Webhelp webhelp est

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: Our brand is an American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace. As a Technical Support Advisor, you will: •Respond to inbound customer requests, document relevant case information •Ensure excellent customer satisfaction •Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) •Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented •Collaborate with other technicians to resolve or properly close help tickets •Manage an individual ticket queue •Responsible to follow the direction of the management and provide feedback We are looking for: •Proficient Norwegian (C1/C2) •Fluency English (B2) •Possess excellent writing and verbal communication skills to simplify technical language for non-technical users •Demonstrate patience when communicating and solving issues Apply here: [email protected]

À propos de Webhelp Webhelp est une multinationale française de BPO qui rend les affaires plus humaines pour les marques les plus passionnantes au monde. En choisissant Webhelp, vous ferez partie d'une famille de plus de 100, 000 « game-changers » répartis sur plus de 140 sites dans 55 pays. Sur le rôle de l'emploi: Vous devrez garantir d'excellentes normes de service et maintenir un niveau élevé de satisfaction des clients tout en profitant de chaque jour au travail. En faisant partie de l'équipe, vous changerez la vie de nos clients en leur fournissant toutes les informations sur les avantages que notre entreprise peut leur offrir. En tant que Conseiller(e) Client, vous allez: •Assister les clients par de multiples canaux (courriel ou téléphone) de manière interactive et conviviale; •Recevoir des données de nouveaux clients et les insérer dans la plateforme (nom, adresse, contacts, type d'activité); •Fournir une brève formation à l'utilisation d'un outil/application pour la publicité auprès des clients; •Gestion des réclamations client. Nous recherchons: •Natifs ou qui maîtrisent le français •Expérience antérieure dans le service client •Capacité analytique Ce que nous vous offrons •Des salaires compétitifs (14 paiements mensuels par an) •Prime de performance •Horaires du lundi au samedi, avec les samedis rotatifs •Environnement de travail dynamique et agréable •Hybride model – 50% au bureau et 50% à distance •Emploi à temps partiel - 30 heures – •Possibilités horaires: 08h-15h/09h-16h Appliquer ici https://bit.ly/3OlSEEk

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer care specialist for a new generation of car rental across Europe: Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of renting cars. You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service. As a Customer Care Specialist with French, you will:  •Engage with customers to help and offer solutions by inbound calls and chat •Handle outbound tasks such as last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups •Demonstrate the ability to analyze information and solve problems •Work on continuous improvement for customer satisfaction We are looking for: •Native or proficient French (C2) •Fluency English (B2) •Previous customer-oriented environment experience is a plus •Excellent verbal and writing skills •Multitask, rigorous, autonomous, and resourceful •Analytical and positive mindset and a “sixth” sense for problems •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year)  •Meal allowance paid in voucher card (net) •Monthly Performance Bonus •Opportunities for career progression and possibilities for an international career Apply here ht

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer advisor, you will need to ensure excellent service standards and maintain a high level of customer satisfaction. By being part of the team, you will change our customer's life by providing all the information’s about our company can offer them As a Customer Advisor with French, you will:  Engage with customers to help and offer solutions by inbound calls and emails Create and update records and databases with personnel information and other details Guide in the use of the tool/application to customers We are looking for: Native or proficient French (C2) Previous customer-oriented environment experience is a plus Multitask, rigorous, autonomous, and resourceful Analytical and positive mindset For non-EU residents, it is mandatory to have a valid work permit We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Monthly Performance Bonus Hybrid model – 50% in the office and 50% remote Work from Monday to Saturday Part-time position -30 hours per week- Work hours 08h-15h or 09h-16h Life at our company: Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more! New and modern offices in Braga, Portugal All submissions will be treated confidentially under the General Data Protection Regulation. Apply here https://bit.ly/3vcXRqX

