical engineering Proficient skills in integration of HW and SW solutions Capability to understand complex systems Ability to read HW design schematics and PCB layouts Bootloader, Linux Kernel and codec driver patching abilities Excellent knowledge of C/C++ programming languages on embedded systems Scripting mastery in Python, bash and ideally LUA Deep understanding of TCP/IP, RTP and SIP protocols Previous experience in audio processing in real-time applications Practical knowledge of encoding and decoding algorithms ALSA framework configuration skills Systematic way of working using planning tools in agile teams (e.g. Jira) Familiar with source code management tools (e.g. BitBucket) Reliability in technical documentation writing Willingness to adapt to new technologies in an international fast-paced environment Local and remote team-player with good communication skills Fluent in English What we offer High level of independence and responsibility in a small agile technology company Exposure to a truly international business with relationships and clients around the world A multi-cultural team of motivated workers A successful technology company that is in existence for over 15 years

Come join an amazing and young team of International Talent in Lisbon. We are looking for German Speakers with a passion for communicating with others and solving problems. As ab'/xc2/xa0'Customerb'/xc2/xa0'DElight Agent you will: Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken Prepare, maintain, and review purchasing files, reports, and price lists Check shipments when they arrive to ensure that orders have been filled correctly and that goodsb'/xc2/xa0'meet the defined specifications Assist suppliers through e-mails and chat b'/xc2/xa0' b'/xc2/xa0'We are looking for: Native or Proficient inb'/xc2/xa0'German (level C2) Fluency in English Strong analytical and problem-solving skills Proficiency in Excel Good communication skills Autonomous and able to ensure end-to-end delivery of projects Responsible, flexible, dynamic, and resilient

As ab'/xc2/xa0'CustomerDElight Agent you will: Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken Prepare, maintain, and review purchasing files, reports, and price lists Check shipments when they arrive to ensure that orders have been filled correctly and that goodsb'/xc2/xa0'meet the defined specifications Assist suppliers through e-mails and chat b'/xc2/xa0' We are looking for: Native or Proficient in Frenchb'/xc2/xa0'(level C2) Fluency in English Strong analytical and problem-solving skills Proficiency in Excel Good communication skills Autonomous and able to ensure end-to-end delivery of projects Responsible, flexible, dynamic, and resilient b'/xc2/xa0' b'/xc2/xa0' b'/xc2/xa0' On offer: -Work in an amazing and young international environment -14 salaries per year -Meal allowance -Proivate health insurance -Performance bonuses on a monthly basis

As ab'/xc2/xa0'Customer Advisorb'/xc2/xa0'you will: Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken Prepare, maintain, and review purchasing files, reports, and price lists Check shipments when they arrive to ensure that orders have been filled correctly and that goodsb'/xc2/xa0'meet the defined specifications Assist suppliers through e-mails and chat We are looking for: Native or Proficient inb'/xc2/xa0'Dutch (level C2) Fluency in Englishb'/xc2/xa0'(C1) Strong analytical and problem-solving skills Proficiency in Excel Good communication skills Autonomous and able to ensure end-to-end delivery of projects Responsible, flexible, dynamic, and resilient b'/xc2/xa0' On offer: -Amazing international environment -Growth opportunities -14 salaries per year -Meal allowance -Performance Bonuses

Develop and support Audio-over-IP distribution systems.     Join Barix, a globally recognized technology provider in the Audio over IP space.     Barix AG is looking for an Audio HW Engineer to work in our offices located in Aveiro, Portugal. We are looking for someone with experience in the audio HW design field, preferably in professional audio devices.   Together with a team of professional and talented colleagues you will have the opportunity to shape your job and contribute developing BARIX solutions that are used in multiple applications around the world.   As a Barix employee, YOU are the key to our success. Come join our dynamic international team and be a part of our exciting business. We offer a stimulating and challenging job in our small agile company with truly international reach.    Your responsibilities   Development of HW designs for boards carrying high quality audio signals Contribute to maintain and update Barix’s HW and SW development platform Benchmarking of analog and digital audio characteristics Support internal and external development teams in debugging existing solutions   Professional Qualifications Required to Succeed   University degree in electronic and telecommunications engineering Proficient skills in integration of HW and SW solutions Capability to understand complex systems Ability to read, correct and re-design HW schematics and PCB layouts Mastery in at least one of the following fields: Power, digital and analog grounding Deep understanding of analog systems Audio signal processing and amplification Audio codecs Very advantageous previous experience in at least one of these areas: Half/Full-duplex systems Balanced/Unbalanced audio signal processing Systematic way of working using planning tools in agile teams (e.g. Jira) Familiar with HW design tools (e.g. Eagle, Altium, etc.) Reliability in technical documentation writing Willingness to adapt to new technologies in an international fast-paced environment Local and remote team-player with good communication skills Fluency in English   What we offer High level of independence and responsibility in a small agile technology company Exposure to a truly international business with relationships and clients around the world A multi-cultural team of motivated workers A successful technology company that is in existence for over 15 years 

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on shifts (9pm - 5am), who ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your resume to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com