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Lisboa-Lisboa (Lisboa)
Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster. We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential. About the Operations Team Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused on improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket. What can you expect from this experience? The nature of the work has to do with making calls and sending emails to maximize the most out of your interactions with our Key Accounts here at Uniplaces. You will be helping the main markets in Uniplaces and you will contribute to developing our collaborations with them. What will your mission be? - You will manage and update the properties’ availability, through phone contact with our clients; NO “cold” calls, all these clients are already working with us - You will add new offers on existing properties and help on completing them when needed; - You will proactively coordinate all the communication with landlords, account managers, and team leader, in case of any extra help redirecting them to the right colleague/department; - You will use tools and files that allow you to update availability, prices, and any other rental and offer conditions for our accommodation providers Requirements What is the profile we are looking for? Fluent in French and English (other languages are a plus); International-minded and able to cope with working alongside talented people from 16 different nationalities; A mix of an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment! We also expect you to be flexible and have an eagerness to learn since it’s the greatest recipe to thrive in a startup environment. What else do you need to know? This job is based in Lisbon, although it is currently remote An internship contract with a duration of 6 months An internship grant + meal allowance will be provided An amazing experience within an international environment Required availability of 40 hours a week Does it sound like the job for you? Great! Please apply below and let us know why you believe you're the perfect fit for the role:) https://uniplacescareers.recruitee.com/o/key-account-support-intern-french-speaker Note: Please send your CV in English.
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Lisboa-Lisboa (Lisboa)
Description: Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster. We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential. About the Operations Team Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused on improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket. What can you expect from this experience? The nature of the work has to do with making calls and sending emails to maximize the most out of your interactions with our Key Accounts here at Uniplaces. You will be helping the main markets in Uniplaces and you will contribute to developing our collaborations with them. What will your mission be? - You will manage and update the properties’ availability, through phone contact with our clients; NO “cold” calls, all these clients are already working with us - You will add new offers on existing properties and help on completing them when needed; - You will proactively coordinate all the communication with landlords, account managers, and team leader, in case of any extra help redirecting them to the right colleague/department; - You will use tools and files that allow you to update availability, prices, and any other rental and offer conditions for our accommodation providers Job requirements What is the profile we are looking for? Fluent in Italian and English (other languages are a plus); International-minded and able to cope with working alongside talented people from 16 different nationalities; A mix of an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment! We also expect you to be flexible and have an eagerness to learn since it’s the greatest recipe to thrive in a startup environment. What else do you need to know? This job is based in Lisbon, although it is currently remote An internship contract with a duration of 6 months An internship grant + meal allowance will be provided An amazing experience within an international environment Required availability of 40 hours a week Does it sound like the job for you? Great! Please apply below and let us know why you believe you're the perfect fit for the role:) Note: Please send your CV in English.
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Porto-Porto (Porto)
We are looking for a full-time Key Account Manager to join our team in Porto. Responsibilities: Building and maintaining strong, long-lasting customer relationships; Serve as the lead point of contact for all customer account management matters; Ensure the timely and successful delivery of our solutions according to customer needs and objectives; Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Requirements: Proven work experience as Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role; Previous proven experience in interior design/ decoration; Ability to communicate, present and influence key stakeholders at all levels of an organization; Excellent listening, negotiation and presentation abilities; Experience delivering client-focused solutions to customer needs; Proven ability to juggle multiple clients at a time, while maintaining sharp attention to detail; Strong verbal and written communication skills. Skills we highly value: Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel); BA/BS degree in Business Administration, Sales or relevant field; Fluency in English. Please send the application to recrutamentonumero@gmail.com