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role As a Virtual Sales Specialist, you will build loyalty between Cisco and their Partners and focus on enablement to increase the partner’s Cisco revenue. Responsibilities and tasks •Establishing a close relationship with Cisco Partners by becoming a trusted advisor; •Becoming a specialist of Cisco’s Partner tools, promotions, and programs; •Forecast Partner’s activities; •Responsible for business planning; •Increasing Partners’ revenue; − Providing training to Partners; •Maintaining a close relationship with local stakeholders and Cisco distributors. We are looking for •Proficiency in English; •Sales and services experience; •The love for IT and software and the ability to tap into technology; •Experience in a similar or adjacent industry, working for Partner or Vendors; •Project Management can be a plus; − Great communication skills; •Self-driven individual: the ability to work/act independently and think fast We offer you •Competitive wages paid throughout 14 months per year Meal allowance paid through a meal card system •Other employees/company benefits in place •Monday to Friday schedule •Integration in a fast-paced and dynamic environment •Health Insurance provided by the company APPLY HERE Send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role The team leader will lead, monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization. d Main Responsibilities As a Team Leader, you will Collect and share employee feedback with the management Collect, analyze, validate and compare data regularly (weekly, monthly, depending on needs) Perform feedback sessions and implement corrective measures if applicable Inform and tutor the team about process changes and new procedures Collect and manage data for the Service Delivery attainment report Assess the team capabilities vs. the workload Ensure that all SLAs and KPIs are met and that all team members receive proper training on the business needs Assure for all team members proper visibility and understanding of performance results (team and individual) Be part of interviews and reporting interviews with SDM’s/Ops Manager We are looking for Relevant University Degree (Finance, Accounting, Economics or similar) Management experience in BPO/Outsourcing environment Excellent command of English (C1) Second Language counts as a plus Ability to work independently or with minimum supervision. Send an email to [email protected] if you are interested in

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Support Advisor, you will: •Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues. •Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels. •Improve your technical skills by troubleshooting issues related to electronic equipment. •Escalate potential service issues to the appropriate level (Level 1 to Level 4). We are looking for: •Proficient English (C1/C2) •Excellent communication skills coupled with empathy and team spirit •Previous experience in Customer Service is a plus •Previous experience with iOS and/or macOS, or comparable technology is preferential •For non-EU residents, it is mandatory to have a valid work permit •Workplace: Work from home, if you are based in Portugal We offer you: •Competitive wages (14 monthly payments per year) •Performance bonus •Meal Allowance paid in voucher card •Health insurance with a dental plan (after 6 months of the contract)  Apply here https://bit.ly/36Qidfz or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As Customer Advisor, you will: •Engage with customers via calls, emails, chat and social media for product information •Answer and manage the client complaints, providing informations and solving clients requests, sugestions and compliments •If needed forward the complaints to the law department •Work on continuous improvement for customer satisfaction •Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for: •Proficient French (C2) •Previous experience in Customer Service is preferred •Excellent verbal and writing skills coupled with empathy and team spirit •Good logical thinking •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year) •Meal allowance paid in voucher card (net) •Monthly Performance bonus •Health insurance with a dental plan (after 6 months contract) •The contract is a 6 month (renewable contract) Apply here https://bit.ly/3v8rOH3 or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. What You’ll Do In this customer-oriented role, as Business Development Specialist you will interact with existing customers via different channels, including phone, video, and e-mail. Equipped with opportunity data and aware of local business culture you will drive on-time renewals for assigned portfolio of products and service contracts across small customer segments. You will focus on minimizing the risk of contract churn by creating awareness of the importance of the support services and licensed digital products as well as by reaching out to customers who cannot be engaged digitally due to a lack of active contact details. You will bring a positive attitude, persistence, and strong communication skills to find a straight path to relevant customers’ representatives and build reliable advisory relationships to secure their renewals. We are looking for Proficient in Additional languages optional: German, French, Italian, Spanish. Developed communication skills and flexibility to talk with business and technical Developed self-confidence and influencing Basic analytical skills to understand complex data sets, produce summaries and customer-focused Willingness to continuous learning, team-oriented attitude, and dynamic approach to Good understanding and aptitude for Interests in communication technology, digital security, SaaS business would be Customer service, sales, or customer research experience would be Apply here https://bit.ly/3vxzbbs or send an email to [email protected]

