With passion for personalized service travel

Premium Traveler Barcelona is an incoming travel agency specialized in creating tailor-made trips and unique experiences in Barcelona, Catalonia and other Spanish destinations. We offer a wide selection of personalized and high quality concierge and travel services, such as luxury accommodation, private transportation, Barcelona private tours, gastronomic experiences, vip tickets for events, among others. In our incoming travel agency we propose a collection of exclusive and customized private tours and unique experiences to explore the art, the culture, the history and the gastronomy… in surprising and authentic ways. With us, you will live every destination in the most original and personalized possible way. We have designed the most attractive and varied day-by-day itineraries for you to discover the best of Barcelona and all our destinations. Luxury holidays and exclusive trips tailored to each client in Barcelona, Catalonia and other Spanish destinations. We are also specialized in the organization and management of tailor-made business trips and corporate events design in Barcelona. We are a destination management company, DMC, a luxury travel agency created by a team from Barcelona with extensive international experience formed by professionals in the world of tourism, communication, journalism, gastronomy and law… with one thing in common: the passion for people, for discovering, for traveling and for always wanting to show the best to all our visitors. Our luxury travel experts will show you a new style of traveling. Your trip starts here.

Vosenco travel is opening in Portugal a brand new office in April and is looking for energized Destination Managers ready to start a new chapter in their career b'/xc2/xa0' Introduction: Vosenco is currently developing an IA enabled web app focusing on sustainable tourism marketplace to promote local players through personalized user recommendations based on centers of interest. We position ourselves as a prescriber of activities and services in tourist towns and regions through AI driven travel recommendations for B2B2C and B2C. b'/xc2/xa0' Project Context: Project Stage: A first B2B2C web app platform (Alpha 2.0 version) targeted for hotels has been launched in January 2024 with one hotel chain. In a second step, the B2C AI driven travel reservation platform technical specifications has been completed in January 2024. The design and production of the B2C web app will start in April 2024 b'/xc2/xa0' Purpose statement: Search for a dynamic individual with a passion for personalized service and travel. This is a full-time, daily rate position working with demanding users and company executives. Responsibilities include leisure travel and tour reservations. b'/xc2/xa0' We are seeking: A dynamic and very experienced Director of Destinations to join the new team and lead the development of a captivating and diverse catalog of experiences across the beautiful country of Portugal. This role will require a creative and strategic thinker who can identify unique and authentic experiences, establish partnerships with suppliers, and negotiate contracts to ensure the highest quality offerings for our customers. b'/xc2/xa0' Responsibilities: Product Management: Create, update, and maintain a diverse and captivating catalog of experiences for the Portugal destination. Continuously enhance and refine products within the catalog to meet evolving customer preferences. Supplier Relations: Source new suppliers, discuss itineraries, and create special activities, consistently refreshing the catalog with innovative services and experiences. Negotiate new agreements and competitive rates with suppliers to ensure a wide array of high-quality offerings. Operations and Performance: Collect rates for upcoming seasons and update the system. Conduct regular meetings with suppliers to build and strengthen relationships. Maximize the utilization of the most in-demand products and services. Local Call Center / Booking Management Quality Assurance: Arrange hotel visits and conduct service quality checks during site inspections. Monitor supplier performance, generate reports, and control costs and gross margins. Yield Management: Implement a variable pricing strategy based on understanding, anticipating, and influencing consumer behavior to maximize revenue and profits. Collaboration and Communication: Collaborate with the Senior Team to monitor supplier usage and gather feedback. Address negative feedback by following up with suppliers to identify areas of improvement. Work closely with the Marketing Team to highlight destinations and services on social media platforms. Identify and share upcoming events relevant to our clients with the team and the Marketing Team. b'/xc2/xa0' QUALIFICATIONS Must be Fluent in English and French Passionate about Luxury Travel and Lifestyle Online Proven minimum 5 years experience in the travel and tourism industry, preferably as a Product Manager Strong understanding of the Portuguese tourism market and cultural landscape. Excellent negotiation skills. Exceptional communication and interpersonal abilities Ability to work independently in a fast-paced environment Creative thinker with a passion for creating unique and memorable experiences. b'/xc2/xa0' THIS COULD BE A HYBRID JOB FROM THE BEGINNING UNTIL THE OFFICE OPENS Competitive package PLUS bonus depending on the seniority. Location: Lisbon, Portugal b'/xc2/xa0' Duration: Full time job b'/xc2/xa0'

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

What you’ll be doing: • Handle English and Italian inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • A huge learning and development platform tailored to you. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & Italian language is essential. (C1 level). • Ability to multitask in a fast-paced environment. • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!

About the job role:   As a Social Media Engager, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers' unique situations and acknowledging their needs. You will be the main brand ambassador of our airline company client, crucially contributing to the improvement of our airline’s customer experience. Requirements   We are looking for:   Native or Proficient German (C2) Fluency in English (B2) Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus  For non-EU residents, it is mandatory to have a valid work permit. Responsibilities   As a Social Media Engager, you will:   Booking management (altering, canceling, or creating new reservations) Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests. Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations). Give real-time, accurate information that empowers the customer to make decisions. Go beyond the customer's service expectations so they will remember and share their great experience. Listen to the customer's unique situation and acknowledge their needs. What We Offer     We offer you: Competitive wages (14 monthly payments per year) Performance bonus Transportation allowance Health insurance with a dental plan (after 6 months contract) Relocation package: shared accommodation and flight reimbursement Possibility to do Work from Home*   Life at our company:  Work with a diverse environment with people from over 15 nationalities  Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! We promote inter-company mobility to work at any of our sites around the world. New and modern offices located in Lisbon (Parque das Nações, Oriente).