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for BARMAN (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: ● Good knowledge of cocktails, mixed drinks and mixology; ● Minimum education at the 9th grade level (preferably training in bar); ● Excellent English skills; ● Excellent presentation; ● Strong customer orientation; ● Excellent ability to work under pressure; ● Communication facility; ● Initiative capacity; ● Dynamism and liking for teamwork; ● Excellent organizational skills; ● Autonomy; ● Availability to work on weekends and during the night; ● Solid knowledge of HACCP; ● Assiduousness and punctuality. Tasks and responsibilities: ● Preparing and serving simple or mixed alcoholic and non-alcoholic beverages; ● Be available to the customer and promote empathy with him; ● Take care of the cleaning and arrangement of the bar's facilities; ● Proceed with the preparation of mixtures according to established recipes or customer requests; ● Help with cleaning and replenishing drinks at the end of the service; ● Verification and stock counts; ● Respect the quality standards defined by the group; ● Ensure that the production sites are always in a demanding state of cleanliness in accordance with the company's hygiene standards; ● Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference BARMAN (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for WAITER ASSISTANT (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • English knowledge; • Excellent presentation; • Excellent ability to work under pressure; • Excellent oral expression and pleasure in contact with the public; • Initiative capacity; • Strong capacity for attention and coordination; • Dynamism and liking for teamwork; • Excellent organizational skills; • Availability to work on weekends and at night; • Ability to work under stress; • Assiduity and punctuality. Tasks and responsibilities: ● Participate in arranging the dining room according to the characteristics of the service to be performed, preparing the tables. ● Helping the waiter during the entire service provided to the customer, namely serving drinks and clearing tables; ● Help with cleaning after the end of the service; ● Preparation of the next day's set-up; ● Serving customers in the dining room, ensuring the connection with the kitchen ● Respect the quality standards defined by the group; ● Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference WAITER ASSISTANT (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for RESTAURANT RECEPTIONIST (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Minimum education at the 9th grade level; • Excellent knowledge of English; • Knowledge of the restaurant diary program will be valued; • Excellent presentation; • Strong customer orientation; • Excellent ability to work under pressure; • Excellent oral expression and taste for contact with the public; • Capacity for initiative; • Strong attention and coordination skills; • Dynamism and liking for teamwork; • Excellent organizational skills; • Availability to work on weekends anda t night. Tasks and responsibilities: ● Perform all functions inherent to the position, safeguarding a service of quality and excellence; ● Be in constant communication with the reservations department; ● Receiving customers upon arrival at the restaurant and providing the requested information; ● Checking the layout of the tables taking into account the restaurant diary; ● Accompany the customer during their stay at the restaurant, from the beginning to the end of the service; ● Respect the quality standards defined by the group; ● Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference RESTAURANT RECEPTIONIST (M/F)
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for SUB CHEF KITCHEN (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: ● Training in the kitchen area; ● Excellent communication skills; ● Cost management sensitivity and customer orientation; ● Aptitude for an exquisite service; ● Excellent initiative capacity; ● Proactive and dynamic; ● Excellent organizational skills; ● A lot of flexibility and availability; ● Punctuality and attendance; ● Good knowledge of English; ● Careful presentation; ● Availability to work on weekends and during the night; ● Computer skills from the user´s point of view; Tasks and responsibilities: • Organize, coordinate and control all activities that take place in the kitchen; • Plan and organize the production of daily meals; • Plan the acquisition of necessary food products depending on the number of meals to be produced and existing stocks; • Supervise work in the kitchen; • Prepare all the dishes and items designated for the different sections in optimal conditions; • Respect the quality standards defined by the group; • Ensure that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; • Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference SUB CHEF KITCHEN (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for PASTRY COOK (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: ● Passion for pastry; ● Training in the area of pastry (kitchen knowledge will be valued); ● Minimum education at the 9th grade level (preferably training in cooking/pastry); ● Excellent communication ability; ● Sensitivity in cost management and customer orientation; ● Aptitude for a refined service; ● Proactive and dynamic; ● Good organizational skills; ● English knowledge; ● Punctuality and assiduity; ● Strong sense of responsibility and flexibility; ● Spirit of innovation and initiative; ● Computer skills from the user's perspective; ● Availability to work on weekends and during the night; Tasks and responsibilities: • Cook all designated dishes and items in optimal condition; • Respect the quality standards defined by the group; • Ensure that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; • Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference PASTRY COOK (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for 3RD COOK (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Knowledge in the kitchen area; • Good dynamics; • Attendance and punctuality; • Organization; • Ability to work in a team; • Good sense of responsibility; • Availability to work on weekends and at night; • Desire to learn. Tasks and responsibilities: • Prepare the various dishes in optimal conditions; • Respect the quality standards defined by the group; • Ensure