Riguardo a Webhelp Webhelp é un’impresa multinazionale BPO francese che si distingue grazie ad un modello di business rivoluzionario che include tecnologie digitali, il design di soluzioni uniche e la capacità di creare un’esperienza umana per i clienti. Scegliendo Webhelp potrai far parte di una famiglia con piú di 100 000 persone provenienti da piú di 140 localitá in 55 paesi. Posizione lavorativa: Entrando a far parte di un team di assistenza clienti per uno dei maggiori retailer on-line d’Europa avrai l’opportunità di migliorare le tue competenze e la possibilità di sviluppare una carriera in un contesto tecnologico. Come parte di questo team potrai: Supportare i clienti tramite e-mail, chiamate e social media per fornire ulteriori informazioni, creare o cancellare ordini e consultare dettagli relativi ai pagamenti e molto altro ancora. Aiutare i clienti a tracciare gli ordini effettuati e fornire dettagli sulla consegna dei prodotti Preparare e monitorare l’archiviazione degli ordini Lavorare per un continuo miglioramento al fine di garantire la soddisfazione dei clienti Requisiti: Livello C2 di italiano Precedente esperienza nell’assistenza clienti è preferibile Candidati qui https://bit.ly/3vb7LJ7 o invia un'e-mail a [email protected] Eccellenti doti comunicative, empatia e spirito di gruppo Per residenti al di fuori dell’Unione Europea è richiesto un permesso di lavoro valido.

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. bout the job role: As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service. As a Team Leader, you will: Supervise, monitor, and develop a team of Customer Advisors. Closely monitor the SLAs and KPIs of the project. Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. Create an inspiring team environment with an open communication culture Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress in different job positions. We are looking for: Proficient in French, German or Nordic (C1/C2) Fluency in English (B2) At least on 1 year of previous experience in Team Management (mandatory) In-depth knowledge of performance metrics (KPIs) Good IT skills, especially in MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills For non-EU residents, it is mandatory to have a valid work permit.

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Talent Acquisition Specialist, you will Attract candidates by using databases, social media, job fairs, among others Conduct interviews to assess applicant's relevant knowledge, skills, experience, and aptitudes Establish a relationship with different departments and Managers to validate pieces of information Prepare and onboard the new employees to become fully integrated into the company Build a good relationship with candidates during the selection process by becoming a trusted recruiter Create, update, and maintain analytical reports and databases Analise cost and results of recruitment needs We are looking for Knowledge of a European language: English (C2 level) University Degree, preferably in Human Resources or similar Proven Work Experience in the field is mandatory Strong organization, communication, and results-oriented Familiarity with recruitment process methods (hiring profile, assessments, interviews, and ongoing follow-up) Familiarity with Applicant Tracking Systems and resume databases Experience with sourcing techniques Experience in mentoring a team Experience in Microsoft tools (MS Teams, Excel, PPT) is mandatory A positive and ‘can do’ attitude overlooking a community-building approach Apply here https://bit.ly/3rGg1Pq or send an email to [email protected] ebhelp.com

About us Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As Management Controller, you will be responsible for Support regular business analysis and allow monitoring of the operational and financial activity of Webhelp operations in Portugal. Business reviews for main clients Support the controlling tasks of Capex, Housing & Recruitment costs Support Senior Management Controller on the business/financial estimations processes (Budget and others) Internal audit of the most relevant processes/departments Monitorization of indirect wages costs evolution through a monthly report Support accounting team on the monthly closing process when needed Support the accounting team on statutory audit Ad-hoc analysis We are looking for: Proficient English or Portuguese (C1/C2) Bachelor's or master's degree in Business Administration, Corporate Finance, Accounting, or related field. Minimum 2 years audit experience in a dynamic work environment Previous experience with management accounting is a plus; Proficiency in Excel Strong analytical and technical skills Delivery skills, problem solver Excellent attention to detail and accuracy Capacity to adapt to a fast-changing environment Experience with Workday and Power BI is a plus; Critical reasoning skills; Good knowledge of accounting processes. We offer you: Competitive salary (14 monthly payments per year) Meal allowance paid in voucher card (7,23€ net per working day) Transportation allowance Performance-based bonus Apply here https://bit.ly/3Exk8T9 or send an email to [email protected]

Sobre Webhelp Webhelp, empresa multinacional francesa de BPO, humaniza los negocios de las marcas más emocionantes del mundo. Al elegir Webhelp, formarás parte de una familia de más de 100 000 personas, procedentes de más 140 lugares y con presencia en 55 países. Sobre el puesto de trabajo: Como parte del equipo de atención al cliente, del e-commerce líder en ventas flash de primeras marcas, tendrás la oportunidad de desarrollar tu carrera en un entorno tecnológico. Además de tener una visión privilegiada de una compañía con presencia en más de 10 países y con liderazgo en el panorama del comercio digital europeo. Como parte del equipo de Atención al cliente podrás: •Asesorar a los clientes mediante correo eletrónico, llamadas y a través de las redes sociales para dar información adicional, tomar y cancelar pedidos, consultar detalles de sus cuentas y mucho más. •Ayudar a los clientes a localizar sus pedidos y clarificar sus expectativas referentes a plazos de envíos •Preparar, mantener y revisar los archivos de compra •Trabajar en la mejorar continua de la satisfacción del cliente Estamos buscando: •Nivel C2 de Español •Experiencia previa en atención al cliente, es un plus •Excelentes habilidades de comunicación combinadas con empatía y espíritu de equipo Ofrecemos: •Competitivo salario (14 pagas por año) •Bono de desempeño •Subsidio de comida (neto) •Subsidio de transporte •Seguro medico privado (después de 6 meses) •Posibilidad de contrato permanente después de 12 meses •Lugar de trabajo: Nuevas y modernas oficinas en Parque das Nações, Lisboa, Portugal Aplicaciones en https://bit.ly/38R1CsY o enviando un email a [email protected]

Work From Home base in Portugal! About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a Customer Experience Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in some of these language: Italian, French or Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Performance bonus Health insurance with a dental plan (after 6 months contract) Work From Home based in Portugal Apply here https://bit.ly/3vQXX6x or send an email to [email protected]

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a global brand, it brings to customers shows and films that everyone is talking about, from groundbreaking series and documentaries to the biggest blockbuster movies ever made. As a Customer Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude Previous experience in Customer Service is highly valued For non-EU residents, it is mandatory to have a valid work permit. Apply to https://bit.ly/3KC78wG

SEB Group’s mission is to make consumers’ everyday life easier and more enjoyable and contribute to better living all around the world. Going beyond the excellence of its machines, SEB Group offers dedicated after-sales service, ready to act within the shortest possible time frames. As Customer Advisor, you will: Engage with customers via email or telephone to provide product information as part of the post-sales proce We are looking for: Proficient Flemish (C1/C2) Fluency in English (B2) Previous experience in Customer Service or as a Sales Representative is preferred Sales skills are valued Excellent verbal and writing skills coupled with empathy and team spirit Proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies Good logical thinking For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Health insurance with a dental plan (after 6 months of the contract)  Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months) Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program  Possibility to do Work from Home* Life at our company: We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022) Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more! All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer. Send your CV to [email protected]

About us Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: As an Accommodation Assistant, you will act as the first point of contact for HR-related queries from employees and external partners. Your main administrative duties include maintaining personnel records, managing HR documents, and updating internal databases. Ultimately, you will guarantee that our HR department supports our employees while conforming to labor laws. As Accommodation Assistant, you will have the responsibility to ensure and follow up on the availability of our apartments and aid our new hires. As an Accommodation Assistant, you will: Manage and support the new hires regarding accommodation needs. Manage the problems that the rooms may face on daily basis, connecting Manage the communication process with local agencies to provide rooms. with our external providers/assistants Calculate the monthly fees regarding accommodation. Manage forecast needs of apartments. We are looking for: Profient English and fluent French (minimum level B2) Knowledge of other European Language is a plus Strong organization, communication, and presentation skills Familiarity with recruitment process methods (hiring profile, assessments, interviews, and ongoing follow up) We offer you: Competitive Salary (14 monthly payments per year) Meal allowance paid in voucher card (net) Health insurance with a dental plan (after 6 months of the contract)  Apply here https://bit.ly/3rH0fDQ or send an email to [email protected]