that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; • Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference 3RD COOK (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for 2ND COOK (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Previous experience in the function; • Good dynamics; • Attendance and punctuality; • Organization; • Ability to work in a team; • Good sense of responsibility; • Availability to work on weekends and at night; • Desire to learn. Tasks and responsibilities: • Prepare the various dishes in optimal conditions; • Respect the quality standards defined by the group; • Ensure that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; • Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference 2ND COOK (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for 1ST COOK (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Signature cuisine; • Good dynamics; • Assiduity and punctuality; • Organization; • Aptitude for working in a team; • Good sense of responsibility; • Desire to learn; • Availability to work on weekends and during the night; Sensitivity in cost management. Tasks and responsibilities: • Prepare the different dishes in optimal conditions; • Respect the quality standards defined by the group; • Ensuring that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; • Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference 1ST COOK (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for RESTAURANT MANAGER (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Minimum qualifications at the level of the 12th year; • Spoken and written English; • Strong notions of management; • Experience in leading teams (required); • Strong sense of responsibility and organization; • Excellent leadership skills; • Strong analytical and logical skills; • Excellent interpersonal skills for managing employees and customers; • Excellent communication skills; • Strong problem-solving ability; • Availability to work on weekends and at night; • Strong ability to deal with stress. Tasks and responsibilities: • Assume responsibility for the restaurant's business performance; • Analyze and plan the restaurant's sales and profitability levels; • Define budgets to agree them with the administration; • Coordinate the entire restaurant operation; • Train, manage and motivate employees; • Manage complaints, working towards their non-existence; • Maintain high standards of quality control, hygiene, health and safety; • Closing and opening the till; • Ensuring cleanliness, hospitality, quality of servisse. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference RESTAURANT MANAGER (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for FOOD RUNNER (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • English knowledge; • Excellent presentation; • Excellent ability to work under pressure; • Excellent oral expression and pleasure in contact with the public; • Initiative capacity; • Strong attention and coordination skills; • Dynamism and liking for teamwork; • Excellent organizational skills; • Availability to work on weekends and during the night; • Attendance and punctuality; Tasks and responsibilities: ● Participate in the arrangement of the dining room according to the characteristics of the service to be performed; ● Delivery of prepared dishes to customers; ● Good knowledge of the different dishes on the menu; ● Good communication, organization and agility; ● Respect the quality standards defined by the group; ● Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference FOOD RUNNER (M/F).
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Portugal (Todas as cidades)
Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for RESERVATIONS DEPARTMENT (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Minimum education at the 9th grade level; • Excellent English skills; • Knowledge of the Restaurant Diary program will be valued; • Strong customer orientation; • Excellent ability to work under pressure; • Excellent oral expression and taste for contact with the public; • Initiative capacity; • Strong attention and coordination skills; • Dynamism and liking for teamwork; • Excellent organizational skills; • Availability to work on weekends and night shifts. Tasks and responsibilities: • Perform all functions inherent to the position, safeguarding a service of quality and excellence; • Assist the person in charge of the reception and/or manager in the organization, management and coordination of the reception; • Make telephone reservations; • Manage telephone reservations and waiting lists; • Promote sales and/or internal events publicized by the Marketing department; • Respect the quality standards defined by the group; • Controlling the fulfillment of requests, comments and incidents reported by customers. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference RESERVATIONS DEPARTMENT (M/F).
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Porto-Porto (Porto)
We're looking for a Project/ Process Analyst Associate with necessary technical background in the network environment, to be part of a technical RUN team. - Review all field WAN MACD demand - Demand Management - Implementation Management - Service Management - Billing Management (TBD- MSO?) - Capacity Planning - Monitoring Tools Management - CMDB Management - SLA & Credit Management The ideal candidate for this job will have key skills and strong experience in some or all the following areas: - Fluent English both written and verbal - Three to five years administrative related experience and/or training, or equivalent combination of education and experience - Familiarity with enterprise IT infrastructure environments and general knowledge on principals of IT networks will be a plus, but is not a mandatory requirement - Ability to provide feedback, manage tasks and work with goals. - Team player with a can-do attitude. - Flexible - Demonstrated organization skills and excellent time management with ability to prioritize work based on business needs - Self-starter, able to work with limited supervision - With strong background using MS Office - Power Point, Microsoft Word and high proficiency of Excel. - Familiar PDSM – used for change management. - Detail oriented and comfortable working in a fast-paced office environment - Ability to analyze data, as well as to analyze and revise operating practices to improve efficiency We offer: - A wide array of formal training and on the job learning opportunities; - The possibility to work in one of the most admired companies and trusted brands year after year. Interested please contact: – elsa.monteiro@adecco.com -est.outoffice@adecco.com
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Porto-Porto (Porto)
We're looking for an Engineering Specialist Senior with necessary technical background in the network environment, to be part of a technical RUN team. - Able to build a full Medium sized LAN with a distribution layer. HLD, LLD and A to Z implementation. - Advanced skills on WLAN/ LAN troubleshooting. - Providing 2nd / 3rd line support for PDSM incidents (automated alerts, self-service, phone, email, chat) - Implement standard PDSM requests and Changes - Conduct wireless survey where required. - Manage full transition from a Legacy Cisco environment towards Extreme covering all project aspects (Vlan configuration, DHCP, scanner reconfiguration, …). - Assist countries to Manage and optimize the IP landscape allocated to the country. - Assist countries to Manages Re-IP of a VLAN/facility. - Writing reports and proposals The ideal candidate for this job will have key skills and strong experience in some or all the following areas: - Master in IT or equivalent - CISCO ICND certification - CISCO CCNA R&S certification - CISCO CCNP - Fluent English both written and verbal - Ability to provide feedback, manage tasks and work with goals. - Team player with a can-do attitude. - Ability to work in 24/7 regime - Flexible - Customer focused with excellent communication skills. - Attention to detail and able to work to tight deadlines. - Task orientated with good time management. - Good analytical and problem-solving skills. - Able to make independent decisions based on expertise. We Offer: - A wide array of formal training and on the job learning opportunities; - The possibility to work in one of the most admired companies and trusted brands year after year. Interested please contact: – elsa.monteiro@adecco.com -est.outoffice@adecco.com
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Aveiro-Aveiro (Aveiro)
Join a company well positioned in the market, as a Backend Developer in Lisbon. You will be responsible for developing the structure for our client-facing app and internal tools as well as implementing integrations with 3rd party companies. You will have to maintain and enhance our core product, be responsible for the integrations with key partners and implement best CI/CD processes and tools. Other tasks that you will perform are work side by side with the Product Owner to help developing features for of the flagship product, implement best practices in building a product at global scale and developing an internal software for customer management; integrating our platform with Hubspot. We are looking for a professional with five years of experience as a backend developer. You need to have previous experience in RESTful API’s, Node Js, SQL, GraphQl, Sequelize and in relational databases. It is also important to have knowledge in AWS: RDS, EC2, S3 buckets and be acquainted with version control software, preferably GitHub. It will be a plus if you show knowledge in CI/CD, DevOps and MySqL. Become part of a solid project in a growing company. Send us your CV, following the steps through the link: https://www.withcompass.pt/oferta/1217/
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Porto-Porto (Porto)
Hey, you? b'/xc2/xa0' Yes, you! b'/xc2/xa0' Do you speak several languages? Are you fluent in French? Do you have good knowledge of English? You can be the person that we are looking for! b'/xc2/xa0' As a result of the incredible growth of our client, web'/xe2/x80/x99're looking for bilingual speakers to join us and one of the worldb'/xe2/x80/x99's biggest and most well-known brands. b'/xc2/xa0' At this job, you will: b'/xc2/xa0' Give customers a consistente path to a great experience! - Guarantee the best service to our customers according to Key Performance Indicator (KPI's); - Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; - Know the product/service and the client well; - Prepare complete and accurate work; - Participate in activities designed to improve customer satisfaction and business performance; - Offer additional products and/or services; - Forward calls to other team members when necessary; - Track, document and retrieve information in call tracking database; - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; - Increase customer loyalty by delivering a seamless experience. b'/xc2/xa0' And for a service that the customer won't forget, you need: b'/xc2/xa0' - Six months of relevant experience (prefered); - Strong computer navigation skills and PC knowledge (you donb'/xe2/x80/x99't need to be a pc nerd, donb'/xe2/x80/x99't worry); - Ability to effectively communicate, both written and verbally; - Attention to detail; - Skilled in multitasking including the ability to be flexible and adapt to changes quickly; - Tolerance for repetitive work in a fast-paced, high production work environment; - Ability to work as a team member, as well as independently; - Demonstrate empathy towards customers and colleagues; - Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (Itb'/xe2/x80/x99's not easy, but you can do it!); - Good interpersonal relationship; - Organization and responsability; - Good mood. b'/xc2/xa0' Itb'/xe2/x80/x99's not necessary more than this to do a great job! b'/xc2/xa0' Sob'/xe2/x80/xa6' What are you waiting for? Apply! You wonb'/xe2/x80/x99't regret it.
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